I received 1 month instead of 3 months for free from Virgin Media
Issue: As a Virgin Media customer I did not receive the 3 months free license offer. Resolution: The 3 months 5 devices free offer is for Virgin Media customer and it only applies in the following situation: 1. It is a one-off for new Virgin Media customers. 2. Customer has never registered or used the 3 months before. 3.…
Am I protected against Maze, a new ransomware spreading with a hoax Coronavirus document?
Issue: The security company CSIS has informed us that there is a brand new ransomware out now in the 'Maze' family, which takes advantage of the Corona virus fear, and the hackers are approaching users through emails with a new cure for COVID-19. If the document is opened and a macro is allowed / executed, a powershell…
How can I change my F-Secure SAFE trial to F-Secure TOTAL trial or vice versa?
Issue: How can I change my F-Secure SAFE trial to F-Secure TOTAL trial or TOTAL trial to SAFE trial? Resolution: You can upgrade to F-Secure TOTAL trial or downgrade to SAFE trial by contacting F-Secure support on our Contact Support page. Article no: 000017347
How to install F-Secure TOTAL on Mac?
Issue: How to install F-Secure TOTAL on Mac/MacOS? Resolution: How to install F-Secure TOTAL on Mac? 1. F-Secure SAFE Installation from My F-Secure -account * Log in to My F-Secure with your account username and password. * In My F-Secure, select TOTAL apps in the top bar. * On the My F-Secure dashboard, select SAFE. *…
How to uninstall F-Secure programs from my Windows computer?
Issue: How do I uninstall F-Secure programs? Resolution: Windows 7 * Click Windows icon * Click Control Panel * Under Programs, click Uninstall a Program * Look for intended F-Secure program * Click once on the F-Secure program * Click Uninstall * Follow on-screen instructions to finish uninstallation Windows 8, Windows…
Cannot activate order for F-Secure TOTAL / Freedome VPN / ID PROTECTION
Issue: I purchased F-Secure TOTAL/ Freedome VPN /ID PROTECTION but cannot activate the subscription. I received an e-mail with a link to confirm my account, but when I click on the link to confirm my account, I only get the message that my account is confirmed. Yet I cannot log in to my My F-Secure account to activate my…
I could not activate the new Osuuspankki (OP) F-Secure Total offer, what should I do?
Issue: OP has a good offer for F-Secure Total, but when I follow the instructions given I still don't get the offer to my account. I get error email in use. Resolution: Please contact customer support, most likely there is a need to delete your previous account to activate this new offer. Note that if you have operator…
I purchased F-Secure TOTAL but why only F-Secure SAFE is installed on my devices?
Issue: Why only F-Secure SAFE is installed on my devices when I purchased F-Secure TOTAL? Resolution: F-Secure TOTAL is a combination product of F-Secure SAFE, FREEDOME, KEY and SENSE are bundled together. All these F-Secure (SAFE, FREEDOME and KEY) products need to be installed separately into your devices. If you had an…
F-Secure FREEDOME installed from a F-Secure TOTAL trial account shows expired status immediately after activation
Issue: When trying to activate F-Secure FREEDOME with an F-Secure TOTAL Trial account, FREEDOME stays on expired no matter what. Uninstalling and re-installing the application does not help, and the activation is made from the account with the TOTAL trial that is still valid. Resolution: You can proceed to contact F-Secure…
I want to use Osuuspankki's offer promising 6 months free F-Secure TOTAL, but I already have a valid My F-Secure account with subscription time remaining
Issue: I heard of the Osuuspankki offer of 6 months free F-Secure TOTAL. I already have a My F-Secure account with a valid purchase, can you add the time there? Resolution: We cannot combine Osuuspankki's 6 months offer to any valid My F-Secure account. It is stated on the page of the offer that if you already have a My…