Cannot scan USB

System
System Posts: 63 Explorer
This discussion was created from comments split from: Help.

Accepted Answer

  • Ville
    Ville Posts: 573 F-Secure Employee
    Answer ✓

    There is a bug where some USB devices that do not use standard filesystem have the option to scan them in right-click context menu. When trying to use this option you get an error and scan does not start. This is fixed in (soon to come) 18.5 release where the option is no longer there.

    Ville

    F-Secure R&D, Desktop products

    FirmyJaimsUkko

Answers

  • User_95863
    User_95863 Posts: 2 Observer

    Salve

    non riesce da giorni l'analisi delle chiavette usb, quando le introduco sulle porte, ho provato a disattivare DEFENDER ma senza risultati.

    Anche l'analisi dei file o unità del PC da lo stesso risultato:

    ERRORE NON SPECIFICATO!

    Qualche idea su dove cercare il problema?

    Saluti Corrado

  • Firmy
    Firmy Posts: 290 Moderator

    Hi @User_95863

    Welcome to the Community page. Thank you for your post.

    We only have English and Finnish language support on our Community page.

    However, regarding your issue, may I confirm with you that you do not have an option to "Scan for viruses" after plugging in your USB stick when right-clicking?

    If yes, kindly go to this link to uninstall by using the Uninstallation tool and reinstall SAFE again https://community.f-secure.com/safe-en/kb/articles/6284-how-to-reinstall-f-secure-safe-for-windows

    If not, kindly provide us with more details of the issue. You may also attach a screenshot to this post.

    Looking forward to hearing from you.

    Thank you and stay safe.

    Jaims
  • User_95863
    User_95863 Posts: 2 Observer
    edited September 29

    Hi

    Incompatibility problem solved.

    F-Secure SAFE Version 18.4 (4.90.1143) It is not compatible with: Windows 11 Pro edition Version 21H2 (Build: 22000.1042)

    The resolution was set in Windows "Troubleshooting", compatibility on Windows 8.

    Greetings Corrado

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