F-Secure Freedome VPN installation or update on a Windows computer fails with "Unknown error."
Issue: F-Secure Freedome VPN installation or update on Windows computer fails with "Unknown error". What should I do? Resolution: If you have F-Secure Total or Internet Security installed on your computer, you need to temporarily disable the Tamper Protection feature: * Open the F-Secure Total or Internet Security user…
What is F-Secure VPN?
Issue: What is F-secure VPN? What does it do? Resolution: F-secure VPN is a virtual location program that: * Gives access to country specific content (Note: Some site actively block VPN) * Gives privacy by blocking IP address from sites visited * Blocks unwanted third-party tracking and malicious sites Article no: 000001643
App Security to be dropped from FREEDOME VPN for Android
App Security to be dropped from FREEDOME VPN for Android F-Secure has decided to drop the antivirus functionality, known as App Security, from FREEDOME VPN for Android as of December 12, 2022. The App Security feature has been available for FREEDOME Android users only. To make sure that you are fully covered on all your…
Unable to access MTV Katsomo, Viaplay or Elisa Viihde with Freedome turned on.
Issue: Unable to access MTV Katsomo, Viaplay or Elisa Viihde with Freedome turned on. Resolution: We are working on fixing this as soon as possible Article no: 000040654
My F-Secure account required for F-Secure VPN subscriptions
My F-Secure account required for F-Secure VPN subscriptions F-Secure requires a My F-Secure account for all standalone F-Secure VPN subscriptions. Note: F-Secure FREEDOME VPN has been recently renamed to F-Secure VPN. While the old product name might still appear in certain instances, the level of protection remains…
FREEDOME VPN displays an error message about netsh.exe failing
FREEDOME VPN displays an error message about netsh.exe failing This topic describes what to do if netsh.exe fails. FREEDOME VPN uses the netsh.exe component from the Windows operating system. If something fails with netsh.exe when making a VPN connection, FREEDOME VPN shows the following error message: Your encrypted VPN…
Trusted Networks feature doesn't work after update on Android 11
Trusted Networks feature doesn't work after update on Android 11 This topic explains what to do if the Trusted Networks feature is not working after an update on Android 11. On Android 11, the Trusted Networks feature is not always working correctly after the FREEDOME VPN app has been updated from Google Play Store. If…
FREEDOME VPN never connects with IPSEC/IKEv2 on Windows
FREEDOME VPN never connects with IPSEC/IKEv2 on Windows In some situations, FREEDOME VPN refuses to connect to any of the virtual locations with the IPSEC/IKEv2 protocol on Windows. There are several reasons for this. For example the home router or some other network device between the FREEDOME VPN client and the server…
Why am I unable to access Yle Areena (areena.yle.fi) when using F-Secure Freedome VPN?
Issue: Why am I unable to access Yle Areena (areena.yle.fi) when using F-Secure Freedome VPN or Privacy VPN on F-Secure Total? Resolution: Yle has blocked users from viewing streaming content when connected through a VPN. We can unfortunately do nothing to change this, as it is YLE's decision to decide who can access the…
FREEDOME VPN not working on a VMware Fusion 12 host on macOS 11 (Big Sur)
FREEDOME VPN not working on a VMware Fusion 12 host on macOS 11 (Big Sur) This topic explains what to do if the VPN app prevents network access when using VMware Fusion 12 on a host. Symptoms When you install the newest VMware Fusion 12 on macOS 11.0 (Big Sur) and there is a VPN app, such as FREEDOME, used on the host…