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I need to renew my F-Secure Internet Security subscription. Where do I get the code my F-Secure Internet Security / Anti-Virus program is asking when I press "renew"?
Issue: I need to renew my F-Secure Internet Security / Anti-Virus subscription. Where do I get the code my F-Secure Internet Security program is asking when I press "renew"? Resolution: F-Secure Internet Security and Anti-Virus are renewed by entering a new subscription code into the program. When a new subscription code…
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How can I Install F-Secure Internet Security instead of F-Secure SAFE?
Issue: On a Windows computer, how can I Install F-Secure Internet Security instead of F-Secure SAFE? Resolution: Please follow the steps below: * Uninstall F-Secure SAFE from your computer * Make sure you don't have an automatic renewal on your account* Login to My F-Secure and open Subscription page * If there is an…
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How to upgrade the code-based [OLD] F-Secure Internet Security or Anti-Virus subscription to the new account-based F-Secure Internet Security (formerly SAFE)?
Issue: I would like to upgrade my code-based [OLD] F-Secure Internet Security or Antivirus subscription to the new account-based F-Secure Internet Security (formerly SAFE). What do I do? Resolution: It is advisable to upgrade your current [OLD] F-Secure Internet Security or Anti‑Virus subscription to new F-Secure Internet…
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F-Secure SAFE installation for Mac gives error "JavaScriptError"
Issue: I can't install F-Secure SAFE on my Mac. I get the error "There was an error reading the package. JavaScriptError". Resolution: The error you receive is due to an outdated version of MacOS. F-Secure SAFE supports version 10.14 (Mojave) or later. To update your operating system to the latest version: * Click the…
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F-Secure SAFE Banking Protection blocks the "Sijoita ja säästä" tab in my Handelsbanken netbank
Issue: I'm a Handelsbanken customer and while logged in to my netbank I can't open the "Sijoita ja säästä" tab when banking protection is active. Resolution: This issue has been fixed and the fix was deployed on Friday 2019-08-30. If the problem persists, make sure that your application has been updated and all the newest…
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F-Secure TOTAL or Internet Security says "Computer is not protected"
Issue: When opening F-Secure TOTAL or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device. Resolution: There are a number of reasons why your F-Secure security product (F-Secure TOTAL or F-Secure Internet Security) is reporting "Computer is not protected": * The…
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How do I deactivate Family Rules in F-Secure SAFE application?
Issue: I activated family rules by mistake on an account, how do I deactivate, disable or turn the Family Rules off? Resolution: You can deactivate the F-secure SAFE family rules for a user by doing as follows: * Login to your My F-Secure account: https://my.f-secure.com * Click on the user in question * Select Time…
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Why did I receive an email saying that my F-Secure Internet Security subscription is going to expire, even though I have renewed it?
Issue: * E-mail request renewal when F-Secure Internet Security is still valid. * I have gotten an email reminder that my Internet Security subscription is running out even though the program says it is valid until next year. * Why did I receive the mail that my F-Secure Internet Security subscription is going to expire,…
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How do I release/transfer an [OLD] F-Secure Internet Security license from one Windows computer to another?
Issue: I want to release or transfer my [OLD] F-Secure Internet Security license from one Windows computer to another. How do I do this? Resolution: If the computer, from which you want to transfer your [OLD] F-Secure Internet Security license is still working and in use, you can: * Uninstall [OLD] F-Secure Internet…
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Deepguard has blocked a safe application. How do I unblock it?
Issue: How to allow an application, when my F-Secure Total or Internet Security or Anti Virus blocks a safe application? Resolution: To allow an application that DeepGuard has blocked: * Open the program * Go to Viruses & Threats * Select Settings * Navigate to DeepGuard * Select View Blocked applications * Select the…
