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When adding a code to My F-Secure account, getting an error: ''Could not find any coupon for this code' - F-Secure Community
<main> <article class="userContent"> <h3 data-version="10" data-article="000003778" data-id="issue">Issue:</h3> <p></p><ul><li>When adding a subscription code to My F-Secure account, getting an error: ''Could not find any coupon for this code''</li><li>Getting error when trying to add 20-digit code, that is in form xxxx-xxxx-xxxx-xxxx-xxxx</li></ul><h3 data-id="resolution">Resolution:</h3> <p></p><p>If the code that you're trying to activate is in the format of XXXX-XXXX-XXXX-XXXX-XXXX, and contains a combination of both letters and numbers, then the code is for<strong> [OLD] </strong><b><strong>F</strong>-Secure Internet Security</b>. You cannot renew your F-Secure account with an [OLD] F-Secure Internet Security code. An F-Secure Internet Security, TOTAL, Freedome VPN and ID Protection code is in the format XXXXX-XXXXX-XXXXX-XXXXX and it includes only letters.<br><br>To activate [OLD] F-Secure Internet Security, download and install the product via the following link: <a rel="nofollow" href="https://download.sp.f-secure.com/SE/Retail/installer/F-SecureNetworkInstaller-IS.exe">https://download.sp.f-secure.com/SE/Retail/installer/F-SecureNetworkInstaller-IS.exe</a><br><br>If the code is for F-Secure Internet Security, TOTAL, Freedome VPN or ID Protection and still cannot activate it, please contact <a rel="nofollow" href="https://www.f-secure.com/en/support">F-Secure support</a> and we can check this for you.</p> <p>Article no: 000003778</p> </article> </main>