Issue:
I have lost or forgotten my F-Secure FREEDOME VPN subscription code. How to find it?
Resolution:
If you have lost or forgotten your F-Secure FREEDOME VPN subscription code:
- If you bought the F-Secure FREEDOME VPN product from F-Secure eStore, contact F-Secure support. To speed up the recovery of the subscription code, have your email address (used when you bought the product) or order reference number at hand when contacting our support.
- If you bought the product from a local reseller, contact your reseller.
- If you have purchased the product from Apple Appstore or Google PlayStore, you do not get any code. You can activate the purchase by installing it from the store and choosing 'return purchase'.
If you have FREEDOME installed and activated on a computer, you can find the code from the application:
- Open FREEDOME on your computer
- Go to the Subscription page
- Click Show Subscription code
If you have bought F-Secure TOTAL, then you will not have a subscription code for F-Secure FREEDOME. You can log in to your personal My F-Secure account https://my.f-secure.com/login to manage your subscription.
Article no: 000001132
