Issue:
F-Secure FREEDOME VPN connection protection does not work and I cannot access My F-Secure account when I'm in the United Arab Emirates (UAE)
Does F-secure FREEDOME work in the United Arab Emirates?
Resolution:
The use of VPNs is restricted in the Persian Gulf area countries (Bahrain, Iraq, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates), and local Internet Service Providers (ISP) may block VPN connections in their networks. If VPN connections are blocked by an ISP, it may cause the F-Secure FREEDOME connection to fail.
F-Secure TOTAL includes SAFE and FREEDOME in the same subscription. The subscription is accessed through My F-Secure account. Since FREEDOME connects to an f-secure.com address, the ISP may also block the domain entirely. If the F-secure.com domain is blocked, the user will also be unable to login to their My F-Secure account.
Due to the nature of the issue, we are unable to help with this issue.
For more details about VPN blocking: https://en.wikipedia.org/wiki/VPN_blocking
Article no: 000009326
