Capricorn engine updates only once a day?

Heinz1961
Heinz1961 Posts: 8
in F-Secure SAFE

I installed F-Secure Safe the day before yesterday.
As far as everything is ok.
But yesterday, only 1 update came in for the Capricorn engine.
Is that normal that F-Secure updates so rarely?
I know that from other providers very differently.

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Comments

  • Simon
    Simon Posts: 2,666 Superuser

    I believe it checks for updates every hour, but it will only download if there's something to download.

     

    This thread refers:  https://community.f-secure.com/t5/F-Secure-SAFE/updates/m-p/102693

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  • Heinz1961
    Heinz1961 Posts: 8

    That's clear.

    But that's not what I'm concerned about.
    I am concerned about the rare updates.
    It can not be that there is only once a day an update.

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  • Heinz1961
    Heinz1961 Posts: 8

    What is the last Capricorn update?
    For me it is:

    F-Secure Capricorn Update 2019-03-08_01.

     

    But the scan report says:
    F-Secure Capricorn: 18.0.459, 2019-03-07.

    I have already uninstalled and reinstalled.

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  • Simon
    Simon Posts: 2,666 Superuser

    Here's mine, but mine could possibly be different as I'm on the Beta version:

     

    Untitled-1.jpg

     

    You could try running the FSAUA-reset Tool and see if that triggers anything:

     

    https://www.f-secure.com/en_GB/web/home_gb/support-tools

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  • Heinz1961
    Heinz1961 Posts: 8

    No, that does not change anything.
    I do not care now.
    A recent anti-virus program is something else for me.
    F-Secure will be uninstalled here.

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  • nanonyme
    nanonyme Posts: 146 Path Finder

    I would to be honest suspect at that point a versioning messup but who knows.

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  • Heinz1961
    Heinz1961 Posts: 8

    I have just reinstalled Windows 10.
    But I get the latest Capricorn version only version 2019-03-08_01.
    What's going on there?

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  • mkjen
    mkjen Posts: 1

    My current Capricorn, Virgo and Hydra updates are all from the 03-08, too.

     

    I've had no new definition updates for over 24 hours, which does seem unusual. Normally they're fairly regular.

     

    I read the log file after checking manually for updates a few times and it states that the update check had completed successfully, so I'm not really sure what to think.

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  • Heinz1961
    Heinz1961 Posts: 8

    I am getting no updates for 2 days.
    I've tried everything: reinstalled F-Secure, run FSAUA-reset-tool, reinstalled Windows 10.
    No chance!
    I do not feel protected anymore!

    Last Capricorn-Version is :  2019-03-08_01.

    After a scan, however, the scan report shows:
    F-Secure Capricorn: 18.0.459, 2019-03-07

     

    What's going on there?

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  • Simon
    Simon Posts: 2,666 Superuser

    Assuming your subscription is valid, and you've no other security software on the machine which may be causing a conflict, I think you may need to:

     

    Contact Support by Phone or Chat

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  • gisot2
    gisot2 Posts: 6

    I confirm that I too have not received any updates in two days. My last Capricorn update is 2019-03-08_1

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  • Parham
    Parham Posts: 109 Enthusiast

    just got an Update for Capricon

     

    they probably are busy with a real deal out there. we'll know soon probably Smiley Very Happy

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  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hello Everyone,

     

    The update issue has now been fixed. If you are still seeing this issue, please let us know.

    Parham
    1Like
  • Parham
    Parham Posts: 109 Enthusiast

    @Laksh 
    Hi Laksh,

     

    So i also submitted 2 undetected sample during this days which you've been into problem or busy with something more real. and yet i have no response from the LABS after more than 48 hours, is there anyway i can check their status?

    Like
  • MNielsen
    MNielsen Posts: 22

    No! The problem is N O T fixed! See also this thread:

    https://community.f-secure.com/t5/F-Secure-SAFE/Since-26-hours-no-more-updates/td-p/116065  

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