F-secure provided by talktalk

lankeylassie

I have f secure with my broadband talktalk, usually when i access a banking website a green banner descends from the top of my browser to indicate banking security is enabled, this has ceased to work, i run on google chrome and i have the latest version instlled. When i us edge browser the green banner works as it should.

 

Talktalk cannot seem to help me with this problem. can anyone on here help me??

Ukko

Hello,

 

There is a Knowledgebase article about some information and troubleshoot steps:

• https://community.f-secure.com/t5/F-Secure-SAFE/The-Banking-Protection-banner/ta-p/109772

And some examples of discussion about related trouble:

• https://community.f-secure.com/t5/F-Secure-SAFE/Firefox-Banking-protection-does/m-p/112996
• https://community.f-secure.com/t5/F-Secure-SAFE/Banking-Protection-Banner/m-p/108004
• https://community.f-secure.com/t5/F-Secure-SAFE/Banking-protection-banner/m-p/105124

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usually when i access a banking website a green banner descends from the top of my browser to indicate banking security is enabled, this has ceased to work, i run on google chrome and i have the latest version instlled. When i us edge browser the green banner works as it should.

If trouble with Google Chrome is not pinned to only certain banking website (all banking-related rated websites do not trigger a banner) - then I think that good to doublecheck "F-Secure Browsing Protection extension for Google Chrome" status. Or even to reinstall it.

Except for words from knowledgebase article and provided topic's discussions - there is Online Documenation (as an addition to built-in Help).

• https://help.f-secure.com/product.html#home/safe-windows/latest/en/task_C9E6D4FA2C7D4A0BA27CD8F1F7037308-safe-windows-latest-en

Sorry for my English!

 

// one point to add:

since your experience is about TalkTalk - maybe Browser extension is also customized. But, most likely, steps to reinstall / get it with related view (as with suggested pages).

 

Thanks!

lankeylassie

Thanks I will check this

And your English is good😏

lankeylassie

I have got it working

I thank you so much h for the links I have saved them in case it happens again

 😊