The Banking Protection
banner does not appear when visiting a banking site
visiting a banking site, the Banking Protection banner does not appear.
There are a few possibilities
why Banking Protection may not activate when visiting a banking site. For
Right after starting your
PC, and to help your PC start faster, our product waits a moment before it
loads the user interface (UI). If you start your banking session immediately
after starting your PC, the UI may not appear right away.
There is a 60 second 'cool
down' period after ending the previous banking session. If you start a new
session during this time, banking protection is not activated.
The product may have been
upgraded in the background.
Your online bank may not
be listed in our database.
The product may be
To help troubleshoot, do the
Ensure that you are using
a supported browser: Internet Explorer 11, Mozilla Firefox (2 latest major
versions), Google Chrome (2 latest major versions).
Check that Banking
Protection is enabled in the settings:
view > Settings > (Security
Settings) > Banking
Protection > On/Off.
If the product has been
upgraded, restart the browser and try accessing your online bank again.
Turn off and on the
product security features:
off all security features, and the click
Try entering another
online bank and if it works, then your online bank is most likely not included
in our database. If this is the case, submit your online bank to our Labs for
analysis as follows: