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I got a notification about the updated end-user license agreement (EULA). What do I do?
I got a notification about the updated end-user license agreement (EULA). What do I do? We have recently updated our end-user license agreement (EULA). Due to this, an automatic prompt is sent to existing users or installations of all F-Secure product software to inform and requiring users to acknowledge the changes in…
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Collecting quarantined files manually when the Quarantine Dumper tool fails
Collecting quarantined files manually when the Quarantine Dumper tool fails Symptoms The 'malware_samples.zip' file produced by the Quarantine Dumper tool (fsdumpqrt.exe) does not contain any sample files. Diagnosis Varying operating/system environment may cause the Quarantine Dumper tool to fail to collect the…
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I have two-step authentication set up for My F-Secure, but am unable to log in. What should I do?
I have two-step authentication set up for My F-Secure, but am unable to log in. What should I do? Symptoms You are unable to access My F-Secure using the mobile authentication app installed on your mobile device; for example, you have lost your phone or your phone is broken. Diagnosis You have enabled two-step…
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I can't find the renewal button in My F-Secure
I can't find the renewal button in My F-Secure Symptoms My F-Secure Total (or F-Secure Internet Security) licenses are soon to expire, but when I log in to My F-Secure, I don't see how I can renew my licenses. Diagnosis The Renew now button has not yet become visible in your My F-Secure. Solution With renewals, the Renew…
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I have renewed my F-Secure subscription but the product remains expired
I have renewed my F-Secure subscription but the product remains expired Symptoms F-Secure product subscription remains expired even after you purchase a renewal. Diagnosis There may be a number of reasons as to why the product remains expired. * Product/subscription mismatch You might have selected a different F-Secure…
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Wacom Pen drivers may break F-Secure products
Wacom Pen drivers may break F-Secure products Symptoms Customers using Wacom pens may not be able to install or use F-Secure products. Diagnosis Our tests indicate that some HP laptops, such as HP x360 (and most likely also other models) that have a touchscreen with a Wacom Pen, are not compatible with some of our…
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How do I remove conflicting security products manually on a PC?
How do I remove conflicting security products manually on a PC? Note: Different Windows version may have slight variations in the steps. * Select Start > Control Panel. * Select Programs > Programs and Features. * Locate the security product you want to remove. Right-click it, and select Uninstall. The User Account…
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What can I do when the product shows the virus definitions are old or out of date?
What can I do when the product shows the virus definitions are old or out of date? Updates are considered old after seven days. You should always try to keep your virus definition database up-to-date as viruses can change very quickly, and F-Secure may release several updates per day. If this is the first time the…
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How do I remove conflicting security products manually on a Mac?
How do I remove conflicting security products manually on a Mac? Locate and follow the uninstallation instructions provided by the software vendor. Typically, many vendors have an uninstallation application in their installation disk image (*.dmg), or alongside the main application in the Applications folder. You may…
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What do I do if my F-Secure security product does not work after upgrading to Windows 10?
What do I do if my F-Secure security product does not work after upgrading to Windows 10? Once you have completed your Windows 10 upgrade, you may experience some issues with your F-Secure security product. * Your F-Secure security product does not start up. * On your computer, you can't find the F-Secure security…
