F Secure turns off

billkilv

F Secure starts at boot-up as I can see the Icon. But it turns off again and I can't restart it at all.

Ukko

Hello,

 

Sounds as something prevent proper work of F-Secure (as another software); Or/and F-Secure with some crashes for their processes.

 

But does your experience about stable F-Secure solution? Or about beta/technology-preview FS Protection?

 

And does you mean by "turns off" that tray-picture start be not visible too?

 

Thanks!

billkilv

Hi

 

It is completely turned off and won't start from clicking the Icon.

 

Banking protection does not start when I go the that website as it normally does either

Ukko

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@billkilv wrote:

Hi

It is completely turned off and won't start from clicking the Icon.

Banking protection does not start when I go the that website as it normally does either

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I able to think that possible to perform steps like:

 

--> Do create fsdiag:

https://community.f-secure.com/t5/Common-topics/How-do-I-create-an-FSDIAG-file/ta-p/18190

Then transfer it to F-Secure Support Channels (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

If your experience about stable solution.

 

If your experience about FS Protection (technology preview/beta) -> to create report under beta.f-secure.com with description/fsdiag.

 

--> Re-check that any other security solutions is not installed (or potential other applications which able to break F-Secure);

And reinstall F-Secure (uninstall by Common steps; then maybe possible to use F-Secure Uninstallation Tool; then do clean installation).

 

Sounds as broken installation (or if important services/processes of F-Secure with troubles about launch). But good to know some more information (like system OS, does it happened after some date and so).

 

Thanks!

 

 

billkilv

Thanks, I will try a re-install

 

It happened today for the first time

Ukko

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@billkilv wrote:

Thanks, I will try a re-install

 

It happened today for the first time

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Good if you will back with reply about result!

billkilv

I re-booted for a third time this evening and it took on some updates and is now working OK.

 

Thanks

Ukko

So.. maybe it was update from TP to TP (if we talk about FS Protection).

OR stable F-Secure installation receive some updates with requirements for restart services. Good that you got work-status for system and F-Secure.

 

Good that time do fix it.