READ FIRST: Common solutions (Installation, Infections, etc. )

[NikK]

Installation, Uninstallation, malfunction

• Download installers - retail versions  (not for F-Secure SAFE or ISP versions)
• Removing other Antivirus programs before installing F-Secure
• F-Secure Uninstallation Tool for Windows and Mac
• How to install F-Secure SAFE on your PC (for Virgin Media customers)

Infections (virus, trojan, pop-ups, browser hijacks etc)

• Infection were not automatically cleaned
• General removal instructions
• Cleaning compressed files
• Cleaning a temporary folder
• Cleaning temporary Internet files in Internet Explorer
• Cleaning System Volume Information or a System Restore folder
• Cleaning the Recycle Bin 
• Pop-ups and browser hijacks are not necessarily malware. Try the free Anti-Malware from Malwarebytes which is good in detecting PUPs - Potentially Unwanted Programs
• F-Secure is detecting a trusted file as malware (report it to SAS as a false positive, but first scan it on VirusTotal to see if it's clean with other antivirus products)

Deepguard (F-Secure's application monitor)

• How can I allow an application that DeepGuard has blocked

Verifying that the protection works

• How can I check that my computer is protected and that automatic updates are working
• How to test Anti-Virus and Browsing Protection

Miscellaneous

• Submit a file or URL to F-Secure for analysis
• How can I perform a full computer scan
• The product shows that the virus definitions are old
• Where can I find the product subscription key
• Lost subscription key

Documentation & information

• User guides and FAQ
• Videos by product and function
• Knowledge Base for Home Security

Getting help from the community

• Start a New Thread  Please try to describe the problem in detail and provide information about what F-Secure product and version you have. And OS(Operating System) and version

Contact support

• Call Support
• Online Chat

Additional security advice

• Running as Administrator? Read this!
• Free 3rd party security products that complement F-Secure AV/IS
• Process Explorer: How to scan all running processes with 50+ AV products
• To be extra safe before installing/running a new program: scan it on VirusTotal which is a multi-engine scanner with more than 50 antivirus products (F-Secure is one of them)

Please suggest other issues/links I can add to this list and I will update this post.

[Simon]

Great piece of work, Nik!  Have a Kudos! 

[Chrissy]

Thanks for this, NikK, simply brilliant! (I shoulda done one of these long ago )

I've floated this and removed some of the redundant stickies.  I've modified the Subject to include a few useful words, hope you don't mind

[NikK]

Thanks Chrissy! 

Not at all, the new subject is MUCH better!!

[myipad]

Installed F-Secure Internet Security on my primary Mac Air. I then followed the instructions to install it on my wife's Ipad. Problem: It installed on the latter as a 30-day trial rather than as one of 3 machines covered by my one-year contract. I did identify the Ipad using my original user name and password, so it should have worked. What now?

B. Fichelson