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Collecting quarantined files manually when the Quarantine Dumper tool fails - F-Secure Community
<main> <article class="userContent"> <p> </p>Collecting quarantined files manually when the Quarantine Dumper tool fails <h3 data-id="symptoms">Symptoms </h3> <p>The 'malware_samples.zip' file produced by the Quarantine Dumper tool (fsdumpqrt.exe) does not contain any sample files. </p> <h3 data-id="diagnosis">Diagnosis </h3> <p>Varying operating/system environment may cause the Quarantine Dumper tool to fail to collect the quarantined files. </p> <h3 data-id="solution">Solution </h3> <ol><li> Open Windows File Explorer, and go to <code class="code codeInline" spellcheck="false" tabindex="0">C:\ProgramData\F-Secure\Quarantine\Repository</code>. Enter your administrator credentials when asked. </li> <li> Right-click on the <strong>TAR</strong> folder, and select <strong>Properties</strong>. </li> <li> Go to the <strong>Security</strong> tab, and click <strong>Edit</strong>. </li> <li> Click <strong>Add...</strong>. </li> <li> Type in <code class="code codeInline" spellcheck="false" tabindex="0">Everyone</code> in the 'Enter the object names to select' field, and click <strong>OK</strong>. </li> <li> Select <strong>Everyone</strong> from the 'Group or user names' list, and under 'Permissions for Everyone', check the <strong>Allow Full control</strong> box. </li> <li> Create a password-protected archive of the following folder with the password: <code class="code codeInline" spellcheck="false" tabindex="0">infected</code>. </li> <li> Submit the zip file (archive) to our analysts. </li> <li> <strong>Important:</strong> Return to <strong>TAR folder</strong> > <strong>Properties</strong> > <strong>Security tab</strong> > <strong>Edit</strong>, and remove <strong>Everyone</strong> from the list. </li> </ol><div id="related"> <strong>Related information</strong> <ul><li><a rel="nofollow" href="https://community.f-secure.com/common-home-en/kb/articles/5429">How do I collect quarantined files? </a></li></ul></div> <br> </article> </main>