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New F-Secure blocking "good" websites

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Aspirant

New F-Secure blocking "good" websites

since the pop-up update for adding "Family Rules"  happened on 10 July - which I declined -  F-secure is blocking known good sites, such as shopping/retail sites and preventing others from loading correctly (looks like plain text) amazon.co.uk was one !!  Merely accepting them  although adding them to the "ok list" isnt working in real time.

 

This is happening on the two machines I have f-scure installed on.

 

 

37 REPLIES 37
Superuser

Re: New F-Secure blocking "good" websites

Hello,

 

Sorry for my ask.

 

---- Do you able to provide certain URL-example (which blocked)? And do you mean that websites are blocked as harmful-rated page?

 

Or pages blocked as "Restricted"-content with certain "category" (for example, your noted "shopping/retail sites"); And "amazon.co.uk" was this certain example?

 

With second meanings -> maybe you have to login under My F-Secure Account portal. And re-check if there indeed "Family Rules/Parental Control/ Content blocker" disabled and "not in use" with certain categories. At least, you able to "choose" your own circle and check there tab "Content Blocker" (or so); Maybe it "Turned ON" and with certain restricted categories;

 

Also this knowledgebase article can be useful with some meanings: https://community.f-secure.com/t5/F-Secure-SAFE/How-can-I-block-web-pages-by/ta-p/95450 (it about "set up", but "to disable" with related meanings);

 

---- Also - about "allow website" (and if it not work) - maybe good to investigate it by creating fsdiag:

https://community.f-secure.com/t5/Common-topics/How-do-I-create-an-FSDIAG-file/ta-p/18190

When "allow website" (or button) do not work;

And contact Support then;

Or maybe there another meanings - does it always not "allowed" page?! With any of tries?

 

Sorry for my reply.

 

Thanks!

Aspirant

Re: New F-Secure blocking "good" websites

Hi -  thanks for the response

 

OK   some of the websites affected are -  amazon.co.uk,   simply be,  la redoute and fashion world

 

They're "blocked" and instigate the pop-up window stating the reasoning behind the block -  something about it being a retail site. (this is not something I had filtered prior to the "new version")

 Adding these sites to the "permitted sites" list merely cause the site to be loaded in what looks like "plain text"  with no page rendering - making it completely unusable. 

 

A WORKAROUND is to disable F-secure totally,  load the relevant websites, reload F-Secure - all works FINE

 

HOWEVER THIS IS NOT ACCEPTABLE  - this has only happened since the introduction of "Family Rules" option,  and I declined to use it -so why is F-Secure now blocking everything that before was OK ! !!!

Superuser

Re: New F-Secure blocking "good" websites

Hello,

 

You have to re-check situation about this steps:

https://community.f-secure.com/t5/F-Secure-SAFE/How-can-I-block-web-pages-by/ta-p/95450

 

With meanings - that you want to disable "Content filtering";


With my own experience --> amazon.co.uk can be blocked as "shopping and auctions"-category; And generally there should be blockpage, than 'pop-up' (but it blockpage-window with full screen and prevent access to website);

 Adding these sites to the "permitted sites" list merely cause the site to be loaded in what looks like "plain text"  with no page rendering - making it completely unusable. 

I able to think that this situation based on "another content/domains/resources" - which blocked at background; It can be website's CDN domains or third party scripts. Probably them also can be rated as certain "category" for full domain (which whitelisted); 

 

 

So:

 

--> Good to open My F-Secure Account and check "your settings" and "Content filtering" tab.

If it disabled... but pages anyway blocked by restricted-rules... so there should be Support-ticket;

 

--> More nice workaround -> disable only "Content filtering" (or choose certain categories);

And if there is "broken" page after allowing it. Good to transfer this URL to F-Secure Labs:

https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url

With additional words and descriptions -> that there not enough allow only main domain (and maybe other domain's resources under website can be wrongly rated);

 

--> Family Rules and "Content filtering" with small difference about. So -> probably "denied" Family Rules do not "disable" Content filtering feature (or maybe it was randomly activated during set up);

 

Thanks!

Aspirant

Re: New F-Secure blocking "good" websites

Yes I have -  but my point is "why should I"  ?  when I never asked for this to be set up in the first place ?

