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How to generate diagnostic logs (FSDIAG) from the F-Secure FREEDOME VPN user interface - F-Secure Community
<main> <article class="userContent"> <h3 data-version="12" data-article="000002358" data-id="issue">Issue:</h3> <p>How to generate diagnostic logs (FSDIAG) from the F-Secure FREEDOME VPN user interface</p> <h3 data-id="resolution">Resolution:</h3> <p></p><h3 data-id="for-ios-and-android">For iOS and Android</h3> <ol><li>Open F-Secure FREEDOME VPN</li><li>Tap the menu button</li><li>Tap on <b>About</b></li><li>Tap 7 times on version number</li><li>Tap <b>Send log file</b></li><li>This will open your email account. Rename the email title to your (case number)_Freedome logs</li><li>Tap <b>Send</b></li><li>Inform the technician that you have sent the log files</li></ol><h3 data-id="for-windows-and-mac">For Windows and Mac</h3> <ol><li>Open F-Secure FREEDOME VPN</li><li>Click <b>Help</b></li><li>Click <b>About FREEDOME</b></li><li>Click 7 times on the version number</li><li>Click <b>Run Support Tool </b>below (For <b>Mac</b>: Enter Admin Password)</li><li>Click <b>Run diagnostics</b></li><li>Once done, click <b>Close</b></li><li>fsdiag.7z is now saved on your desktop. (For <b>Mac</b>: locate the fsdiag destination folder - document or downloads) Attach and reply the email from support</li></ol><p>Article no: 000002358</p> </article> </main>