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Laksh

Dear F-Secure Community members, It's time for the October edition of our Monthly Mentions. Before we move on with the mentions, thanks to everyone who has been engaging in the posts, giving kudos to helpful replies, marking solutions which has resolved your issues. For October 2018, we would like to mention @mohanad, @Ukko and @Keki for the most number of logins in the community. We fully appreciate the contribution happening in our community. Thank you!

Laksh

Hello GeorgeG, The 1.1.1.1 app is implemented as a pseudo-VPN client; it looks like a VPN client to the Android operating system, but it only forwards DNS requests to 1.1.1.1 without actually doing a VPN or routing other non-DNS traffic to a server like a VPN would. On Android and iOS, you can only have a single VPN active at a time, so that's why the 1.1.1.1 app won't work with an actual VPN client. There are no plans to support 1.1.1.1 service at this time. For maximum privacy, Freedome users use a DNS server which resides on the VPN gateway.

Laksh

Hello Strabaneman, Our monitoring does not reveal any problems for the London location. Are you still seeing this issue? If you are having this issue still, could you try to connect to a different network and check if you can connect to London location?

Laksh

Hello 1sk, I forwarded your post to the SENSE team. There will be news coming about SENSE in a week's time and we will keep you posted about it.

Laksh

Hello RC1, Yes, Client Security for Mac does not detect Windows malware.

Laksh

Hello hyvokar, If you suspect a URL to be a false positive, kindly submit it to our labs for analysis here. They would be able to check the URL and advise further. Please tick the option 'I want to give more details about this sample and to be notified of the analysis results' to get the results of the submission.

Laksh

Hello H4h4gG4, We saw a similar post here about Freedome DNS error with a chinese website. This is a case where China is blocking users with VPN. China prevents access from FREEDOME IP addresses to there even when the user would not be within China. We’ve got a knowledge base article about this here. China has been expanding their VPN blocking considerably in recent times – they’re blocking most of the VPN providers, not just us.

Laksh

Hello NarrSD, This is a case where China is blocking users with VPN. The DNS records for those servers mentioned are in Chinese nameservers (ns1.yundunddos.com) and China prevents access from FREEDOME IP addresses to there even when the user would not be within China. We’ve got a knowledge base article about this here. China has been expanding their VPN blocking considerably in recent times – they’re blocking most of the VPN providers, not just us.

Laksh

Hello salva, May I know which F-Secure product are you referring to here? What is the error message you see when you try to validate the license?

Laksh

Hello JHH, The Community is currently in English, could you please provide the information in English to assit further? This will help the wider audience to understand the post and provide a response for the problem.

Laksh

Hello @Luca_AcquireBPO, Thanks for updating us about the issue and apologies for the delay in responding. Please get in touch with our labs through here so that they can investigate this further. If possible, kindly provide the fsdiag as well to the labs for the investigation.

Laksh

Hello Everyone, Apologies for the delay, but updating this thread with the information: The new SENSE firmware release 1.7.111.43 fixes the issue with the port forwarding seen in the previous firmware version as mentioned in this article.

Laksh

Hello NarrSD, Could you try to turn off Tracking protection in Freedome and retry loading the page to play the video? May be this article can provide more information to you regarding this.

Laksh

Hi Anita, May I know which F-Secure product are you referring to here?

Laksh

Hello pud666, Thanks for the update. Have you tried to change locations and see if this helps? If this still does not help, please proceed to get in touch with our support team via chat or phone to troubleshoot further.

Laksh

Hi pud666, May I know if this is affecting only receiving emails and not sending emails with Freedome on? What is the OS of your device and the version of Freedome installed on your device? Did this issue suddenly occur if Freedome was installed previously? Or is it a fresh install of Freedome?

Laksh

Hello Everyone, The Clear All button is back in SAFE for PC with the recent automatic updates. You will have the setting back if you have the Common Component Framework 3.15.612 installed in your device. You can check them under the settings > Download list and in the About View.

Laksh

The Clear All button is back in SAFE for PC with the recent automatic updates. You will have the setting back if you have the Common Component Framework 3.15.612 installed in your device. You can check them under the settings > Download list and in the About View.

