Reinstallation of freedome and number of licenses

I currently have the 3 devices, one year subscription. I have freedome on 3 devices, however on one of the devices (android phone) I reinstalled freedome and got the message that I exceeded the limit. What should I do?

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  • LakshLaksh Posts: 4,442 Community Manager

    Hi Zaid,

     

    May I know how you purchased Freedome for your devices? Could you please post a screenshot of the error message on your android here as well?

     

     

  • ZaidZaid Posts: 5

    Paid through paypal

     

     

    Screenshot_2015-11-02-07-16-12.png

  • tyeatyea Posts: 5
    I have a similar situation. I had 3 devices activated, and one one of those devices today, I unlocked the boot loader to update the system image (nexis 6p). Can't your software detect I'm using the same device with a different from?
  • LakshLaksh Posts: 4,442 Community Manager

    Hi Zaid,

     

    Please send me a private message with your purchase details from Paypal (like invoice number/date of purchase/license code, etc) so that we can assist further on your issue.

     

    How many devices are currently using Freedome?

  • LakshLaksh Posts: 4,442 Community Manager

    Hi tyea,

     

    Sorry to hear about the trouble! Could you please send me a private message with your Freedome code and the error message seen so that I can assist further?

  • tyeatyea Posts: 5
    Fixed by a verification link sent to me. Thanks!
  • ZaidZaid Posts: 5

    A private message was sent a week ago and nothing happened.

  • ZaidZaid Posts: 5

    Still waiting and nothing,,, I'm really dissapointed in the customer service for this app. Had I know I'll run into this kind of treatment when I run into trouble I would've never bought the app.

  • tyeatyea Posts: 5
    I mistakenly stated my status was fixed. I thought my subscription was fixed, but I'm actually on a trial version, with 9 days remaining. Can't F-secure just reset the logins, forcing subscribers to revalidate their devices?
  • McCoyMcCoy Posts: 6

    Hi, same problem here with my single license - bought on 13.08.15 for 12 months:

     

    "You reached the maximum number of installations with this code. 

    Please make a new purchase to extend your Freedome subscription."

     

    The problems exists after the Freedome update, some hours ago this day.

     

    Please help, support needed!

     

    Thank you.

     

     

  • ZaidZaid Posts: 5

    I wouldn't hold my breath if I were you. It will take ages to get someone who will actually try to solve your problem. The whole communication with tech support is like a black hole. I just don't understand how a company so reputed for its technology savviness can overlook such an important issue like this.

  • McCoyMcCoy Posts: 6

    Thanks for your sympathy.

     

    I can't understand why theres no other way to get in contact with their support.

    Depending on how long it takes to fix this - will I get back my down-time?  Smiley Indifferent

     

    Hope to see everything becomes good...

     

     

  • I have an annual subscription for 5 devices with 337 days remaining.  I only have it installed on one device presently and I tried to install on another and it would not accept the code.  Is there a time limit when you have to install or the code no longer will work?  I have 2 to 3 more devices I'd like to install freedome on.

     

    Thanks,

    David

  • McCoyMcCoy Posts: 6

    expired.tiffMore than 24 hours later - there is no communicaton or help from F-Secure.

    What a ridiculous service. I am very disappointed about that. Smiley Sad

  • JackyJacky Posts: 5

    Having a similar issue I believe. How ever i still have active days.

     

    And waiting for support too

     

     

    Edit: This helped me to get a trail version running

     

    Edit Number 2: Inserted my code into the subscription part. And so far all looks fine. (Hopefully it stays for me like that) Man Happy

  • McCoyMcCoy Posts: 6

    Thanks for your support, but it won't help for me.

    After re-installing there appears a update-window (see attached).

    The elevation is obligative - so there is no way for me at the moment.

    My code does not work with redeem.

     

    Any other ideas?

     

    Meanwhile, is there a responsible person awake???

    Meanwhile, is there a responsible person awake???

    Meanwhile, is there a responsible person awake???

    Meanwhile, is there a responsible person awake???

    Meanwhile, is there a responsible person awake???

     

    elevaton.jpg

  • roggerogge Posts: 2

    Hi Laksh

     

    I've got exactly the same problem!

    What do you need from me to resolve this?

    Please help me soon!

     

    rogge

  • McCoyMcCoy Posts: 6

    Hello Laksh,

    please take a look at my problem, too.
    I sent you a PM.

    Thank you

  • tyeatyea Posts: 5
    I went to the F-secure website and bought the annual 3 device freedom VPN service for $49.99 via PayPal in mid October. My bill statement was for cleverbridge Inc. I'm using the trial version now.
  • LakshLaksh Posts: 4,442 Community Manager

    Hi @McCoy,

     

    I have sent you a PM about this issue. Kindly have a look and if you still have any issues, please let me know.

     

    Hi @DavidM,

     

    May I know what is the error message you get when you use the code? Where did you purchase the code from? Could you send me your purchase details?

  • LakshLaksh Posts: 4,442 Community Manager

    Hi @Jacky,

     

    Thanks for your update on the issue. Good to hear the subscription worked fine. Please do post here if you still have any issues.

     

    Hi @rogge,

     

    May I know from where you purchased Freedome? Please do message me your license purchase details as a PM. Are you having the same error message? Could you post the error message in your reply? How many licenses are currently being used and in how many of your devices?

  • McCoyMcCoy Posts: 6

    @Laksh: Many Thanks for the new code. Smiley Happy

  • Hi Laksh,

    Please see the attached with screen shots.  The first image is the 1 and only device (laptop) that I have Freedome installed.

     

    The image below that is the initial voucher that I received.

     

    The image at the bottom is the error I get when I've tried to install on another device.

     

    Thanks,

    DavidM.

     

    EDIT: Removed License information

  • LakshLaksh Posts: 4,442 Community Manager

    Hi DavidM,

     

    May I know if how you got these codes for Freedome? Did you purchase SAFE or is it s trial version of SAFE through which you got the Freedome codes?

     

    If you have purchased SAFE and got the Freedome codes, the code for the Freedome campaign cannot be re-used anymore as the campaign has ended. The Freedome campaign (via Safe) was a limited offer which ended by September 30th, 2015.

  • JackyJacky Posts: 5

    After making a clone of my hard drive then logging into the clone to see if it was a functional, I booted back into my original drive. From there on my subscription was gone. 

     

    I tried a complete reinstall and now get a notification i'm at my max number of devices.

     

     

  • LakshLaksh Posts: 4,442 Community Manager

    Hi @Jacky,

     

    May I know how many devices are currently using your subscription for Freedome? Please post the screenshot of your error message as well.

     

    Is it a multi license or a single license code?

  • JackyJacky Posts: 5

    Hi Laksh,

     

    I bought a multi license code (3 devices) and i have currently 2 devices that have freedome operational (phone and tablet). 

     

    This is the error message:

    Screen Shot 2015-11-20 at 17.02.57.png

     

     

  • LakshLaksh Posts: 4,442 Community Manager

    Hi Jacky,

     

    Kindly send me a PM of your Freedome code you purchased along with the details of the device in which you are trying to install Freedome (due to which you are getting this error message).

  • JackyJacky Posts: 5

    Bump***  

     

    Was in the middle of Private Messaging Laksh but he didnt respond since Wensday.

     

     

This discussion has been closed.