About Laksh

Laksh

Dear F-Secure Community Members, July is here and so I'm for the June Monthly Mentions. For the month of June, we would like to give a shoutout to @Ukko and @MJ-perComp for having the most Replies Authored. Thank you Ukko and Matthias, for being there in the community and providing your helpful replies to the fellow member's issues.

Laksh

Hi Matthias, For point 2, there are several reasons for storing IP's. To mention some: - For Moderation: If we have abusive users on the community, we are able to not only ban users, but specific IP's. - If someone gains access to another users account, we can investigate what IP has been used to login to said account, and then ban the IP. When it comes to device id, nothing is currently stored here. This would be used if we have a community app, which we don´t currently. However, in adherence to the GDPR, we allow the users to know what is stored and let them manage their personal data themselves (which is, you can delete it yourself).

Laksh

Hi Matthias, For point 3, the RT editor buttons have now been changed and it shows black buttons. For point 6, about Macros, you can use macros to create boilerplate text that you can paste into any message. You can find more information about this in our FAQ page here under Posting Messages > Can I create canned or boilerplate responses?

Laksh

Dear F-Secure Community Members, Welcome to our Monthly Mentions and this edition is for May 2019. We are almost half way into the year and the summer holidays are fast approaching! For May 2019, we would like to look at members who have Authored the Most Solutions in the community for their posts. We have here - @Ukko @etomcat Thank you for being there in the Community and helping everyone with your solutions. With this, we also have a special mention for Tamas (@etomcat). During May, when few customers mentioned about BP disabled in FF v57 in this post, Tamas replied with more information about the topic and guided the customers about the issue. He also created this post in the Business boards to mention about this so everyone is informed of the ongoing issue. Thank you Tamas for your engagement and time; each of your contribution is really valuable.

Laksh

Hello Matthias, Regarding the IP's shown, may I know from where/how do you see the hundreds of IP's? I checked internally with the team as well - we see 6 IP's or so in the settings. However, there is an option to delete the IP's if you wish to. For the header and white space, we now have a new header for the community. Does it help now?

Laksh · ‎12-06-2019

Hi @Rusli, I'm the current Community Manager for the F-Secure Community. And @Ukko is right :) Is there anything I can help you with?

Laksh · ‎11-06-2019

Hello Everyone! With the maintenance, we are updating our KB pages and if you can't access any Business KB articles, please try again after the maintenance.

Laksh · ‎10-06-2019

Dear F-Secure Community Members, We will be having a short maintenance break tomorrow (11/6/2019) at 10.00AM EET. The maintenance break is estimated to last 1 - 2 hours. Sorry for the short notice. F-Secure Community Team

Laksh · ‎03-06-2019

Hi Matthias, Could you please check if 'Sort newest to oldest' is selected in the post under 'options'? If yes, try changing it to 'Sort oldest to newest' and let me know if this helps to view the solution to this post.

Laksh · ‎31-05-2019

Hi Matthias, Thank you for sharing your feedback and improvements. About the point 1, if I open the thread, I'm able to view the solution for this particular thread. If you are still unable to view the solution, could you let us know if you see this issue when logged in? Does it not show the highlighted solution for you? A screenshot also might be helpful. About the points 2-6, I will check on them and get back to you with more information.

Laksh · ‎15-05-2019

Dear F-Secure Community Members, How is the month of May going on for you? May has been kind to us, and we hope the same for you too! It also reminds us that we are having another edition of Monthly Mentions - for April 2019. For April 2019, we would like to mention @etomcat and @MJO for having the Most Topics Initiated in our Community. Thanks for bringing in your feedback and asking questions which will also help our fellow members if they happen to see this issue/have this question in the future. Keep that engagement coming! Until next time..

Laksh · ‎10-05-2019

Hi preppy-skeptic , Does the post gets published even without you pressing the post button in Safe Browser on Android? Are you seeing this issue with other browsers in Android as well?

Laksh · ‎23-04-2019

Hi @Rusli, As @Ukko mentioned, I can see a post by you in the board. Are you still having this issue to post?

Laksh · ‎22-04-2019

Hello @HigherLevel , Thanks for reporting the broken link with PSB API quick guide. I have reported it internally to get it corrected.

Laksh · ‎15-04-2019

Dear F-Secure Community Members, Welcoming you all to the March edition of the Monthly Mentions. Please join me in mentioning: @Ukko, @etomcat, @joanne3422 and @Näsäviisas who have Read the most Posts in our Community for March. Thank you for your participation in our Community.

Laksh · ‎11-04-2019

Hello @Ozone, May I know if the current version of your KEY is 4.9.185? If yes, could you please download and install the recent version 4.9.193 of KEY from here? Please try to login again with the Master Password containing those scandic characters.

