FREEDOME VPN connection drops frequently on Huawei or Huawei Honor devices
This topic explains what to do if the FREEDOME VPN connection drops often on Huawei devices.
You are getting unstable FREEDOME VPN connection, or experiencing intermittent connection drops when connected to FREEDOME VPN on Huawei or Huawei Honor devices.
Huawei's Emotion UI (EMUI) silently stops FREEDOME VPN from running in the background to save battery or system resources on the device.
To prevent EMUI from stopping FREEDOME VPN, you need to lock FREEDOME VPN as a protected app in the EMUI settings:
Note: Different EMUI versions may have different steps.
- In the EMUI device management settings under Power Saving, set the device power saving mode to Normal/Smart or Performance.
- Define the FREEDOME VPN app as a Protected app through the EMUI settings (EMUI 3.x) or device management app (EMUI 4.0).
- Lock the FREEDOME VPN app manually by going to the list of open apps and dragging the FREEDOME VPN app down slightly in the list.
Note: You must complete the above steps always after restarting the device as EMUI resets the setting at device restart.