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FREEDOME VPN stops working on OnePlus phone with Android 9 - F-Secure Community
<main> <article class="userContent"> <p> </p>FREEDOME VPN stops working on OnePlus phone with Android 9 <p> This topic explains what to do if FREEDOME VPN stops working on a OnePlus phone. </p> <h3 data-id="symptoms">Symptoms</h3> <p>FREEDOME VPN stops working unexpectedly on OnePlus phones running on Android 9. </p> <h3 data-id="diagnosis">Diagnosis</h3> <p>OnePlus phones with Android 9 include a battery optimizer which may abruptly stop FREEDOME VPN. </p> <p>Unfortunately, the OnePlus version of Android stops background apps very aggressively. Also, OnePlus has bugs that prevent the settings related to the background apps from working properly. </p> <h3 data-id="solution">Solution</h3> <div>It is not possible to exclude FREEDOME VPN from the battery optimizer automatically. However, you can set this manually in the following way: <ol><li>On the phone, go to <strong>Settings</strong> > <strong>Battery</strong> > <strong>Battery optimization</strong>. </li> <li>Find FREEDOME VPN on the <em>Battery optimization</em> page and change its setting to "not optimized". </li> <li>Under <em>Battery optimization</em>, tap the <strong>three dots</strong> button, select <strong>Advanced/Enhanced optimization</strong>, and disable the feature. </li> </ol></div> <p>OnePlus phones seem to reset this setting randomly, so you may need to change the setting again after some time. </p> <div>Usually, you may be able to limit this behavior by locking FREEDOME VPN to the Recent App list but unfortunately this is not a permanent solution either: <ol><li>Start FREEDOME VPN. </li> <li> Tap the <strong>Recent apps</strong> button on the phone. </li> <li> Close the <strong>Lock</strong> button in the top-right corner of the app. </li> </ol></div> <p>Some OnePlus phones have also a feature called "App auto-launch". If your phone has this feature, disable it for FREEDOME VPN. </p> </article> </main>
