Issue:
F-Secure FREEDOME asks for renewal even though license is still valid, re-entering the current license key gives the following error: This key has already been used on this device.
Resolution:
F-Secure FREEDOME may be malfunctioning.
For Mac
If you get this error on your Mac OS computer, the removal of the keychain after uninstallation is a possible fix. Follow these steps:
- Open Finder
- Go to Applications
- Move F-Secure FREEDOME application to the trash and empty it
- Open Spotlight and remove the following folders: ~/Library/Application Support/F-Secure/ and /Library/Application Support/F-Secure/
- Install F-Secure FREEDOME using this installation file
- Activate your subscription from the Subscription page
For iOS
If this happens on your Apple iOS device, re-install F-Secure FREEDOME and re-enter the key. Transfer licenses if necessary.
Article no: 000013228
