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FREEDOME VPN for iPhone and iPad doesn't connect to any location
FREEDOME VPN for iPhone and iPad doesn't connect to any location This topic explains what to do if FREEDOME VPN is not able to connect to any location. Symptoms FREEDOME VPN is unable to connect to any locations. This seems to happen more on WiFi networks than with mobile data. Diagnosis By default, FREEDOME VPN uses the…
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Unable to select the "I trust this application" checkbox in FREEDOME VPN
Unable to select the "I trust this application" checkbox in FREEDOME VPN This topic explains what to do if you cannot mark FREEDOME VPN as a trusted application. Symptoms I am unable to select the I trust this application checkbox in the FREEDOME VPN app. Diagnosis This issue is related to other apps masking the checkbox…
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F-Secure FREEDOME automatically disconnects after turning it on
F-Secure FREEDOME automatically disconnects after turning it on This topic explains what to do if FREEDOME VPN automatically disconnects after you turn it on. Symptoms FREEDOME VPN automatically disconnects after you try to switch it on. Diagnosis Some Android phones have the Always-on VPN option for another VPN app.…
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FREEDOME VPN terminates after asking for account elevation
FREEDOME VPN terminates after asking for account elevation This topic explains what to do if FREEDOME VPN terminates after having asked for account elevation. Symptoms When you install or upgrade FREEDOME VPN, you are asked to elevate your user account and enter the administrator password as FREEDOME VPN requires…
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FREEDOME VPN stops working on OnePlus phone with Android 9
FREEDOME VPN stops working on OnePlus phone with Android 9 This topic explains what to do if FREEDOME VPN stops working on a OnePlus phone. Symptoms FREEDOME VPN stops working unexpectedly on OnePlus phones running on Android 9. Diagnosis OnePlus phones with Android 9 include a battery optimizer which may abruptly stop…
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F-Secure FREEDOME for Windows requests for reboot or fails to connect with an error message
F-Secure FREEDOME for Windows requests for reboot or fails to connect with an error message This topic explains what to do if, after the installation, FREEDOME VPN requests a restart or fails to connect. Symptoms After the installation, possibly after some delay, you may see the following error message: Driver…
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Some messaging apps may have problems with FREEDOME VPN turned on
Some messaging apps may have problems with FREEDOME VPN turned on This topic explains what to do if the messaging app on your device has difficulties in receiving message when FREEDOME VPN is on. Symptoms You are using a messaging app on your iPhone or iPad but have problems receiving messages when FREEDOME VPN is turned…
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FREEDOME VPN connection drops frequently on Huawei or Huawei Honor devices
FREEDOME VPN connection drops frequently on Huawei or Huawei Honor devices This topic explains what to do if the FREEDOME VPN connection drops often on Huawei devices. Symptoms You are getting unstable FREEDOME VPN connection, or experiencing intermittent connection drops when connected to FREEDOME VPN on Huawei or…
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F-Secure FREEDOME blocks access to WiFi network without internet connection
F-Secure FREEDOME blocks access to WiFi network without internet connection This topic explains what to do if FREEDOME VPN blocks access to WiFi network without internet connection. Symptoms Unable to connect to a WiFi network that is not connected to the internet on my iPhone or iPad when FREEDOME VPN is turned on.…
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FREEDOME VPN issues an IPv6 error message
FREEDOME VPN issues an IPv6 error message This topic explains what to do if your FREEDOME VPN issues an IPv6 error message. Symptoms FREEDOME VPN issues the following error message: Your encrypted VPN connection cannot be created because of issues with network configuration (netsh.exe fails). Please check that you have…
