Community

Laksh

Hi hakasa, Yes, we do detect the compromised files for the CCleaner. For more details, you can visit this threat description page. You can also check this statement from Piriform.

Laksh

Hi Philippe, You might have to figure out the address and the port for the authenticated SMTP from your mail provider. It is also possible that the provider accepts e-mails only from the provider’s network. In that case, you're unable to use Freedome when sending e-mails.

Laksh

Hi Mutzel, The login option in Freedome is applicable if you have bought Total (which combines SAFE and Freedome). However, in your case, may I know which installer are you using to install Freedome? Could you try to download a fresh installer from here and retry the installation?

Laksh

Hi goanna, This setup is not possible at the moment but thank you for the feature suggestion. I have passed it on to the Freedome team. Freedome is also based on OpenVPN on all the other platforms except iOS.

Laksh

Hi Zadih, Could you try the other locations apart from Switzerland (which are not mentioned in the article) and see if it works? If you are still having the issue, please contact our suppor team via phone/chat to troubleshoot further.

Laksh

Hi Stippidoo, If it is a multi-device subscription purchased from F-Secure directly, you can locate the license details from your email. Please try to search the email for your license code.

Laksh

Hi Philippe, Please have a look at this article to know more about how to send emails with Freedome on. Taking an excerpt from the article, 'If the port change was not enough to get email working, please consult your ISP's documentation or support pages for instructions on what settings you need to change on your device. As this is a ISP specific configuration change, we are unable to give detailed instructions that apply to all our users.' Hi @Näsäviisas, The article mentioned in your first reply, belongs to a different Business product of F-Secure called IGK and that would not be applicable for Freedome.

Laksh

Hi Mutzel, May I know what is the error message you see when you try to enter the code in Freedome? May I know what is the OS of your device?

Laksh

Hi NC1, Do you see the block message for all the websites or only for a particular website? Would it be possible to post a screenshot of the error message to understand it better? Have you tried to restart the device and check if the issue persists?

Laksh

Hi jggoossie83, Based on your post, since this is a customized version of our product provided by Ziggo, it would be best to contact Ziggo so that they can troubleshoot further. Please get in touch with Ziggo and explain to them that the F-Secure Online Scanner works but the inbuilt customized cleaning program does not work. Thank you for your understanding.

Laksh

Hi waldy, As Ukko has suggested, could you please let us know what F-Secure product are you using? Is it SAFE or F-Secure Anti-virus? May be a screenshot of the block page might also help us understand the issue better.

Laksh

Dear F-Secure Community members, Welcome to our August Monthly Mentions! It seems like most are already back from their summer vacation and we're seeing great activity and engagement in our boards. For the month of August, we would like to mention the following members who have accepted the most solutions in our Community. @Arsjupiter @betoche @Vetraci @ravi12 @MattiasN Accepting a solution helps to pop out the solution from the discussions in the thread. This helps the fellow members to easily look out for the solution when they're searching for an issue. Thanks to all who has been marking the solutions and please continue to do so.

Laksh

Hi goanna, We have the 'Apps bypassing VPN' option but it is available only in Android version of Freedome. May I know what OS are you using? If you are looking for using multiple VPN products at the same time, this article might provide more details for you.

Laksh

Hi Carl2, This might need further investigation from our support team. Please get in touch with them via chat or phone as mentioned here.

Laksh

Hi wintermute-vpn, May I know if you renewed your subscription in the app store from your iOS device? If you have renewed it from the F-Secure website directly, you would have received an email with the license details. You can also check this KB article to know more about the Freedome multi-device and app store subscription options.

Laksh

Hi illyich, This article might help you regarding how the Freedome license period works.

Laksh

Hi brassneck, The was a dicussion about this topic previously in this thread about SAFE blocking shopping category websites. Please have a look at the reply from Cale.

Laksh

Hi Fred, Did you try to do the 'Reuse License' step as mentioned in the article shared by Ukko, to reuse the license on your 2 devices? Were you successful in installing FSIS? Did you purchase the FSIS license from us directly?

