-
Does F-Secure Banking Protection and Browsing Protection support Opera browser?
Issue: F-Secure Banking Protection nor F-Secure Browsing Protection are working when I surf the internet using Opera browser. Resolution: Opera browser is currently not compatible with F-Secure Banking Protection and the Browsing Protection browser extension. Therefore Opera browser is not supported by F-secure. The…
-
I have F-Secure Internet Security, why can't I reset my My F-Secure password?
Issue: I tried resetting my My F-Secure password but I did not get an email Resolution: If you are using F-Secure Internet Security you do not have an account on F-Secure SAFE portal, you manage your licenses with the license key you received when you bought the Internet Security subscription. However, if you do have…
-
Game application startup is blocked by F-Secure SAFE or F-Secure Internet Security
Issue: I cannot run a certain game application because it is blocked by either DeepGuard or Real-time Scanning in F-Secure SAFE or F-Secure Internet Security. There is an error: Application load error 3:0000065432 which is related to the F-Secure Safe scanner. Resolution: If you are sure that this game application is safe,…
-
Can I use my F-Secure Internet Security license on a Mac computer?
Issue: I want to use the F-Secure Internet Security license on a Mac OSX computer. I cannot find an installation file meant for Mac computers. How can I install it? Resolution: It is not possible to install F-Secure Internet Security on a Mac computer, as F-Secure Internet Security supports only the Windows operating…
-
Is there a 64 bit version of Internet Security?
Issue: Is there a 64-bit version of Internet Security for Windows 10? I have a 64-bit version of Windows and see in the Task Manager that there is running the 32-bit version of Internet Security. Resolution: The Internet Security installation file is well adapted for both versions of the newest Windows operating systems so…
-
Can I install my F-Secure product on Windows Vista?
Issue: Installation/renewal on Windows Vista doesn't work. Resolution: Our Windows Vista support for F-Secure SAFE, F-Secure Internet Security and F-Secure Antivirus came to an end on 30th June 2017, after providing an extended period of support for the operating system. Microsoft will ended its support for Windows Vista…
-
Does disabling "Allow deeper analysis" in Security Cloud influences my protection level?
Issue: What happens to my protection level should I disable "Allow deeper analysis" in Security Cloud? Resolution: When you choose to disable the "Allow deeper analysis" in Security Cloud, this lowers down the protection level in a computer. This will disable the ORSP feature (Object Reputation Service Protocol). When a…
-
The Banking Protection banner does not drop down when visiting the banking website on macOS
Issue: Whenever I visit the banking website in my macOS, the Banking Protection banner does not appear. Resolution: This is most likely because you don't have the F-Secure Browsing Protection browser extension installed on your browser. Follow the steps below to install Browsing Protection by F-Secure on your browser: *…
-
I receive multiple alerts of "Adware/Relevant" or similar but it seems it can't be removed. What to do?
Issue: I receive multiple alerts of "Adware/Relevant" or similar. Sometimes it's removed, sometime's it's only blocked as it can't be removed being read-only. What to do? Resolution: Please do as following to remove the notifications and the source of it: 1. Remove a program called Premier Opinion 2. Restart your computer…
-
Why does my F-Secure SAFE trial say that it's expired? Why does it not go away?
Issue: I had a free trial version of F-Secure SAFE. The trial subscription time ended and now after every computer start up, it get a notification asking me to renew my subscription. How to get rid of the notification? Resolution: The notification cannot be removed as it's automated to alert about the expired virus…
