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My FREEDOME VPN account ID does not work - F-Secure Community
<main> <article class="userContent"> <p> </p>My FREEDOME VPN account ID does not work <p>This topic explains why FREEDOME VPN sometimes does not accept the account ID you have bought. </p> <h3 data-id="symptoms">Symptoms </h3> <p><strong>Note:</strong> This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. </p> <p>You have bought an F-Secure FREEDOME VPN subscription. When you enter the account ID in the FREEDOME VPN app, the app does not accept it. </p> <h3 data-id="diagnosis">Diagnosis </h3> <div>As there are several types of purchasable account IDs for FREEDOME VPN, there are a number of reasons why your account ID may not work: <ul><li>You may already have a purchased FREEDOME VPN subscription, and you are trying to renew the subscription with a promotional account ID. </li> <li>Your free 5-day FREEDOME VPN trial has come to an end, and you are trying to extend the trial with a promotional account ID. </li> <li>You have a multi-platform subscription and all the licenses with that subscription are already in use. </li> </ul></div> <h3 data-id="solution">Solution </h3> <p>To solve the issue, do the following: </p> <ol><li> If you already have a purchased FREEDOME VPN subscription, you cannot renew the subscription with a promotional account ID. To renew your subscription, you have to buy a valid subscription with a new account ID. </li> <li> If your subscription is a multi-device subscription, release a license by doing a license transfer. See the related topic on how to transfer a license. </li> </ol> </article> </main>
