Issue:
I'm a Handelsbanken customer and while logged in to my netbank I can't open the "Sijoita ja säästä" tab when banking protection is active.
Resolution:
This issue has been fixed and the fix was deployed on Friday 2019-08-30. If the problem persists, make sure that your application has been updated and all the newest updates have been installed. After that empty your browser cache and try again. If the problem still persists, contact Customer Care Support.
If you can't open the Handelsbanken "Sijoita ja säästä" tab while Banking Protection is active, try the following workarounds to solve the issue:
- Open F-Secure SAFE
- Click Tools
- Click Check for updates
- Add the URL to website exceptions
- Open F-Secure SAFE
- On the Antivirus page, click Settings
- Click Secure Browsing
- Go to the Browsing Protection tab. At the bottom of the window, click the View web site exceptions link
- To add an exception to a website (whitelist), go to the Allowed tab, click Add, and enter the URL when asked
- Click OK
- Turn on "Do not interrupt my current Internet connections"
- Open F-Secure SAFE
- Click Secure Browsing
- Scroll down to Banking Protection
- Select Do not interrupt my current Internet connections
Article no: 000014954
