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What do I do if my F-Secure security product does not work after upgrading to Windows 10? - F-Secure Community
<main> <article class="userContent"> <p> </p> What do I do if my F-Secure security product does not work after upgrading to Windows 10? <div>Once you have completed your Windows 10 upgrade, you may experience some issues with your F-Secure security product. <ul><li>Your F-Secure security product does not start up. </li> <li>On your computer, you can't find the F-Secure security product icon in the system tray at the bottom of the screen. </li> <li>Your F-Secure security product does not show up in the list of installed apps and features in <strong>Settings</strong> > <strong>Systems </strong> > <strong> Apps & features</strong>. </li> <li>You will see the following error message: <pre class="code codeBlock" spellcheck="false">The setup cannot continue, because some important files are missing.</pre> </li> </ul></div> <p>If this happens, it means that the Windows 10 upgrade has unfortunately removed some of the F-Secure security software components, and the product fails to start up as it should. </p> <p>To get your F-Secure security product working normally again, the F-Secure security product needs to be removed from your computer, and the product reinstalled. To do this: </p> <ol><li> Download and run the Uninstallation Tool for Windows. You can download the tool <a rel="nofollow" href="https://www.f-secure.com/en_GB/web/home_gb/support-tools">here</a>. The instructions for the Uninstallation Tool for Windows are <a rel="nofollow" href="https://community.f-secure.com/common-home-en/kb/articles/5439">here</a>. </li> <li> Reinstall the F-Secure security product on your computer. You can download the product from the <a rel="nofollow" href="https://www.f-secure.com/en_GB/web/home_gb/downloads">F-Secure website</a> or from your <a rel="nofollow" href="https://my.f-secure.com/login">My F-Secure account</a>, depending on your subscription. </li> </ol> </article> </main>