Issue:
My [OLD] F-Secure Internet Security / Anti-Virus showing "license is expired", why is that so?
Resolution:
There can be several reasons for this message.
- The subscription key has expired, if that is case, then you need to renew your [OLD] F-Secure Internet Security / F-Secure Anti-Virus program as explained here.
- The subscription was used several times on the same device.
- The subscription is in use with some other device.
- The Windows system was restored.
- The key has been locked because it has transferred the license time to another key.
To use your valid [OLD] F-Secure Internet Security / F-Secure Anti-Virus subscription key in your program, do the following:
- Open [OLD] F-Secure Internet Security / F-Secure Anti-Virus
- Click on the Renew now button from the main page of the program
- Insert your [OLD] F-Secure Internet Security / F-Secure Anti-virus subscription key (xxxx-xxxx-xxxx-xxxx-xxxx)
- Click Continue
If this doesn't fix the issue:
- Uninstall [OLD] F-Secure Internet Security / Anti-Virus using the Uninstallation tool
- Restart the computer
- Download the program Internet Security or Anti-Virus
- Start the installation
- Enter your latest subscription key (xxxx-xxxx-xxxx-xxxx-xxxx)
- Click Use license again, If you receive a message that all the licenses are in use
Note: If you see other error message regarding the license activation, contact F-Secure support for further assistance.
Article no: 000001416
