Community

Laksh

Hi @Metadata, It depends on what component of Freedome should crash. In some cases traffic may leak, in others not.

Laksh

Hi Urho_Kekkonen, Have you tried to uninstall and reinstall the application? Does it help?

Laksh

Thanks for keeping us posted, Tela! Good to know you have activated the license again.

Laksh

Hello BigSol, For Freedome, it is not possible to upgrade your current license as the current license is only for one device. Your current license cannot be changed to a different license size within the given time period. However, you can always renew your license to more devices when your current subscription expires.

Laksh

Hello Hans-man, Are you still seeing speed issues with the Singapore location?

Laksh

Hello @wtamis, Thank you for letting us know. Glad to hear that you have installed the F-Secure program (from your internet provider) successfully and it works as usual.

Laksh

Hello Agrar, Please submit a sample of the URL to our labs here for analysis.

Laksh

Hello JOnes, Could you please elaborate on your idea? Please let us know which board are you referring to for reorganizing and cleanup. The community is constantly looked upon for any duplicate posts or spam messages. Any posts in the wrong boards are also moved to the correct board. We do constantly monitor the community and do the necessary organizing/cleanup as and when needed.

Laksh

Hello Everyone, We have now a new KB article here related to the SENSE subscription.

Laksh

Hello Wil, Based on your description, I am assuming you have Internet Security on your device. You can check the name of the product in the main interface of the product (as in F-Secure Internet Security or F-Secure SAFE). As Ukko has mentioned in the last reply, if it is Internet Security, you can find your license details from the steps mentioned here. Sorry to hear about your experience; but we are here to help if you wish to proceed further.

Laksh

Thanks for the update, @Raed_dabbous. I am checking on this internally and will get back to you once there is any update.

Laksh

Hi Q43B40ZQ, As Ukko has suggested, please get in touch with our support team via chat or phone here as they can check on your purchase details and provide the further steps.

Laksh

Hello ReticentCouch, I believe this needs further investigation with the logs. I see you have already got in touch with our support team via chat. Please followup with support team via the case so that they can troubleshoot further on this.

Laksh

Hi Tela, Please refer to our KB article here regarding the grace periods available with Freedome subscriptions. Your scenario should be the one switching from F-Secure TOTAL subscription to F-Secure Freedome subscription. There is a 9 day grace period and you are able to switch to and activate your F-Secure Freedome multi-platform subscription after the grace period is over.

Laksh

Hi legosoldier, Do you see the issue even when trying to connect with a different Wi-Fi network or a data network?

Laksh

Hi @tuomoe, Please get in touch with our support team via chat or phone here.

Laksh

Hi Sensy, Since there is a case created with support, they should be able to provide more information regarding the progress. Kindly follow up on the case for updates on this issue.

Laksh

Hello legosoldier, Do you happen to see any error message? Does it happen with all the locations?

Laksh

Hello Everyone, Thanks for keeping us posted and glad to know the issue is resolved. There was a fix released for this issue yesterday.

Laksh

Hello Everyone, Thank you for updating us. Indeed, there was a fix for this issue yesterday.

Laksh

You're welcome! ..And thanks for updating us, dg1. Good to know you were able to identify the rootcause.

Laksh

Hello dg1, Please try to remove the Freedome application and then verfiy if phone calls can be made and received. Then, proceed to reinstall Freedome again and retry calling again. Please update us if it works.

Laksh

Hello @Simon-1 (Simon), @Ukkonen (Ukko), Yes, we are aware of this issue. Our team is working on this currently to resolve it. There is no ETA yet but I will keep you updated as soon as I have any update.

Laksh

Hi dg1, Could you please let us know if this setting is enabled? If it is enabled, could you disable it and try again if that helps?

Laksh

Hello Jim_S, Please get in touch with our support team as mentioned above in order to troubleshoot further on this issue.

Laksh

Hello Tom46, Amazon Video has started to block access to their service through VPN products, including Freedome. Our possibilities to prevent this are limited. You may want to contact them and ask to change their policy concerning VPN products. Please also remember that Freedome protects your network traffic and blocks tracking attempts and harmful sites & apps. I had seen some posts regarding Amazon Prime video blocked with Freedome like here. You can find the official statement from Amazon shared by one of our members in this post. As mentioned in the post, the restriction seems to be happening on Amazon side.

Laksh

Dear F-Secure Community Members, Please join me in another edition of the Monthly Mentions for May 2018. For the month of May 2018, we would like to mention @Simon @Ukko, @1sk and @nanonyme for their overall contribution across the boards. Thank you for being there with your suggestions and solutions as well as giving kudos for valuable posts. We'd like to thank everyone who has been contributing and lending a helping hand.

Laksh

Hi Raed, Could you try to access our global webpage here and see if it helps?

Laksh

Hello dg1, Could you please confirm if these are the traditional phone calls and not VOIP calls?

Laksh

Hello Janet2, I have brought your post to our KEY team's notice. They will have a look at it.

Community

About Laksh

Re: Thanks for the Killswitch Feature

Re: Upgraded to High Sierra and Freedome stopped working

Re: Switched from Total to Sense... cannot active my new Freedome license

Re: Subscription

Re: Unusable VPN due to extreme slow speed in Asia

Re: F-secure does not start scanning

Re: Web Traffic Scanning Alert Object name: JS:Trojan.Cryxos.1623

Re: Clean Up and reorganize whole community

Re: Thank you Sense team!

Re: F-secure does not start scanning

Re: F-secure safe malfunction in Abidjan

Re: Code

Re: Freedome VPN fails to start on Mac OS X Yosemite (v10.10.5)

Re: Switched from Total to Sense... cannot active my new Freedome license

Re: not connecting

Re: Freedome crash after latest Freedome Software update

Re: F-Secure Sense blocks Sonos Play: 1 internet connection

Re: not connecting

Re: Forced to change nickname

Re: URGENT! - Forum profile issue.

Re: Since installing Freedome VPN, outgoing calls fail on iPhone X (iOS 11.3.1)

Re: Since installing Freedome VPN, outgoing calls fail on iPhone X (iOS 11.3.1)

Re: URGENT! - Forum profile issue.

Re: Since installing Freedome VPN, outgoing calls fail on iPhone X (iOS 11.3.1)

Re: Slow Connections

Re: Amazon Prime video not working in the U.S.

Monthly Mentions - May 2018

Re: F-secure safe malfunction in Abidjan

Re: Since installing Freedome VPN, outgoing calls fail on iPhone X (iOS 11.3.1)

Re: Bet365 autofill