Laksh

Hi storm76, May I know from where you purchased the Freedome license? Is it from F-Secure directly? If not, is it from the app store? You can know more about the different Freedome subscription options in this article. App store subscriptions are limited to one operating system, but are valid on all your devices connected to the same user account, for example your Google Play account or Apple ID.

Laksh

Hi tasaista, My apologies for the delayed response. I had to check with the Freedome team regarding the renewal price difference. There are different kinds of renewal promotions and there was a simple mismatch of the promotion in the Freedome client and in our web store. I will escalate your post to our support team so that we can help to do a partial refund to match the correct price. Once I have escalated this case, one of our support agents will be in touch with you via email to continue the communication further.

Laksh

Hi girishsj, Thank you for providing us with your feedback. I have passed on your reply to the support team so that they can continue the troubleshooting with you.

Laksh

Hi Parham, Sorry for the late response. I'm checking on your query for getting more information. I will keep you posted once I have any update.

Laksh

Hi Carl2, Are you using Safe Browser for browsing in your iPad? If not, which browser are you using? Can you try using the Safe Browser and see if the issue happens?

Laksh

Hi masipila, After you close the banking session, do you still see the banner? Does the Banking Protection banner pop up only for a specific website which you browse or does it pop up for any website (after you close the Banking Protection banner)? I also found a KB article here which mentions what happens when Banking Protection does not turn off automatically on Bank logout. Do you happen to see this scenario?

Laksh

Thanks for letting us know about the update, UsernamEnable! Glad to know that it works as before.

Laksh

Hi t1m0, Please get in touch with our support team via chat/phone in order to investigate this issue further.

Laksh

Hi gyrol, May I know from where you purchased Freedome? Is it a multi device subscription which you purchased?

Laksh

Hi NickP, Thanks for explaining more. Just to know, how many devices do you have Freedome installed? Did you have any issues in installing/activating your license in Freedome on a device which lead to your purchase? We have the license transfer functionality with Freedome which enables to transfer the license to a device when you have reached the maximum number of installations. Did you see this license transfer option when you tried to install on a device?

Laksh

Hi Johannes, Regarding the issue reported with High Sierra, I brought this to the attention of our team. They would like to investigate this further. So, I will send you a private message to get the logs. Thank you for reporting the issue.

Laksh

Hello Everyone, There was a server-side issue when adding devices with Freedome for the F-Secure TOTAL customers. The issue has been fixed now and devices can be added as usual.

User	Kudos Count
1sk	5
FS_Simo	9
JOnes	1
attempto	1
Ukko	47

Community

About Laksh

Re: CCleaner 5.33 carried malware inside - Has F-Secure some suggestions to fight against

Viite: SMTP error

Re: F-Secure Freedome and F-Secure

Re: OpenVPN with Freedome

Re: Emule and Freedom

Re: Freedom activation

Viite: SMTP error

Re: F-Secure Freedome and F-Secure

Re: internet access blocked when choosing Vancouver location

Re: Cleaning program not working

Re: www.faststone.org

Monthly Mention - August 2017

Re: OpenVPN with Freedome

Re: Unable to scroll

Re: Multi-Platform - (IOS / OS X) Can't find subscription key, isn't in app store... Awkward.

Re: subscription extension

Re: websites getting blocked

Re: My license key taken by unknown unit

Re: lost product subscription key

Re: Renewal special price offer on Mac more expensive than standard price

Re: Freedome on Mac cannot connect after waking up from sleep

Re: any plan to offer UTM in Business protection services?

Re: Unable to scroll

Re: Banking protection keeps popping up unexpectedly

Re: F-Secure SAFE Web Browser protection blocks Battle.net

Re: Freedome on Mac cannot connect after waking up from sleep

Re: lost product subscription key

Re: Log-on to see my VPN subscription - NO F-SECURE sales funnel horror!!! HATE IT! start to HATE YOU.

Re: Freedome does not start with OS X High Sierra (v10.13) -> Freedome needs to make changes / osascript

Re: Error 500

User	Kudos Count
Ukko	139
brassneck	1
Fred8s	1
Tapsucca	5
t1m0	2