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I have two-step authentication set up for My F-Secure, but am unable to log in. What should I do? - F-Secure Community
<main> <article class="userContent"> <p> </p>I have two-step authentication set up for My F-Secure, but am unable to log in. What should I do? <h3 data-id="symptoms">Symptoms</h3> <p>You are unable to access My F-Secure using the mobile authentication app installed on your mobile device; for example, you have lost your phone or your phone is broken. </p> <h3 data-id="diagnosis">Diagnosis</h3> <p>You have enabled two-step authentication for My F-Secure. However, as you are unable to access your mobile phone, you cannot create the authentication code with the mobile authentication app on your mobile device. </p> <h3 data-id="solution">Solution</h3> <p>Log in to My F-Secure using the recovery codes you created when setting up two-step authentication for My F-Secure. </p> <p><strong>Note:</strong> If you have set up two-step authentication for My F-Secure, the recovery codes are the back-up access to your account. If you do not have these recovery codes, you will be unable to access your account. </p> <div id="related"> <strong>Related information</strong> <ul><li><a rel="nofollow" href="https://help.f-secure.com/product.html#home/total-windows/latest/en/task_EA1B1F672EE944E7AD98DCB370B3A950-latest-en">Taking 2-step verification into use in My F-Secure </a></li></ul></div> <br> </article> </main>