Laksh · ‎03-04-2019

Hi @MNielsen , Thank you for confirming it is working! Are you mentioning about accepting the solution for this thread? If that's the case, then yes, the original poster or the Community Moderators can only accept it as a solution. If you are asking about adding your signature like that, you can do so via: Click your profile icon on the top > Click 'My Settings' > Under 'Personal' > Under 'Personal Information' > Signature.

Laksh · ‎02-04-2019

Hello kekeyork , Since you mentioned the phone is a Honor Lite8 (Huawei phone), I found a similar article here which explains why F-Secure SAFE goes inactive on Huawei devices. Does the steps mentioned help you with the issue?

Laksh · ‎01-04-2019

Hello Everyone, Due to an internal configuration issue, customers may have not received new Capricorn updates between 29th March 2019 1259hrs UTC and 1st April 2019 0440hrs UTC. Although during this interval, the product reported 'Capricorn 2019-03-29_02' as the latest installed update, customers with Security Cloud enabled (default configuration) continued to receive immediate protection against the latest threats. This issue was resolved when the 'Capricorn 2019-03-31_03' database update was made available at 0440hrs UTC on 1st April 2019.

Laksh · ‎28-03-2019

Hello Jassu, It is recommended not to turn on multiple VPN products at the same time. Please have a look at this KB article for more information. Since you mentioned the error only happens when both the VPN is turned on, it might be due to the reason that both are on at the same time.

Laksh · ‎20-03-2019

Hello Everyone, Since the issue persists, could you please submit a copy of the file Robloxplayerbeta.exe to our labs here for analysis?

Laksh · ‎14-03-2019

Hi @elias1, Just for your information, I have marked the post as not a solution as I see your issue is still not resolved. I also noticed that your post has been escalated to our support team so that they can check further on the issue. One of our agents will get in touch with you for further troubleshooting.

Laksh · ‎13-03-2019

Dear F-Secure Community Members, It's time to present to you all the Monthly Mentions for February 2019. For February 2019, we have our Superusers, @Ukko and @Simon for receiving the most kudos (likes). They are our Superusers who have been helping in our community by answering the queries and sharing their knowledge. Thank you and kudos to you both! If someone has helped you with their post, go ahead and give them a like!

Laksh · ‎11-03-2019

Hello Everyone, The update issue has now been fixed. If you are still seeing this issue, please let us know.

Laksh · ‎11-03-2019

Hi @Joe_McLeod and @crashfive , I checked with our labs and they mentioned that the issue with Roblox has been fixed. Please restart your computer and let us know if you still notice this issue.

Laksh · ‎11-03-2019

Hi Jack, Please submit the URL to our labs for analysis here. Tick the option 'I want to give more details about this sample and to be notified of the analysis results' to get the results of the submission.

Laksh · ‎05-03-2019

Hello Intellego, Please submit the URL to our labs for analysis here. Tick the option 'I want to give more details about this sample and to be notified of the analysis results' to get the results of the submission.

Laksh · ‎26-02-2019

Hello dzeidzei, Similar post regarding this issue is found here as well. A fix for this issue has been released as an automatic channel update under the name F-Secure Ultralight Core 2019-02-19_01.

Laksh · ‎26-02-2019

Hello VR46, There are no changes to F-Secure KEY; it is available for download as usual (https://www.f-secure.com/en/web/home_global/key). This message/announcement is only related to F-Secure Password Protection.

Laksh · ‎18-02-2019

Hello Ac1dswa, I would recommend to submit the sample to our labs here to investigate this further.

About Laksh

Monthly Mentions - June 2019

Re: "Soloution" marker missing and aother improvements

Re: "Soloution" marker missing and aother improvements

Monthly Mentions - May 2019

Re: "Soloution" marker missing and aother improvements

Re: Who is currently the Community Manager at F-Secure Support Forum

Re: Maintenance Notice - 11/6/2019

Maintenance Notice - 11/6/2019

Re: "Soloution" marker missing and aother improvements

Re: "Soloution" marker missing and aother improvements

Monthly Mentions - April 2019

Re: this forum is too jumpy on Android!

Re: Hello I cannot create a new post on the community forum

Re: PSB API access to reseller

Monthly Mentions - March 2019

Re: KEY does not accept master password (with scandic chars) anymore (Win 10)

Re: Since 26 hours no more updates

Re: SAFE finder not working well

Re: Since 26 hours no more updates

Re: System configuration changed (when using 2 vpn's)

Re: F-Secure DeepGuard/Ultralight Hoster impacting Robloxplayerbeta.exe

Re: My internet connection is very slow when freedome is working on iPad mini 4

Monthly Mentions - February 2019

Re: Since two days no updates! What's going on there?

Re: F-Secure DeepGuard/Ultralight Hoster impacting Robloxplayerbeta.exe

Re: Getting warning of harmful web site

Re: F-Secure is Blocking our Website

Re: Safe and Google File Stream

Re: F-Secure Key phaseout?

Re: issues with roblox