Reinstallation of freedome and number of licenses

Zaid

I currently have the 3 devices, one year subscription. I have freedome on 3 devices, however on one of the devices (android phone) I reinstalled freedome and got the message that I exceeded the limit. What should I do?

[Deleted User]

Hi Zaid,

 

May I know how you purchased Freedome for your devices? Could you please post a screenshot of the error message on your android here as well?

 

 

Zaid

Paid through paypal

 

 

tyea

I have a similar situation. I had 3 devices activated, and one one of those devices today, I unlocked the boot loader to update the system image (nexis 6p). Can't your software detect I'm using the same device with a different from?

[Deleted User]

Hi Zaid,

 

Please send me a private message with your purchase details from Paypal (like invoice number/date of purchase/license code, etc) so that we can assist further on your issue.

 

How many devices are currently using Freedome?

[Deleted User]

Hi tyea,

 

Sorry to hear about the trouble! Could you please send me a private message with your Freedome code and the error message seen so that I can assist further?

tyea

Fixed by a verification link sent to me. Thanks!

Zaid

A private message was sent a week ago and nothing happened.

Zaid

Still waiting and nothing,,, I'm really dissapointed in the customer service for this app. Had I know I'll run into this kind of treatment when I run into trouble I would've never bought the app.

tyea

I mistakenly stated my status was fixed. I thought my subscription was fixed, but I'm actually on a trial version, with 9 days remaining. Can't F-secure just reset the logins, forcing subscribers to revalidate their devices?

McCoy

Hi, same problem here with my single license - bought on 13.08.15 for 12 months:

 

"You reached the maximum number of installations with this code. 

Please make a new purchase to extend your Freedome subscription."

 

The problems exists after the Freedome update, some hours ago this day.

 

Please help, support needed!

 

Thank you.

 

 

Zaid

I wouldn't hold my breath if I were you. It will take ages to get someone who will actually try to solve your problem. The whole communication with tech support is like a black hole. I just don't understand how a company so reputed for its technology savviness can overlook such an important issue like this.

McCoy

Thanks for your sympathy.

 

I can't understand why theres no other way to get in contact with their support.

Depending on how long it takes to fix this - will I get back my down-time?  

 

Hope to see everything becomes good...

 

 

DavidM

I have an annual subscription for 5 devices with 337 days remaining.  I only have it installed on one device presently and I tried to install on another and it would not accept the code.  Is there a time limit when you have to install or the code no longer will work?  I have 2 to 3 more devices I'd like to install freedome on.

 

Thanks,

David

McCoy

More than 24 hours later - there is no communicaton or help from F-Secure.

What a ridiculous service. I am very disappointed about that.

Jacky

Having a similar issue I believe. How ever i still have active days.

 

And waiting for support too

 

 

Edit: This helped me to get a trail version running

 

Edit Number 2: Inserted my code into the subscription part. And so far all looks fine. (Hopefully it stays for me like that) 

McCoy

Thanks for your support, but it won't help for me.

After re-installing there appears a update-window (see attached).

The elevation is obligative - so there is no way for me at the moment.

My code does not work with redeem.

 

Any other ideas?

 

Meanwhile, is there a responsible person awake???

Meanwhile, is there a responsible person awake???

Meanwhile, is there a responsible person awake???

Meanwhile, is there a responsible person awake???

Meanwhile, is there a responsible person awake???

 

[Deleted User]

Hi @Zaid,

 

I have message you via PM regarding your issue. Sorry for the delay!

 

Hi @tyea,

 

Are you using a trial version of Freedome on your 3 devices? What is the error message seen on your device now? If you are not using a trial version, where did you purchase your Freedome code from?

rogge

Hi Laksh

 

I've got exactly the same problem!

What do you need from me to resolve this?

Please help me soon!

 

rogge

McCoy

Hello Laksh,

please take a look at my problem, too.
I sent you a PM.

Thank you

tyea

I went to the F-secure website and bought the annual 3 device freedom VPN service for $49.99 via PayPal in mid October. My bill statement was for cleverbridge Inc. I'm using the trial version now.

[Deleted User]

Hi @McCoy,

 

I have sent you a PM about this issue. Kindly have a look and if you still have any issues, please let me know.

 

Hi @DavidM,

 

May I know what is the error message you get when you use the code? Where did you purchase the code from? Could you send me your purchase details?

[Deleted User]

Hi @Jacky,

 

Thanks for your update on the issue. Good to hear the subscription worked fine. Please do post here if you still have any issues.

 

Hi @rogge,

 

May I know from where you purchased Freedome? Please do message me your license purchase details as a PM. Are you having the same error message? Could you post the error message in your reply? How many licenses are currently being used and in how many of your devices?

McCoy

@Laksh: Many Thanks for the new code.

DavidM

Hi Laksh,

Please see the attached with screen shots.  The first image is the 1 and only device (laptop) that I have Freedome installed.

 

The image below that is the initial voucher that I received.

 

The image at the bottom is the error I get when I've tried to install on another device.

 

Thanks,

DavidM.

 

EDIT: Removed License information

[Deleted User]

Hi DavidM,

 

May I know if how you got these codes for Freedome? Did you purchase SAFE or is it s trial version of SAFE through which you got the Freedome codes?

 

If you have purchased SAFE and got the Freedome codes, the code for the Freedome campaign cannot be re-used anymore as the campaign has ended. The Freedome campaign (via Safe) was a limited offer which ended by September 30th, 2015.

Jacky

After making a clone of my hard drive then logging into the clone to see if it was a functional, I booted back into my original drive. From there on my subscription was gone. 

 

I tried a complete reinstall and now get a notification i'm at my max number of devices.

 

 

[Deleted User]

Hi @Jacky,

 

May I know how many devices are currently using your subscription for Freedome? Please post the screenshot of your error message as well.

 

Is it a multi license or a single license code?

Jacky

Hi Laksh,

 

I bought a multi license code (3 devices) and i have currently 2 devices that have freedome operational (phone and tablet). 

 

This is the error message:

 

 

[Deleted User]

Hi Jacky,

 

Kindly send me a PM of your Freedome code you purchased along with the details of the device in which you are trying to install Freedome (due to which you are getting this error message).

Jacky

Bump***  

 

Was in the middle of Private Messaging Laksh but he didnt respond since Wensday.