Banking Protection Banner

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Aspirant

Banking Protection Banner

The Banking Protection Banner has stopped appearing although Settings states that it is active. How is this corrected?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Aspirant

Re: Banking Protection Banner

Hi Ukko,

Sorry for the delay in responding. Double checked the F-Secure Browsing Protection Add-on (Extension) by reinstalling and that it was active under Google Chrome. Now showing as normal. Many thanks for your help.

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6 REPLIES 6
Superuser

Re: Banking Protection Banner

Hello,

 

Maybe it is good to know some more information:

-> what is your OS/platform (Windows, Mac?);

-> what is your browser with such result;


Just as generic suggestions:

>> does https://nordea.no will trigger Banking Protection Flyer (as example)?

if not >> does it possible to re-check with another browser?

if yes >> does it possible to re-check that your banking website is opened with HTTPS (and it is still secure connection; and maybe 'no proxy' in use)?

 

And some of recent topics with concern about Banking protection flyer troubles:

Thanks!

Aspirant

Re: Banking Protection Banner

Hi. We are using Windows 10 and Chrome.

Superuser

Re: Banking Protection Banner


@Muddy55 wrote:

Hi. We are using Windows 10 and Chrome.


Hello,

 

Maybe it is possible to re-check:

does this website https://nordea.no/ will trigger Banking Protection flyer or not (?).

 

If not -> does it possible to re-check situation with Microsoft Edge (for example); does it work with such browser?

 

Thanks!

Aspirant

Re: Banking Protection Banner

Hi Ukko,

No luck with the suggested website but the Banner does appear when using Edge. So is this a Chrome issue?

Thanks for your help so far.

Superuser

Re: Banking Protection Banner


@Muddy55 wrote:

Hi Ukko,

No luck with the suggested website but the Banner does appear when using Edge. So is this a Chrome issue?

Thanks for your help so far.


Hello,

 

Maybe it is good to check if F-Secure Browsing Protection Add-on (Extension) is still installed and active under Google Chrome.

There was situation with Firefox:

https://community.f-secure.com/t5/F-Secure-SAFE/Banking-Schutz-funktioniert/m-p/104309

 

I think that it is a little be strange reason, but maybe good to doublecheck it with your experience and Chrome.

 

// there is Online Documentation / Help about steps to check status of extension (and extension-reinstallation steps):

https://help.f-secure.com/product.html#home/safe-windows/latest/en/task_C9E6D4FA2C7D4A0BA27CD8F1F703...

 

Thanks!

Aspirant

Re: Banking Protection Banner

Hi Ukko,

Sorry for the delay in responding. Double checked the F-Secure Browsing Protection Add-on (Extension) by reinstalling and that it was active under Google Chrome. Now showing as normal. Many thanks for your help.

View solution in original post