Thanks for your reply I've done that but I'm not able to do this I don't know why exactly but even though I do press the button to show my key nothing happens. It just does not respond. Is there any way of getting the key emailed again?????? Thank you!
Thank you. Also when I log into my fsecure I get a message saying "waiting for confirmation of payment" even though my licence is valid till the 12 of December.
Maybe tomorrow will be proper response from F-Secure Community Managers, but just as temporary suggestion:
--> Maybe your main concern about F-Secure Internet Security (?!):
Because with F-Secure SAFE probably not possible to "choose something as 'show subscription'" (but it should be possible with solutions like F-Secure IS or F-Secure AV);
--> As result -> maybe your experience after "login" to My F-Secure Account based on another solution (SAFE/Total) and not connected with your subscription;
Maybe good to contact F-Secure Support Channels directly:
Chat/Phone and you able to explain situation (provide all available information about your subscription)... most likely they able to help (check status of subscription; retrieve your activation-code or so).
Laksh
Posts: 4,442 Community Manager
Comments
Thanks for your reply I've done that but I'm not able to do this I don't know why exactly but even though I do press the button to show my key nothing happens. It just does not respond. Is there any way of getting the key emailed again?????? Thank you!
Thank you. Also when I log into my fsecure I get a message saying "waiting for confirmation of payment" even though my licence is valid till the 12 of December.
Hello,
Sorry for my reply. I'm also only F-Secure user.
Maybe tomorrow will be proper response from F-Secure Community Managers, but just as temporary suggestion:
--> Maybe your main concern about F-Secure Internet Security (?!):
Because with F-Secure SAFE probably not possible to "choose something as 'show subscription'" (but it should be possible with solutions like F-Secure IS or F-Secure AV);
--> As result -> maybe your experience after "login" to My F-Secure Account based on another solution (SAFE/Total) and not connected with your subscription;
Maybe good to contact F-Secure Support Channels directly:
https://www.f-secure.com/en/web/home_global/contact-support
Chat/Phone and you able to explain situation (provide all available information about your subscription)... most likely they able to help (check status of subscription; retrieve your activation-code or so).
Thanks!
Hi thanks for the suggestions , all has been resolved. Thank you again.