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FREEDOME VPN connection drops frequently on Huawei or Huawei Honor devices - F-Secure Community
<main> <article class="userContent"> <p> </p>FREEDOME VPN connection drops frequently on Huawei or Huawei Honor devices <p> This topic explains what to do if the FREEDOME VPN connection drops often on Huawei devices. </p> <h3 data-id="symptoms">Symptoms </h3> <p>You are getting unstable FREEDOME VPN connection, or experiencing intermittent connection drops when connected to FREEDOME VPN on Huawei or Huawei Honor devices. </p> <h3 data-id="diagnosis">Diagnosis </h3> <p>Huawei's Emotion UI (EMUI) silently stops FREEDOME VPN from running in the background to save battery or system resources on the device. </p> <h3 data-id="solution">Solution </h3> <p>To prevent EMUI from stopping FREEDOME VPN, you need to lock FREEDOME VPN as a protected app in the EMUI settings: </p> <p><strong>Note:</strong> Different EMUI versions may have different steps. </p> <ol><li> In the EMUI device management settings under <strong>Power Saving</strong>, set the device power saving mode to <strong>Normal/Smart</strong> or <strong>Performance</strong>. </li> <li> Define the FREEDOME VPN app as a <strong>Protected app</strong> through the EMUI settings (EMUI 3.x) or device management app (EMUI 4.0). </li> <li> Lock the FREEDOME VPN app manually by going to the list of open apps and dragging the FREEDOME VPN app down slightly in the list. </li> </ol><p><strong>Note:</strong> You must complete the above steps always after restarting the device as EMUI resets the setting at device restart. </p> </article> </main>