I installed F-Secure Safe the day before yesterday. As far as everything is ok. But yesterday, only 1 update came in for the Capricorn engine. Is that normal that F-Secure updates so rarely? I know that from other providers very differently.
My current Capricorn, Virgo and Hydra updates are all from the 03-08, too.
I've had no new definition updates for over 24 hours, which does seem unusual. Normally they're fairly regular.
I read the log file after checking manually for updates a few times and it states that the update check had completed successfully, so I'm not really sure what to think.
I am getting no updates for 2 days. I've tried everything: reinstalled F-Secure, run FSAUA-reset-tool, reinstalled Windows 10. No chance! I do not feel protected anymore!
Last Capricorn-Version is : 2019-03-08_01.
After a scan, however, the scan report shows: F-Secure Capricorn: 18.0.459, 2019-03-07
So i also submitted 2 undetected sample during this days which you've been into problem or busy with something more real. and yet i have no response from the LABS after more than 48 hours, is there anyway i can check their status?
Answers
I believe it checks for updates every hour, but it will only download if there's something to download.
This thread refers: https://community.f-secure.com/t5/F-Secure-SAFE/updates/m-p/102693
That's clear.
But that's not what I'm concerned about.
I am concerned about the rare updates.
It can not be that there is only once a day an update.
What is the last Capricorn update?
For me it is:
F-Secure Capricorn Update 2019-03-08_01.
But the scan report says:
F-Secure Capricorn: 18.0.459, 2019-03-07.
I have already uninstalled and reinstalled.
Here's mine, but mine could possibly be different as I'm on the Beta version:
You could try running the FSAUA-reset Tool and see if that triggers anything:
https://www.f-secure.com/en_GB/web/home_gb/support-tools
No, that does not change anything.
I do not care now.
A recent anti-virus program is something else for me.
F-Secure will be uninstalled here.
I would to be honest suspect at that point a versioning messup but who knows.
I have just reinstalled Windows 10.
But I get the latest Capricorn version only version 2019-03-08_01.
What's going on there?
My current Capricorn, Virgo and Hydra updates are all from the 03-08, too.
I've had no new definition updates for over 24 hours, which does seem unusual. Normally they're fairly regular.
I read the log file after checking manually for updates a few times and it states that the update check had completed successfully, so I'm not really sure what to think.
I am getting no updates for 2 days.
I've tried everything: reinstalled F-Secure, run FSAUA-reset-tool, reinstalled Windows 10.
No chance!
I do not feel protected anymore!
Last Capricorn-Version is : 2019-03-08_01.
After a scan, however, the scan report shows:
F-Secure Capricorn: 18.0.459, 2019-03-07
What's going on there?
Assuming your subscription is valid, and you've no other security software on the machine which may be causing a conflict, I think you may need to:
Contact Support by Phone or Chat
I confirm that I too have not received any updates in two days. My last Capricorn update is 2019-03-08_1
just got an Update for Capricon
they probably are busy with a real deal out there. we'll know soon probably
Hello Everyone,
The update issue has now been fixed. If you are still seeing this issue, please let us know.
@Laksh
Hi Laksh,
So i also submitted 2 undetected sample during this days which you've been into problem or busy with something more real. and yet i have no response from the LABS after more than 48 hours, is there anyway i can check their status?
No! The problem is N O T fixed! See also this thread:
https://community.f-secure.com/t5/F-Secure-SAFE/Since-26-hours-no-more-updates/td-p/116065