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How do I know which email address is the correct login to My F-Secure user account?
Issue: * I don't remember what email I have used to login to My F-Secure account * I have multiple e-mails and unsure which email to login with to My F-Secure Resolution: If you are unsure which email address you have used for your My F-Secure login, you can try to reset your password via the Forgot your password? link…
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I bought the wrong number of [NEW] F-secure Internet Security/Total licenses
Issue: I purchased [NEW] F-Secure Internet Security/Total, but later realised that I bought the wrong quantity of licenses. Resolution: Fewer licenses than needed: If you bought fewer licenses than you needed, you can always buy more. The price for buying more licenses is not greater than what you would have paid for that…
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Is it possible to renew a F-Secure SAFE/TOTAL subscription in advance?
Issue: Is it possible to renew a F-Secure SAFE/TOTAL subscription in advance? Resolution: If the subscription is made through the F-Secure online store, you're not able to make a new purchase before there is less than 30 days left of the previous subscription. It is possible to renew the subscription before expiration, by…
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How should F-Secure customers with a Suomi24.fi email address prepare for the Suomi24 platform change
Issue: On 10.1.2020 the Finnish email service Suomi24.fi will be moved to a new platform, and will become a paid service after three months. What should F-Secure users who do not wish to continue with Suomi24.fi do? Resolution: If you have a suomi24.fi-email address that you are using for your My F-Secure account, and you…
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When adding a code to My F-Secure account, getting an error: ''Could not find any coupon for this code'
Issue: * When adding a subscription code to My F-Secure account, getting an error: ''Could not find any coupon for this code'' * Getting error when trying to add 20-digit code, that is in form xxxx-xxxx-xxxx-xxxx-xxxx Resolution: If the code that you're trying to activate is in the format of XXXX-XXXX-XXXX-XXXX-XXXX, and…
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How can I reset a forgotten My F-Secure password?
Issue: How can I reset a forgotten My F-Secure password? Resolution: In order to reset your My F-Secure password, do the following: * Open the My F-Secure login page. * Note: If your browser remembers your password and takes you to your My F-Secure account automatically, log out of My F-Secure and repeat step 1. *…
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I have made a double purchase for an F-Secure product, can I get a refund for one?
Issue: I have made two separate orders for the same F-Secure product that are paid. I need only one, can I get the other canceled and refunded? Resolution: Please contact F-Secure Customer support and provide them with the reference numbers for your purchases, or your email address. We can give a full refund if it's fewer…
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How to change My F-Secure accounts sub-user to the main user?
Issue: Can I change the sub user on My F-Secure account into a main user? Resolution: For a sub-user on My F-Secure account to become main-user, you need to first remove the sub-user from the account to release the email address. * Log in to My F-Secure. * On the My F-Secure page, click on a sub-user that you want to…
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Why are there double blue arrows on my F-Secure icon on Windows?
Issue: I have an F-secure product on my Windows but there are two blue arrows on the file / folder. Why? Resolution: This mean that Windows has compressed that folder. This is not something unique to F-Secure nor does F-Secure do this. If you would like to know more, please contact Microsoft. Here is a discussion thread…
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Why have I received an email stating that my subscription has been cancelled? I have an active F-secure SAFE/TOTAL order.
Issue: I have received an email where it says that my subscription is cancelled. I didn't want to cancel it nor did I contact somewhere to get it cancelled. Resolution: Most likely, if you had automatic renewal for your My F-Secure subscription you have pressed the button "Cancel subscription" in My F-Secure. This will…
