Community
User Guides
Support
Community
Help Forums
English Forum
General
About our Community
General Discussion
News and Feedback
Products
F-Secure Total
F-Secure Internet Security
F-Secure Freedome VPN
F-Secure ID Protection
F-Secure Sense
Other products
Beta programs
Feature Requests
Finnish Forum (Tukifoorumi)
Tuotteet Kotiin
F-Secure Total
F-Secure Internet Security
F-Secure Freedome VPN
F-Secure ID Protection
F-Secure Sense
Muut tietoturvatuotteet
Support Articles
Language
English
Suomi
Deutsch
Français
日本語
Svenska
Dansk
Italiano
Nederlands
Norsk
Polski
中文 (繁體)
Products & Services
F-Secure Total
F-Secure Internet Security / Anti-Virus
F-Secure Freedome VPN
F-Secure Sense
F-Secure ID Protection
Other products
Common topics
User Guides
Support
Login
|
Register
Some messaging apps may have problems with FREEDOME VPN turned on - F-Secure Community
<main> <article class="userContent"> <p> </p>Some messaging apps may have problems with FREEDOME VPN turned on <p> This topic explains what to do if the messaging app on your device has difficulties in receiving message when FREEDOME VPN is on. </p> <h3 data-id="symptoms">Symptoms </h3> <p>You are using a messaging app on your iPhone or iPad but have problems receiving messages when FREEDOME VPN is turned on. </p> <h3 data-id="diagnosis">Diagnosis </h3> <p>Normally, FREEDOME VPN closes the VPN connection after there hasn't been any network activity for some time. This is done to save battery. When any app or operating system is trying to access the network, FREEDOME VPN will automatically open the VPN connection. </p> <p>However, should a messaging app on the device receive a message in this situation, it may malfunction as the VPN connection is not open. The connection attempt is coming from the network to the device, and not from the device to the network. </p> <h3 data-id="solution">Solution </h3> <p>The first remedy for these kinds of problems is to upgrade the iPhone or iPad operating system to the latest iOS version. </p> <p>You can try to use the <strong>Keep VPN on when device is idle</strong> setting to configure FREEDOME VPN to keep the VPN connection always open. Note that this may naturally have some effect on the battery consumption. By default, the setting is off. </p> </article> </main>