Apple iOS may leak traffic outside the VPN tunnel
Apple iOS may leak traffic outside the VPN tunnel iPhones and iPads running on the iOS operating system (including the newest version 13.4) have a vulnerability which allows data to bypass the VPN. In short, when forming a VPN connection with FREEDOME VPN or any other similar VPN product, iOS does not terminate the…
When turning F-Secure FREEDOME connection protection ON, Kaspersky End-point security shows error "The certificate chain is not complete."
Issue: * When turning F-Secure FREEDOME connection protection ON, Kaspersky End-Point Security software shows error notification: "The certificate chain is not complete." * Clicking "Allow" from the Kaspersky pop-up notification and then trying to turn FREEDOME causes error: "whoops something went wrong" Resolution: This…
F-Secure FREEDOME VPN code validation status stuck on Mac computer
Issue: I am trying to activate my F-Secure FREEDOME VPN code in my Mac computer, but the validation status is stuck Resolution: This is expected if you have an older version of macOS in your computer. The supported platforms for FREEDOME are Mac OS X 10.13 or later. Proceed to check if your macOS can be updated. Article…
I lost or forgot my F-Secure FREEDOME subscription code
Issue: I have lost or forgotten my F-Secure FREEDOME VPN subscription code. How to find it? Resolution: If you have lost or forgotten your F-Secure FREEDOME VPN subscription code: * If you bought the F-Secure FREEDOME VPN product from F-Secure eStore, contact F-Secure support. To speed up the recovery of the subscription…
F-Secure FREEDOME asks for renewal when license is still valid, re-entering the current license key gives the following error: "This key has already been used on this device"
Issue: F-Secure FREEDOME asks for renewal even though license is still valid, re-entering the current license key gives the following error: This key has already been used on this device. Resolution: F-Secure FREEDOME may be malfunctioning. For Mac If you get this error on your Mac OS computer, the removal of the keychain…
How to check Freedome key on your device
Issue: How do I see which F-Secure FREEDOME code is active on my device? Resolution: To verify your F-Secure FREEDOME code/key on any device, simply follow the below steps: * Open F-Secure FREEDOME. * Click on Subscription.* Show Freedome Account ID (for iPhone) * Show subscription code (for Android) * Show my current…
How do I purchase Freedome VPN?
Issue: How to purchase Freedome VPN. Resolution: You can purchase your F-Secure Freedome VPN license code via the link below. https://www.f-secure.com/en/home/products/freedome Article no: 000002800
How can I make F-Secure FREEDOME VPN start automatically?
Issue: Where do I make changes so that F-Secure FREEDOME VPN starts automatically? Resolution: 1. Open F-Secure FREEDOME VPN 2. Go to Settings 3. Tick the box for Freedome starts automatically when you restart your computer * If you also want F-Secure FREEDOME VPN to auto-connect, please tick the option "Freedome turns on…
How to transfer an F-Secure Freedome license from my old computer to my new one?
Issue: How to transfer an F-Secure Freedome license from my old computer to my new one? Resolution: Part A: Release License * Log in to My F-Secure * On the My F-Secure page, click on Manage Freedome and then choose the device that you want to release a license from * Click Release license (This frees up a license that you…
How to generate diagnostic logs (FSDIAG) from the F-Secure FREEDOME VPN user interface
Issue: How to generate diagnostic logs (FSDIAG) from the F-Secure FREEDOME VPN user interface Resolution: For iOS and Android * Open F-Secure FREEDOME VPN * Tap the menu button * Tap on About * Tap 7 times on version number * Tap Send log file * This will open your email account. Rename the email title to your (case…