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When adding code to F-Secure Internet Security program, I get an error: "Check that you entered the subscription key correctly"
Issue: When adding the code for F-Secure Internet Security renewal, I am getting a "Check that you entered the subscription key correctly" error message. Resolution: This error usually points to misspelling of the subscription key. Please try again by copying the code from the purchase confirmation email, and pasting it to…
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How to reset [OLD] F-Secure Internet Security or Anti-virus subscription key if all licenses are in use?
Issue: I have used all licenses of my [OLD] F-Secure Internet Security or F-Secure Anti-Virus subscription. I'd like to release them so that they're available again. Resolution: A reset is normally not necessary, as each license can still be transferred to a new device through a new installation of the program. If all…
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I receive unwanted Chrome notification pop-ups even though I have an F-Secure program installed
Issue: Why I do keep receiving notifications pop-ups from, for example, easyspeedtest.com on my Windows 10 computer? Is my computer infected? I have already run a full computer scan but no harmful items were found. I'm getting suspicious notifications on my Android Chrome browser from e.g. marichi-moda.ru. Resolution:…
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My computer got stolen, can I track it with F-Secure SAFE?
Issue: Can I track my lost or stolen computer (Windows or Mac) with F-Secure SAFE? Resolution: F-Secure SAFE does not include any tracking features. Article no: 000017044
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Why is Banking Protection activating even if I'm not on a bank page?
Issue: F-Secure Banking Protection is activating randomly in the browser even when user is not on a banking site. Resolution: * Make sure there are no banking sites listed in the "Top Pages" or "Favorites" menu when opening a new tab on a browser. Browsers can cache the favorite and most visited websites in the background…
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How to perform an F-Secure SAFE Virus Scan on Android devices?
Issue: I want to know if my phone has been infected by a virus, how can I perform a scan using F-Secure SAFE? Resolution: If you like to scan files on your device and the inserted memory card, follow these instructions: * Open F-secure SAFE app * Click Viruses and threats * Tap the Scan button * After the scan is finished,…
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The download of the F-Secure product installation file gives the error: "Failed - virus scan failed"
Issue: I can't install the F-Secure product to Windows, as the downloaded file on the browser gives the error: "Failed - virus scan failed" or "xxxxxx.exe contained a virus and was deleted" Resolution: The most likely causes for this are: * Virus scan on your browser * Different anti-virus products on your computer Try to…
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How to install F-secure SAFE on child's Android phone with Family Rules?
Issue: Customer inquired on how to install F-Secure Safe on his/her child's Android without having them to login using their email and password on the child's device. Resolution: Below are the steps on how to send the installation link either via Email or SMS. * Log in to My F-Secure with your account username and password…
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F-secure SAFE Family Rules don't work on my child's Huawei Android phone
Issue: F-secure SAFE Family Rules don't work on my child's Huawei Android phone Customer has a Huawei android phone. Resolution: Due to the aggressive power management functionality in Huawei Android devices, the F-secure SAFE app may get terminated by the operating system in an attempt to extend battery life. This may…
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How can I enable auto-renewal for my F-Secure subscription?
Issue: I have manual renewal on enabled on my My F-Secure account. How can I change it to auto-renewal so that my F-Secure SAFE or TOTAL subscription will be renewed automatically? Resolution: You can switch to auto-renewal for your F-Secure SAFE or TOTAL subscription as follows: * Log in to your My F-Secure account *…
