SAFE unable to connect to Internet because Webview2 runtime "Not installed"

Timaru

I have a Windows 10 Pro laptop fully updated to 21H1. Windows Update does not show an option to get 21H2, perhaps for compatibility reasons.

F-secure safe was downloaded and installed from my F-secure account. A scan was completed successfully. Today I am told my subscription expired and SAFE was not setup properly. Attempting to run set up gives unable to connect. Install Webview2 runtime. I have followed the advice for a manual install of Webview runtime which fails because "Webview2 runtime is already installed on this computer.

I have tried both Edge and Chrome as my default browsers with the same effect.

Is SAFE incompatible with Windows 10 Pro 21H1 computers?

Advice please?

Amirul

Hi @Timaru

Thank you for reaching out to F-Secure Community.

Just want to confirm that you have followed the steps in the below link article to manually setup the Webview2 Runtime:

https://community.f-secure.com/total-en/kb/articles/9218-installing-microsoft-edge-webview2-runtime-manually

If you have followed the steps above but you still getting the same error, I would like to suggest you remove the existing F-Secure SAFE using our removal tool. Then after that reinstall F-Secure SAFE and confirm if the issue persists or not. You may refer to the steps on below link article:

https://community.f-secure.com/common-home-en/kb/articles/5439-how-do-i-uninstall-f-secure-products-using-the-uninstallation-tool

https://community.f-secure.com/safe-en/kb/articles/6284-how-to-reinstall-f-secure-safe-for-windows

Looking forward to your update.

Firmy

Hello, @Timaru Good day to you.

We would like to follow up with you regarding your issue with the reinstallation of SAFE with an error from Edge Webview2.

Does the issue still exist, or did you manage to reinstall SAFE after following the steps above?

Looking forward to hearing from you.

Thank you and have a good day.

Ville

Hello,

We have heard from some other customers that uninstalling WebView2 and then installing our product will fix this problem. Apparently WebView2 is stuck to too old version but the installer will not update it.