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FREEDOME VPN connection drops frequently on Samsung devices - F-Secure Community
<main> <article class="userContent"> <p> </p>FREEDOME VPN connection drops frequently on Samsung devices <p> This topic explains what to do if the FREEDOME VPN connection drops often on Samsung devices. </p> <h3 data-id="symptoms">Symptoms </h3> <p>You are getting unstable FREEDOME VPN connection, or experiencing intermittent connection drops when connected to FREEDOME VPN on some Samsung devices. </p> <h3 data-id="diagnosis">Diagnosis </h3> <p>Depending on the setup, the battery optimization features of your Android device may have an effect on the VPN connection. </p> <h3 data-id="solution">Solution </h3> <p>To fix the issue, make sure that the battery optimization features on the Samsung device allow FREEDOME VPN to work. These settings need to be checked in three different locations in the system settings as follows: </p> <ol><li> Verify that FREEDOME VPN is set as a "Never sleeping app" via the system settings: <ol type="a"><li> Open <strong>Settings</strong>. </li> <li> Go to <strong>Battery and device care</strong> > <strong>Battery</strong> > <strong>Background usage limits</strong> > <strong>Never sleeping apps</strong>. </li> <li> Select the <strong>+</strong> icon. A list of available apps opens. </li> <li> Scroll down and select <strong>Freedome</strong>. </li> <li> Select <strong>Add</strong>. </li> </ol> The above steps may vary depending on the phone model. You can directly access this setting by searching for "Never sleeping apps" in the system settings. </li> <li> Verify that FREEDOME VPN is not optimised for battery usage: <ol type="a"><li> Open <strong>Settings</strong>. </li> <li> Go to <strong>Apps</strong>. </li> <li> Scroll down and select <strong>Freedome</strong>. </li> <li> Select <strong>Battery</strong>. </li> <li> Select <strong>Unrestricted</strong>. This option allows the app to use battery in the background without restrictions. This may reduce your battery life. <p><strong>Note:</strong> Several Samsung phone models have a bug which affects this setting. If FREEDOME VPN is already unchecked in the list, check and uncheck it, as the bug may otherwise ignore this setting. It also seems that the affected Samsung devices may forget this setting and you may need to toggle it again later on. </p> </li> </ol></li> <li> Verify the mobile data settings: <ol type="a"><li> Open <strong>Settings</strong>. </li> <li> Go to <strong>Apps</strong>. </li> <li> Scroll down and select <strong>Freedome</strong>. </li> <li> Select <strong>Mobile data</strong>. </li> <li> Turn on both <strong>Allow background data usage</strong> and <strong>Allow data usage while Data saver is on</strong>. </li> </ol></li> </ol> </article> </main>
