Hi aadmun,   Based on your test with the iPhone, we can say that the SENSE performance is not the issue. So we suspect something in the connectivity. Your HP Compaq 8100 works fine with your home router. Then again, SENSE works fine with the Compaq Studio. So it’s really hard to say.   First double checking: - Both the upstream link (router <-> SENSE) and the downstream link (SENSE <-> PC) are cable? - Are both cables of high quality and working fine? (was the Compaq Studio tested with the same cables?)   We had a case in the SENSE team with a broken cable. It was not completely broken but it cut the throughput significantly. Can you please test it with cables that proven to be good? ... View more

Hi Thohe,   Please have a look at this article for more information on why you can't connect to a public Wi-Fi when Freedome is on. ... View more

Appreciate the help, 1sk and Ukko. Thanks for providing with further updates, johanwestling.   I have passed on the all the feedbacks to the SENSE team. Please keep us updated once you have tried the steps. ... View more

Hi Lord_Ami,   Just trying to follow up on this, were you able to verify it? ... View more

Hi johanwestling,   I forwarded your feedback to the SENSE team and they tested it. It worked for them. Versions: Windows 10 Pro 1703 (15063.483) F-Secure SENSE 16.5 Docker 17.06.0-ce-win19 (12801)   We’d need more info from you to investigate this further- like what’s not working? How it's not working? Does it give some error message? ... View more

Hi Rider,   I have highlighted about your post to the SENSE team and they're investigating this issue. However, we would need further details in your setup.   Eg, is your upstream connect (home router <-> SENSE) Wi-Fi or cable? What type is your home router? Which ISP are you using? ... View more

Hi KennethN,   Regarding the access to the NAS, I have passed on your feedback to our SENSE team and they'll investigate more on this.   About accessing SENSE from outside the house, currently only one device can be the SENSE “admin device”. We are working on adding the possibility of multiple admin devices. We are also adding the functionality of accessing your SENSE from wherever you are with your device running your SENSE app. ... View more

Hi AtteLynx,   We have an article about the current security features in SENSE in our SENSE KB board here. Does it help with your question? ... View more

Hi Jeremy,   SENSE is using our Security Cloud and the privacy policy for that is here. We also have a whitepaper on our Security Cloud which can be seen here.   We hope this will clarify the issue for you. ... View more

Hi aadmun,   If you have a 100 Mbps internet connectivity speed and the SENSE box is connected to your home router via a gigabit Ethernet connection, then there should be practically no difference in speedtest with SENSE or without SENSE.   One test case you may still try: In your SENSE app, turn off all protection features and see if speedtest would give you any different scores. Remember to turn the protection features back on after the test. ... View more

Hello Ozone and LKo,   I have forwarded this post to the SENSE team's notice. They are investigating more on this. ... View more

A new version (1.1.2043) of SENSE for iOS client is now available in the app store.   New change: Website Whitelisting: The app will allow you to access websites that SENSE blocked ... View more

Hi Finn5,   Just to confirm, may I know what is the version of KEY installed on both the devices? Have you tried to sync again on both the devices and does the issue replicate again? ... View more

Hi @Ingo93,   I have now escalated your issue to our Support team for further investigation. One of our support team member will get in touch with you further via email. ... View more

Hi zeelandnet,   You can get in touch with our customer support team through the various channels mentioned in this page. Did you have any trouble getting in touch with our support team?   Regarding the kill switch, there is a post already in our Freedome board here. There are no immediate plans to implement a killswitch in Freedome. ... View more

Hi ChuckM6421,   If you renew your subscription now, the remaining days of your current subscription will be transferred to your new suscription. You won't lose your remaining days with the current subscription as it is added to the new one.     ... View more

Hi rjstephan,   Have you tried to get in touch with our support team via chat or phone in order to investigate this deeper? They would help to troubleshoot it and advise accordingly.   ... View more

Hi Super_An,   We checked with our product team and the Hong Kong virtual location is indeed pointing to the correct location Hong Kong instead of Singapore. Are you still facing this issue?   ... View more

Hi F6,   Appreciate your feedback regarding the sample submission page. I have brought your feedback to the team's table so that this can be looked in detail. Sorry to hear about the experience. ... View more

Hi Ritchi,   Thanks for explaining it further. I have now escalated this case further to our support team so that they can troubleshoot further. One of our support agents will be getting back to you via email for further communication. ... View more

Hi macrom,   It’s a difficult “philosophical” question, ie, should I use something known to be “weak” in cyber security? Really hard to say. Opening a port has its risks.   And yes, more layers of security would be there with VPN and network segmentation. We are planning to add such features later on but currently they are not there. ... View more

Hi johanwestling,   I forwarded your post to our SENSE team . Our VPN solution will come at some point but the Port forwarding for Android will come soon (as it was suggested, yes, the holiday seasons does have an impact on the schedule). We hope that it will alleviate the problem. ... View more

Hi F6,   Sorry for the delay, the port forwarding for Android is in progress. The holiday season is affecting this a bit but we are working on it. Please bear with us for a short while still before we can release it.   The app based management interface will allow us to create a more interactive system in the long run. In addition, for Android, the end-point protection and the router management functions are conveniently built into the same app. This will also allow us to build integrated functions that no web-based systems support.   The app based management interface was a design choice we made already a while back. We communicated this in the Technical details sections on the sense.f-secure.com page early on. We are really sorry if this was not clear upfront. ... View more

Hi Qilly,   The SENSE team is glad to hear it started working after all (and sorry that it took so long).   One easy test in similar cases is to temporarily disable the protection functions one by one (in the SENSE app go to “… More” /Settings / Protection) and see if helps. Remember to enable the protection after the test.   Thanks for the suggestion to test this device in the test environment. The issue is that this device is not (easily) available in Finland. Anyway, we‘ve added this device to our list for compatibility testing. ... View more

Hi Ritchi,   Thanks for bringing your issue with KEY to us. May I know if there is an error when you try to connect between your Win 10 and Mac? Also, what exactly happens when you try to sync?   What is the version of KEY installed on all your devices? Since you mentioned you have tried to get in touch with us but its difficult, may I know if you tried our chat support if the phone support was busy?   Sorry to hear about your disappointment with KEY. ... View more