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Laksh

Dear F-Secure Community Members, How is the month of May going on for you? May has been kind to us, and we hope the same for you too! It also reminds us that we are having another edition of Monthly Mentions - for April 2019. For April 2019, we would like to mention @etomcat and @MJO for having the Most Topics Initiated in our Community. Thanks for bringing in your feedback and asking questions which will also help our fellow members if they happen to see this issue/have this question in the future. Keep that engagement coming! Until next time..

Laksh

Hi preppy-skeptic , Does the post gets published even without you pressing the post button in Safe Browser on Android? Are you seeing this issue with other browsers in Android as well?

Laksh

Hi @Rusli, As @Ukko mentioned, I can see a post by you in the board. Are you still having this issue to post?

Laksh

Hello @HigherLevel , Thanks for reporting the broken link with PSB API quick guide. I have reported it internally to get it corrected.

Laksh · ‎15-04-2019

Dear F-Secure Community Members, Welcoming you all to the March edition of the Monthly Mentions. Please join me in mentioning: @Ukko, @etomcat, @joanne3422 and @Näsäviisas who have Read the most Posts in our Community for March. Thank you for your participation in our Community.

Laksh · ‎11-04-2019

Hello @Ozone, May I know if the current version of your KEY is 4.9.185? If yes, could you please download and install the recent version 4.9.193 of KEY from here? Please try to login again with the Master Password containing those scandic characters.

Laksh · ‎03-04-2019

Hi @MNielsen , Thank you for confirming it is working! Are you mentioning about accepting the solution for this thread? If that's the case, then yes, the original poster or the Community Moderators can only accept it as a solution. If you are asking about adding your signature like that, you can do so via: Click your profile icon on the top > Click 'My Settings' > Under 'Personal' > Under 'Personal Information' > Signature.

Laksh · ‎02-04-2019

Hello kekeyork , Since you mentioned the phone is a Honor Lite8 (Huawei phone), I found a similar article here which explains why F-Secure SAFE goes inactive on Huawei devices. Does the steps mentioned help you with the issue?

Laksh · ‎01-04-2019

Hello Everyone, Due to an internal configuration issue, customers may have not received new Capricorn updates between 29th March 2019 1259hrs UTC and 1st April 2019 0440hrs UTC. Although during this interval, the product reported 'Capricorn 2019-03-29_02' as the latest installed update, customers with Security Cloud enabled (default configuration) continued to receive immediate protection against the latest threats. This issue was resolved when the 'Capricorn 2019-03-31_03' database update was made available at 0440hrs UTC on 1st April 2019.

Laksh · ‎28-03-2019

Hello Jassu, It is recommended not to turn on multiple VPN products at the same time. Please have a look at this KB article for more information. Since you mentioned the error only happens when both the VPN is turned on, it might be due to the reason that both are on at the same time.

Laksh · ‎20-03-2019

Hello Everyone, Since the issue persists, could you please submit a copy of the file Robloxplayerbeta.exe to our labs here for analysis?

Laksh · ‎14-03-2019

Hi @elias1, Just for your information, I have marked the post as not a solution as I see your issue is still not resolved. I also noticed that your post has been escalated to our support team so that they can check further on the issue. One of our agents will get in touch with you for further troubleshooting.

Laksh · ‎13-03-2019

Dear F-Secure Community Members, It's time to present to you all the Monthly Mentions for February 2019. For February 2019, we have our Superusers, @Ukko and @Simon for receiving the most kudos (likes). They are our Superusers who have been helping in our community by answering the queries and sharing their knowledge. Thank you and kudos to you both! If someone has helped you with their post, go ahead and give them a like!

Laksh · ‎11-03-2019

Hello Everyone, The update issue has now been fixed. If you are still seeing this issue, please let us know.

Laksh · ‎11-03-2019

Hi @Joe_McLeod and @crashfive , I checked with our labs and they mentioned that the issue with Roblox has been fixed. Please restart your computer and let us know if you still notice this issue.

Laksh · ‎11-03-2019

Hi Jack, Please submit the URL to our labs for analysis here. Tick the option 'I want to give more details about this sample and to be notified of the analysis results' to get the results of the submission.

