365 days promotion code changed to only 7 days left

Aspirant

Re: 365 days promotion code changed to only 7 days left

Unfortunately it looks like that is the case... nobody from F-Secure is trying to response on this problem. :/
Novice

Re: 365 days promotion code changed to only 7 days left

I got exactly same problem

Highlighted
Community Manager

Re: 365 days promotion code changed to only 7 days left

Hello Everyone,

 

We are now in the process of expiring the Freedome subscription codes that are linked to trial F-Secure SAFE licenses, as the free 1-year Freedome subscription was only for customers who purchased F-Secure SAFE from the campaign. These Freedome subscriptions will be expired over the next few weeks.

 

When we expire these Freedome subscriptions, your Freedome subscription will expire 7 days after this. If multiple Freedome subscription codes have been used on the same device, your installation will expire one week after we expire the subscription.

 

Multi-platform Freedome subscriptions are available from our web pages at https://freedome.f-secure.com/. Single platform subscriptions can be purchased for Apple iPad and iPhones from the Apple App Store and for Android devices from the Google Play Store.

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Aspirant

Re: 365 days promotion code changed to only 7 days left

I don't know what are you talking about Laksh... my Freedom code wasn't linked to anything. So this is plain bull**bleep**. Are you going to give it back to us, or what?
Community Manager

Re: 365 days promotion code changed to only 7 days left

Hi @drvofix,

 

May I know how you got your Freedome code?  Was it purchased from F-Secure directly?

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Aspirant

Re: 365 days promotion code changed to only 7 days left

Well, that's is pretty terrible. Being promised a 1-year sub and then having it cancelled 3 months in is not a way to attract customers.
Aspirant

Re: 365 days promotion code changed to only 7 days left

Hi @Laksh,

Aliens gave it to me. Smiley Very Happy
It wasn't purchased, it was a promo campaign code 1 year free subscription only for Freedome F-Secure.
The link from some (I can't remember now, it was more from 3 months ago) GiveAway page to your site, and yes, I got it from you. I can send you the voucher code on PM so you can see it.

You should be straight and tell people, OK we'll give you 3 months free and that's it... no problems. But F-Secure promised 1 year free subscription, and now you changed your mind and shorten it to 3 months. It's not very great strategy.

Anyway, I'm not gonna beg you here for giving back what you promised (by the way, I'm not the only one)... it's just one big minus for your company. If you want to be serious company, then act like one and be careful what are you promising to the customers.

Regarding your Fredomee VPN... it was totally OK, stable connection, good speed... hope you're going to grow into serious and reliable company.

Good luck, and have fun making your wallets fatter. :)

Scholar

Re: 365 days promotion code changed to only 7 days left

Hello,

 

I have the same problem here.

I got three coupons from this link here, for family and me : https://mysafe.f-secure.com/portal/coupon/share/freedome (which is not valid anymore).

Nothing stated that it was linked to any additionnal subscription - and it's certainly not the right way to revoke what you promised after only three months.

It is very bad publicity for your company : I was really satisfied so far by this trial and was planning on buying your VPN service afterwards, but this decision is really disappointing.

I hope you choose to tackle this in a smarter way.

Novice

Re: 365 days promotion code changed to only 7 days left

Oh my [*].  What extraordinary behaviour, handled extraordinarily  Robot Embarassed

 

I... I'm not really sure what else to say, perhaps because right now I can't think of anything much beyond: what an incredible HN post this shall be, Front Page of the Internet maybe?  I fully screen doxxed signup Cat Tongue

 

Confirming my 1 year subscription has been quietly "expired".  My iOS app has also now begun serving pop-up ads for other software.

 

The irony embedded is pure gold

 

 

 

 

@Laksh wrote:

Hi @drvofix,

May I know how you got your Freedome code?  Was it purchased from F-Secure directly?


@Laksh wrote:

Hi @drvofix,

May I know how you got your Freedome code?  Was it purchased from F-Secure directly?

@Laksh wrote:
Hello Everyone,

We are now in the process of expiring the Freedome subscription codes that are linked to trial F-Secure SAFE licenses, as the free 1-year Freedome subscription was only for customers who purchased F-Secure SAFE from the campaign. These Freedome subscriptions will be expired over the next few weeks.

When we expire these Freedome subscriptions, your Freedome subscription will expire 7 days after this. If multiple Freedome subscription codes have been used on the same device, your installation will expire one week after we expire the subscription.

Multi-platform Freedome subscriptions are available from our web pages at https://freedome.f-secure.com/. Single platform subscriptions can be purchased for Apple iPad and iPhones from the Apple App Store and for Android devices from the Google Play Store.

 

Novice

Re: 365 days promotion code changed to only 7 days left

Same here. I got the same promotion for 365 but now it shows it's expiring in 8 days.

Regards,
Ramil