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F-Secure SAFE Banking Protection blocks the "Sijoita ja säästä" tab in my Handelsbanken netbank
Issue: I'm a Handelsbanken customer and while logged in to my netbank I can't open the "Sijoita ja säästä" tab when banking protection is active. Resolution: This issue has been fixed and the fix was deployed on Friday 2019-08-30. If the problem persists, make sure that your application has been updated and all the newest…
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F-Secure TOTAL or Internet Security says "Computer is not protected"
Issue: When opening F-Secure TOTAL or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device. Resolution: There are a number of reasons why your F-Secure security product (F-Secure TOTAL or F-Secure Internet Security) is reporting "Computer is not protected": * The…
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How do I deactivate Family Rules in F-Secure SAFE application?
Issue: I activated family rules by mistake on an account, how do I deactivate, disable or turn the Family Rules off? Resolution: You can deactivate the F-secure SAFE family rules for a user by doing as follows: * Login to your My F-Secure account: https://my.f-secure.com * Click on the user in question * Select Time…
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Why did I receive an email saying that my F-Secure Internet Security subscription is going to expire, even though I have renewed it?
Issue: * E-mail request renewal when F-Secure Internet Security is still valid. * I have gotten an email reminder that my Internet Security subscription is running out even though the program says it is valid until next year. * Why did I receive the mail that my F-Secure Internet Security subscription is going to expire,…
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How do I release/transfer an [OLD] F-Secure Internet Security license from one Windows computer to another?
Issue: I want to release or transfer my [OLD] F-Secure Internet Security license from one Windows computer to another. How do I do this? Resolution: If the computer, from which you want to transfer your [OLD] F-Secure Internet Security license is still working and in use, you can: * Uninstall [OLD] F-Secure Internet…
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Deepguard has blocked a safe application. How do I unblock it?
Issue: How to allow an application, when my F-Secure Total or Internet Security or Anti Virus blocks a safe application? Resolution: To allow an application that DeepGuard has blocked: * Open the program * Go to Viruses & Threats * Select Settings * Navigate to DeepGuard * Select View Blocked applications * Select the…
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How do I manually remove/delete malicious files or viruses on Mac computer?
Issue: F-Secure program (F-secure SAFE/ Anti-Virus) has detected malicious files or viruses but they were not deleted automatically. Resolution: You can open the scanning report and locate the specific files in the following way: * Open F-Secure SAFE * Click on Tools * Click on Infection report * Click on the specific…
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Why am I getting repeated alerts from Deepguard about Powershell?
Issue: Every day at the same time I get an alert from Deepguard that it has blocked Powershell.exe Resolution: The most likely scenario is that a piece of malware or potentially unwanted application has created a scheduled task in the Windows task scheduler. This task is ordered to run the Powershell application, which is…
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Why does the [OLD] F-Secure Internet Security or Anti-Virus showing "license is expired"?
Issue: My [OLD] F-Secure Internet Security / Anti-Virus showing "license is expired", why is that so? Resolution: There can be several reasons for this message. * The subscription key has expired, if that is case, then you need to renew your [OLD] F-Secure Internet Security / F-Secure Anti-Virus program as explained here.…
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My F-Secure SAFE / -TOTAL subscription code is not accepted. What should I do?
Issue: I just purchased an F-Secure SAFE / -TOTAL subscription code, but it is not being accepted. What should I do? Resolution: You should check the following: * Verify that the subscription purchased is for F-Secure SAFE / TOTAL. You can find the product name in the purchase invoice that was emailed to you. * F-Secure…