Laksh

Hello Sven-Göran Olson, Please have a look at the list of supported OS for TOTAL here. Yes, in TOTAL, you see how many licenses are available/in use for your TOTAL apps in the My F-Secure portal. Please check this link for more information on how the TOTAL licensing works. If you would like to read further about TOTAL, you can find more KB articles about TOTAL here. To upgrade to TOTAL, since you have a Freedome license already purchased, it would be best if you could get in touch with our support team here (via chat or phone) to check on your current license information so they can advise further.

Laksh

Hi gunnareoak, Have you tried the steps mentioned in the above articles for adding the local Wi-Fi network as a trusted network in your Android devices? Do you still see the error after adding it? Does the mirroring work if Freeodme is off?

Laksh

Hello @Sgos, Did you purchase a Freedome multi device subscription? If yes, there is no portal to manage the subscriptions for Freedome multi device subscription. You can find more information about the Freedome multi device subscription here. Did you register when you clicked the link shared above for SAFE? If yes, I believe the email was sent as you registered for SAFE account.

Laksh

Hello Curt, No, we haven’t participated to ICSA testing or certifications. Instead, F-Secure has actively participated in VB100 and AV-Test testings with several of our anti-virus products, with excellent results.

Laksh

Hello Tamas, Yes, the file size is correct and we tested the download with our support team.

Laksh

Hello gunnareoak, We tested this and NRK TV seems to work well when we connect FREEDOME to our Oslo, Norway location. Could you please try the steps below and let us know if it helps? 1. Is the location services on your device enabled? Please check this article for more information and how to turn it off. 2. Regarding the mirroring issue, it might be that you are unable to connect to your local networked devices with Freedome on. Could you try the steps mentioned in this and this article and see if you are able to mirror after that?

Laksh

Hello pönör, May I know what is the version of Freedome installed on your Mac? Do you observe the same issue when connecting to other networks as well?

Laksh

Hello John088, Thank you for bringing your feedback with us. I have escalated your post internally and we are looking into it at the moment. One of our support team member will be getting back to you to check further on this.

Laksh

Hello YoYo1, Could you please provide the information in English to assit further? This will help the wider audience to understand the post and provide a response for the problem.

Laksh

Hello John088, I would recommend to contact our support team here so that they can look on your license information and advise further.

Laksh

Hello Userinnepal, It would be good to know if it is only iPhone which is affected or Android/Mac/Windows devices are also affected in the same network. However, we have limited possibilities to affect the blocking like in this case - if a network provider chooses to block something, it is their network and we are unable to affect that.

Laksh

Hello Anthony, Please get in touch with our support team here via chat or phone to troubleshoot this further.

Community

About Laksh

Monthly Mentions - October 2018

Re: Compatibility with Cloudflare 1.1.1.1

Re: London VPN not working

Re: Do we get something new before 2019?

Re: Windows malware detection on F-Secure Client Security for Mac

Re: False positive, after false positive...

Re: When Freedom is on, DNS_PROBE_FINISHED_NXDOMAIN happens on many foreign websites, eg. chinese webiste

Re: Freedome blocking DNS for needed subdomains of scmp.com

Re: Mobile iPhone 6

Re: SecureApp für die Banküberweisung wird von F-Secure SAFE blockiert!

Re: F-secure stops using Roblox - "Initialization error 4"

Re: Sense Router firmware updated to v1.7.104.20 - Heads-Up - Port Forwarding config may get deleted

Re: Freedome blocking DNS for needed subdomains of scmp.com

Re: I've 3 licens but I can`t have it doesn't in my third Computer?

Re: Outlook Errors when using freedome

Re: Outlook Errors when using freedome

Re: Is it able to delete all events shown at the Recent Events Window for the user of SAFE ?

Re: Event History - Clear All - Status changed to: Implemented

Re: Units adressed to my Freedom

Re: VPN Freedome with a server in Norway does not work ask predicted by Freedome. Also problems with mirroring/casting

Re: Units adressed to my Freedom

Re: Is F-Secure and Freedome VPN software CURRENTLY ICSA Labs certified?

Re: F-Secure ThreatShield installer file very small?

Re: VPN Freedome with a server in Norway does not work ask predicted by Freedome. Also problems with mirroring/casting

Re: Unable to re-establish VPN connection after coming back from sleep, macOS Mojave

Re: SENSE and TOTAL

Re: F-secure Windows Server 2003 ja 2012 R2

Re: SENSE and TOTAL

Re: F-Secure Freedome with NCell

Re: All Windows 10 apps open and immediately close - F-Secure dll injection fshook64.dll listed as cause in event log