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My F-Secure SAFE / -TOTAL subscription code is not accepted. What should I do? - F-Secure Community
<main> <article class="userContent"> <h3 data-version="10" data-article="000003528" data-id="issue">Issue:</h3> <p>I just purchased an F-Secure SAFE / -TOTAL subscription code, but it is not being accepted. What should I do?</p> <h3 data-id="resolution">Resolution:</h3> <p>You should check the following:<br></p><ul><li>Verify that the subscription purchased is for F-Secure SAFE / TOTAL. You can find the product name in the purchase invoice that was emailed to you.</li><li>F-Secure SAFE or -TOTAL license code has this format: XXXXX-XXXXX-XXXXX-XXXXX</li><li>Note that you can activate F-Secure SAFE/TOTAL code successfully only once, after which you can install our programs from your My F-Secure account without the code.</li></ul><b>If the code provided is for F-Secure SAFE or -TOTAL, follow the steps below to activate the subscription using the code:</b> <ol><li>Go to the My F-Secure portal: <a rel="nofollow" href="https://my.f-secure.com/">https://my.f-secure.com/</a></li><li>Login to your F-Secure SAFE /TOTAL account with your email and password</li><li>Click on<b> Subscription</b></li><li>Scroll down and click on <b>Enter a Code</b></li><li>Insert your F-Secure SAFE /-TOTAL license code (this format: XXXXX-XXXXX-XXXXX-XXXXX)</li><li>Click on <b>Continue</b></li><li>Once the code is accepted, proceed to install F-Secure SAFE / TOTAL apps</li></ol><b>If you do not have an F-Secure SAFE /-TOTAL account yet, proceed to create an F-Secure SAFE account first: </b> <ol><li>Go to the F-Secure web page: <a rel="nofollow" href="https://www.f-secure.com/">https://www.f-secure.com/</a></li><li>Navigate to <b>For Home > Products > F-Secure SAFE</b>./ <b>F-Secure TOTAL</b></li><li>Click <b>Try for free</b></li><li>Create your My F-Secure account from there</li><li>You can now proceed to follow the guide above in this article, to insert your license code in your My F-Secure account</li></ol><b>Note</b>: If you do not see <b>Enter a code</b> option, or the license code<b> </b>still cannot be accepted, proceed to contact <a rel="nofollow" href="https://www.f-secure.com/en/web/home_global/support">F-Secure support</a>. <p>Article no: 000003528</p> </article> </main>
