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Laksh

Hi @elias1, Just for your information, I have marked the post as not a solution as I see your issue is still not resolved. I also noticed that your post has been escalated to our support team so that they can check further on the issue. One of our agents will get in touch with you for further troubleshooting.

Laksh

Dear F-Secure Community Members, It's time to present to you all the Monthly Mentions for February 2019. For February 2019, we have our Superusers, @Ukko and @Simon for receiving the most kudos (likes). They are our Superusers who have been helping in our community by answering the queries and sharing their knowledge. Thank you and kudos to you both! If someone has helped you with their post, go ahead and give them a like!

Laksh

Hello Everyone, The update issue has now been fixed. If you are still seeing this issue, please let us know.

Laksh

Hi @Joe_McLeod and @crashfive , I checked with our labs and they mentioned that the issue with Roblox has been fixed. Please restart your computer and let us know if you still notice this issue.

Laksh

Hi Jack, Please submit the URL to our labs for analysis here. Tick the option 'I want to give more details about this sample and to be notified of the analysis results' to get the results of the submission.

Laksh

Hello Intellego, Please submit the URL to our labs for analysis here. Tick the option 'I want to give more details about this sample and to be notified of the analysis results' to get the results of the submission.

Laksh

Hello dzeidzei, Similar post regarding this issue is found here as well. A fix for this issue has been released as an automatic channel update under the name F-Secure Ultralight Core 2019-02-19_01.

Laksh

Hello VR46, There are no changes to F-Secure KEY; it is available for download as usual (https://www.f-secure.com/en/web/home_global/key). This message/announcement is only related to F-Secure Password Protection.

Laksh

Hello Ac1dswa, I would recommend to submit the sample to our labs here to investigate this further.

Laksh · ‎15-02-2019

Hello Fab1970, May I know which F-Secure product is used for scanning?

Laksh · ‎15-02-2019

Hello F_DU, Sorry for the delay in response. Are you still seeing this connection issue with France server? Our monitoring does not reveal any problems for the France location.

Laksh · ‎15-02-2019

Dear F-Secure Community Members, The year has started with great participation and engagement in the community. Welcome back to our Monthly Mentions for the first month of this year. For January 2019, please join me in mentioning @FormerMember @etomcat @JOnes for Accepting the most solutions in our community. Accepting a solution highlights the solution in the post. It also makes it easier for anyone who is searching for the same issue to see the solution. So, if your issue is solved, please go ahead and mark the answer as a solution. Thank you!

Laksh · ‎11-02-2019

Hello @Lord_Ami! Yes, this is Capricorn. May be this article would also be helpful.

Laksh · ‎07-02-2019

Hello Everyone, Could you please check whether the devices affected have the update setting selected for WiFi networks only? If it is, please try to turn it on for all networks and see if the problem reproduces.

Laksh · ‎07-02-2019

Hello Everyone, May I know if you are connecting from United Arab Emirates? UAE has started to block the VPN connections again. We have a knowledge base article about this here.

Laksh · ‎07-02-2019

Hi Tony, This is the Killswitch in action. You can find more information about this here. If you would want some traffic to bypass Freedome, you will be unable to use the Killswitch.

Laksh · ‎07-02-2019

Hello ARFsecure, We checked with our Freedome team on RAI and Freedome. It is seen that RAI is actively blocking the VPN users and we are unable to do much about it.

Laksh · ‎04-02-2019

Hello hoops, Please have a look at this article for more information.

Laksh · ‎04-02-2019

Hello @SPAZ_JAMMER, Since the issue is persisting even after trying the steps mentioned above, kindly get in touch with our support team here via chat or phone in order to troubleshoot this further. You can also provide the support team with the log file generated as mentioned here.

Laksh · ‎04-02-2019

Hello Jan, Kindly get in touch with our support team here via chat or phone in order to find your activation key. We are unable to handle license requests in the Community.

Laksh · ‎04-02-2019

Hello @Munkki, The product team informed that the expected release is by this month (February).

Laksh · ‎01-02-2019

Hello! We will soon release a new engine generation for one of our core engines, which will provide various improvements that are essential in combating the more adaptive and targeted attackers of the future. The new engine generation will be released in an update to all officially supported product versions, as well as to VirusTotal’s file verification service.

Laksh · ‎31-01-2019

Hello Chs, Sorry for the delayed response. Yes, SENSE in between your home modem/gateway and your mesh main unit would offer the same protection. Likely you’ll need to put the mesh main unit to bridge mode. Not all mesh systems support that, and some mesh system supporting it may lose some functionality. In addition, while SENSE protects your devices behind your mesh network, it won’t be able to see the devices individually. Instead, SENSE would see only one device, your mesh main unit. So this will limit the visibility to status and visibility to issues in your home network.

Laksh · ‎31-01-2019

Thanks for reporting it, JOnes. I have communicated it with our SENSE team and they have added it to their Feature Requests list.

Laksh · ‎30-01-2019

Hello mimo, Kindly get in touch with our support team via chat or phone here in order to troubleshoot further.

Laksh · ‎29-01-2019

Hello imcuriousaswell, Please have a look at this article for more information. I also found another similar discussion here.

Laksh · ‎28-01-2019

Hello mimo, Could you please let us know if you are seeing any error message? If not, does it help if you try to connect to a different location? Does Freedome just keeps trying to connect?

Laksh · ‎28-01-2019

Thanks for the update, virttop! In the future, please feel free to submit a sample of the URL to our labs for analysing if you suspect a false positive URL.

Laksh · ‎28-01-2019

Hi Andeecat, Have you tried to sign in to the app with Freedome turned on but just the Tracking Protection turned off? Did the login work?

Laksh · ‎28-01-2019

Hello Chasim, May I know the OS of your phone? Could you please elaborate on the issue you are facing with Freedome?

Community

About Laksh

Re: My internet connection is very slow when freedome is working on iPad mini 4

Monthly Mentions - February 2019

Re: Since two days no updates! What's going on there?

Re: F-Secure DeepGuard/Ultralight Hoster impacting Robloxplayerbeta.exe

Re: Getting warning of harmful web site

Re: F-Secure is Blocking our Website

Re: Safe and Google File Stream

Re: F-Secure Key phaseout?

Re: issues with roblox

Re: File: SppExtComObjHook.dll

Re: FRANCE server very unstable, hard to connect...

Monthly Mentions - January 2019

Re: f-secure engines

Re: Google Play store downloads pending

Re: Why i conect to any server

Re: Unable to log into router or see SONOS system

Re: RAI - watching Italian TV from abroad - iOS

Re: Freedomevpn and Linux

Re: NEWEST VERSION OF FREEDOM WON'T CONNECT- PART 2

Re: Finding Freedome activation key

Re: iOS 12 password autofill coming to F-Secure KEY?

Re: f-secure engines

Re: Mesh-network

Re: sense-admin(android) v. 1.0.1081 Device icon missing(Scales)

Re: problem

Re: Route Tor traffic through Freedome

Re: problem

Re: False warning on Github link

Re: Blocking iPhone apps

Re: Cha