Scan Button in Context Menu after upgrade to W10 missing

Burkhard
Burkhard Posts: 2 New Member
edited October 8 in F-Secure SAFE

Upgrade from Windows 8.1 to Windows 19

f-secure safe

Windows 8.1 was supporting Virus scan on a File from the context Menu.

After upgrading in place to windows 10 in the context menu the f-secure scan button is not available.

What was happened?

Thanks

Accepted Answer

  • Firmy
    Firmy Posts: 293 Moderator
    Answer ✓

    Hi @Burkhard

    Welcome to the F-Secure Community page. Thank you for your post.

    I believe your post is the same as this Cannot scan USB — F-Secure Community Feel free to check this post for more information.

    Kindly let me know if you require further assistance.

    Thank you and stay safe.

    JaimsAmirul

Answers

  • Burkhard
    Burkhard Posts: 2 New Member

    Hy Firmy,

    thanks for your help


    Sorry,

    File System is NTFS and there is no Button to click in the context menue for f-secure scanning.

    Burkhard

  • Ukko
    Ukko Posts: 3,351 Superuser

    Hello,

    Sorry for my reply. I am sure that something like that was discussed before (with a right solution) ... however, cannot find right search query for getting it (for now).

    The very easiest way to check or troubleshoot situation is F-Secure SAFE reinstallation. Maybe some re-registration or something is required for a proper Virus Scan entry in Context menu.

    If your experience is about Windows 10 (not Windows 11) - such option should be there as usual. At least, valid for my installations.

    Or maybe Windows 10 with some requirements about updates or hotfixes to currently installed build.

    // some other topic with related references:

    If assistance with F-Secure SAFE reinstallation is required - you could back with a reply.

    In general, I could suggest uninstalling it by common way (system Control panel), then maybe to perform clean up (by F-Secure Uninstallation Tool: Support tools | F-Secure), then install it back as a clean installation. With system restarts in between.

    Thanks!

    FirmyJaims
Pricing & Product Info