cancel
Showing results for 
Search instead for 
Did you mean: 

How do I create an FSDIAG file?

If you have technical problems with your security product, our customer support may ask you to create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer.

You can create the file by using the Support Tool program. The program gathers information about your system and its configuration. The information includes product details, operating system logs and system settings. Part of the information may be confidential. The gathered information is saved in a file which is saved locally on your computer desktop. Gathering information may take several minutes.

In Windows

Note: Support Tool requires you to be logged in as an administrator.

  1. Click Start.
  2. Select All Programs > (your F-Secure product) > Support Tool.

    The Support Tool window is displayed.

  3. Click OK.

    The tool starts gathering information. It creates the output file on your desktop. The name of the archive file is fsdiag.zip (or fsdiag.tar.gz). Note that the size of the file is usually less than 10 MB but, with corporate users, the file size may be as large as 100 MB.

  4. Once you have been contacted by our customer support via email, attach the FSDIAG file to your email response.

    Our email message contains the ticket ID of your support request. Please save the ticket ID as you may need it later for reference.

In Mac

  1. Click the Finder icon in the Dock.
  2. Click Applications.
  3. Double-click F-Secure.
  4. Double-click Support Tool.
  5. Click OK.

    The tool starts gathering information. It creates the output file on your desktop. The name of the archive file is fsdiag.zip (or fsdiag.tar.gz). Note that the size of the file is usually less than 10 MB but, with corporate users, the file size may be as large as 100 MB.

  6. Once you have been contacted by our customer support via email, attach the FSDIAG file to your email response.

    Our email message contains the ticket ID of your support request. Please save the ticket ID as you may need it later for reference.

Version history
Revision #:
25 of 25
Last update:
‎20-03-2017 01:10 PM
Updated by:
 
Labels (1)