 

I didnt ask for the "Family Settings" feature,  and I didnt select it.  I wasnt advised this was coming, and  I certainly wasnt advised I had to do anything to my current setup to enable it to carry on working as it has been for years !!

 

 

Not top customer service really !!! (and I work for a very large IT co. !! )    

Superuser

Re: New F-Secure blocking "good" websites

Hello,

 

Since I'm also only F-Secure user -> it's not known for me.

 

Maybe you able try to ask F-Secure Support directly:

https://www.f-secure.com/en/web/home_global/contact-support

Or with workdays there can be response from F-Secure staff.


With my own experience:

 

-- my F-Secure SAFE installation still with "16.5" build and there not comes update/upgrade to recent "17.0" F-Secure SAFE with Family Rules;

So - I not sure how it will be after update/upgrade;

 

-- but with clean installation under another my system (where F-Secure SAFE "17.0" already) there was proper (?) view;

With meanings ->  "Content filtering"-feature is disabled after installation by default; And "Time limits options" too;

Family Rules also did not "used";

 

-- maybe there is kind of "troublepoint" with updating/upgrading and "feature"-state;

Previously related feature was under Browsing Protection module as "Content Blocker" (for example);

Which also disabled by default, but possible to turn ON it (and by default there can be some 'categories' checked - which you able to re-check as you want); If you mean that previously there was "Content blocker" in use, but with some certain categories and after upgrade there added "Shopping..."-category (or some other); So... quite likely - since I also have experience about such situations - when "categories" re-checked eventually (if there added fresh one or dropped some of categories); But probably it should not be totally like this.

 

With any of meanings - maybe you able to create fsdiag: https://community.f-secure.com/t5/Common-topics/How-do-I-create-an-FSDIAG-file/ta-p/18190

And transfer it to F-Secure team... for their investigation about. Like "Why there content filtering was active/turned ON" and other (if "Allow website"-button do not work; or if "whitelisted" domain under list-of-allow/deny-websites still blocked);

 

Sorry for my reply.

 

Thanks!

Scholar

Re: New F-Secure blocking "good" websites

I have the exact same problem. Is there going to be a fix anytime soon? Even if i allow https://www.amazon.co.uk/ in settings. I'ts still all text so i can't maneuver the site proper. I can't axcess my prime Amazon stuff! It even blocks http://www.posten.se/ which is the Swedish postal service?

 
Superuser

Re: New F-Secure blocking "good" websites


@Nexus6 wrote:

I have the exact same problem. Is there going to be a fix anytime soon? Even if i allow https://www.amazon.co.uk/ in settings. I'ts still all text so i can't maneuver the site proper. I can't axcess my prime Amazon stuff! It even blocks http://www.posten.se/ which is the Swedish postal service?

 

Hello,

 

If you do not mean that - you want to block/restrict "Shopping"-category --> there should be useful to do next steps:

 

--> Login under My F-Secure Account;

--> Choose your "profile" (or device) and disable/edit "Content Blocker" about categories - which should not be blocked/prevented;

 

With your situation - there can be checked "Shopping..."-category; Which possible to uncheck;

 

As workaround for amazon.co.uk:

 

- additionally to allowed certain main domain (what you did):

- there required allowed their kind of "cdn":

as example --> images-eu.ssl-images-amazon.com

 

- if you used "unknown content"-category - also can be required to allow URL:

as example --> m.media-amazon.com

 

Thanks.

F-Secure

Re: New F-Secure blocking "good" websites

Hi bert69! 

Hope all is well with you, I have just been in contact with Nexus6 from further down this thread. 

We managed to solve the issue, this by going to the "Family rules" section from the SAFE interface, and accepting the use of it. 

What we saw for a split second there, was that there were some limitations for web content, but this changed after a few seconds. 

Could you please try to do the same? 

If this works for you, would you be willing to send me  DM here, so I can get information from you to collect logs? 

Thanks in advance!

Aspirant

Re: New F-Secure blocking "good" websites

I have had the same problem for the last 2 days due to the amendment to family rules. I have wasted so much time trying to sort this matter out. I originally opted out of family rules. I have now accepted it & am able to gain access to the blocked sites. Istill have browser is not installed or is turned off on the Fsecure front security page & I cannot understand why this is. It has also only happened since Fsecure changed the area to family rules. It is annoying to have this happen. I pay for a service which I dont consider you have provided in the last few days. Disappointed ibn Fsecure.