Laksh · ‎05-03-2019

Hello Intellego, Please submit the URL to our labs for analysis here. Tick the option 'I want to give more details about this sample and to be notified of the analysis results' to get the results of the submission.

Laksh · ‎26-02-2019

Hello dzeidzei, Similar post regarding this issue is found here as well. A fix for this issue has been released as an automatic channel update under the name F-Secure Ultralight Core 2019-02-19_01.

Laksh · ‎26-02-2019

Hello VR46, There are no changes to F-Secure KEY; it is available for download as usual (https://www.f-secure.com/en/web/home_global/key). This message/announcement is only related to F-Secure Password Protection.

Laksh · ‎18-02-2019

Hello Ac1dswa, I would recommend to submit the sample to our labs here to investigate this further.

Laksh · ‎15-02-2019

Hello Fab1970, May I know which F-Secure product is used for scanning?

Laksh · ‎15-02-2019

Hello F_DU, Sorry for the delay in response. Are you still seeing this connection issue with France server? Our monitoring does not reveal any problems for the France location.

Laksh · ‎15-02-2019

Dear F-Secure Community Members, The year has started with great participation and engagement in the community. Welcome back to our Monthly Mentions for the first month of this year. For January 2019, please join me in mentioning @FormerMember @etomcat @JOnes for Accepting the most solutions in our community. Accepting a solution highlights the solution in the post. It also makes it easier for anyone who is searching for the same issue to see the solution. So, if your issue is solved, please go ahead and mark the answer as a solution. Thank you!

Laksh · ‎11-02-2019

Hello @Lord_Ami! Yes, this is Capricorn. May be this article would also be helpful.

Laksh · ‎07-02-2019

Hello Everyone, Could you please check whether the devices affected have the update setting selected for WiFi networks only? If it is, please try to turn it on for all networks and see if the problem reproduces.

Laksh · ‎07-02-2019

Hello Everyone, May I know if you are connecting from United Arab Emirates? UAE has started to block the VPN connections again. We have a knowledge base article about this here.

Laksh · ‎07-02-2019

Hi Tony, This is the Killswitch in action. You can find more information about this here. If you would want some traffic to bypass Freedome, you will be unable to use the Killswitch.

Laksh · ‎07-02-2019

Hello ARFsecure, We checked with our Freedome team on RAI and Freedome. It is seen that RAI is actively blocking the VPN users and we are unable to do much about it.

Laksh · ‎04-02-2019

Hello hoops, Please have a look at this article for more information.

Laksh · ‎04-02-2019

Hello @SPAZ_JAMMER, Since the issue is persisting even after trying the steps mentioned above, kindly get in touch with our support team here via chat or phone in order to troubleshoot this further. You can also provide the support team with the log file generated as mentioned here.

Community

About Laksh

Monthly Mentions - April 2019

Re: this forum is too jumpy on Android!

Re: Hello I cannot create a new post on the community forum

Re: PSB API access to reseller

Monthly Mentions - March 2019

Re: KEY does not accept master password (with scandic chars) anymore (Win 10)

Re: Since 26 hours no more updates

Re: SAFE finder not working well

Re: Since 26 hours no more updates

Re: System configuration changed (when using 2 vpn's)

Re: F-Secure DeepGuard/Ultralight Hoster impacting Robloxplayerbeta.exe

Re: My internet connection is very slow when freedome is working on iPad mini 4

Monthly Mentions - February 2019

Re: Since two days no updates! What's going on there?

Re: F-Secure DeepGuard/Ultralight Hoster impacting Robloxplayerbeta.exe

Re: Getting warning of harmful web site

Re: F-Secure is Blocking our Website

Re: Safe and Google File Stream

Re: F-Secure Key phaseout?

Re: issues with roblox

Re: File: SppExtComObjHook.dll

Re: FRANCE server very unstable, hard to connect...

Monthly Mentions - January 2019

Re: f-secure engines

Re: Google Play store downloads pending

Re: Why i conect to any server

Re: Unable to log into router or see SONOS system

Re: RAI - watching Italian TV from abroad - iOS

Re: Freedomevpn and Linux

Re: NEWEST VERSION OF FREEDOM WON'T CONNECT- PART 2