Trubble Renewing subscription no useful blog help

4Robert

Renewing license not straightforward for "Total". Wanted 10 licenses not 15, wanted all new software release from 14/02/23 onward. not recycled old stuff and price per license was double that advertised on site!! as renewal = times are tough value for money is essential . So I purchased off site with different E Mail address 50% saving. Got activated new account. in writing . However I have lost 3 days license from 15th dropped to 12th Feb and not updated to 2024 ! Still old software ! which crashes and points the figure at Webview2 Runtime, however, I have W365 so everything is up to date, I still down loaded the new Webview2 but it would not load because I was up-to date! With my new License "log on" I am told all licenses used up, but cannot be because a new 10 license account! So a right screw up! Not what I would expect from F secure a premium vendor

I want a seamless transfer to my new account. How do I get what I paid for ?After 18:00 or weekends? when I work all day?

Firmy

Hello @4Robert

Welcome to the F-Secure Community page. Thank you for your post.

I'm glad to hear that you have already contacted our support team for assistance.

Renewing license not straightforward for "Total". Wanted 10 licenses not 15, wanted all new software release from 14/02/23 onward.

Regarding your request for fewer licenses, we would be happy to help you with that. Please reach out to us here, and we'll work with you to find the best solution for your needs.

So I purchased off site with different E Mail address 50% saving. Got activated new account. in writing . However I have lost 3 days license from 15th dropped to 12th Feb and not updated to 2024 !

Regarding the issue with your subscription not appearing in your account, it's important to note that purchasing a new subscription outside of your current account requires a separate registration process with a different email address. The link provided should guide you through the process, however, if you have any further questions or concerns, please don't hesitate to reach out to us for assistance https://community.f-secure.com/common-home-en/kb/articles/5904-i-have-accidentally-purchased-a-new-f-secure-subscription-outside-my-account-instead-of-renewing-my-existing-my-f-secure-account-what-should-i-do

Additional note, we are communicating with the back-end team since there is an error for you to register the account by using another email address. Once it is resolved, we will let you know.

which crashes and points the figure at Webview2 Runtime, however, I have W365 so everything is up to date, I still down loaded the new Webview2 but it would not load because I was up-to date! 

As for the WebView2 Runtime error, I understand how frustrating it can be to encounter such issues. The links provided should help you troubleshoot and resolve the issue.

https://community.f-secure.com/en/discussion/125799/safe-unable-to-connect-to-internet-because-webview2-runtime-not-installed

https://community.f-secure.com/total-en/kb/articles/9218-installing-microsoft-edge-webview2-runtime-manually

Please let us know if there's anything else we can do to assist you.

Thank you and have a good day.

Firmy

Hello @4Robert

Great news! The issue is resolved, and we helped you create your account in our system. You should have also received a welcome email from us.

I'm delighted to see that you were able to log in to your account and install the app on your devices without any issues.

If there is anything else you need help with, please don't hesitate to let me know. I'm always here to assist you in any way that I can.

Thank you for your patience and cooperation, and have a wonderful day!