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F-secure SAFE Family Rules don't work on my child's Huawei Android phone - F-Secure Community
<main> <article class="userContent"> <h3 data-version="7" data-article="000003725" data-id="issue">Issue:</h3> <p>F-secure SAFE Family Rules don't work on my child's Huawei Android phone Customer has a Huawei android phone.</p> <h3 data-id="resolution">Resolution:</h3> <p></p><p>Due to the aggressive power management functionality in Huawei Android devices, the F-secure SAFE app may get terminated by the operating system in an attempt to extend battery life. This may affect the Family Rules feature in F-secure SAFE preventing it from working properly. <br><br>When setting up Family rules on your device, there's a prompt about <b>Ultra power-saving mode</b>. When you see this, the next step you need to:</p> <ol><li>Tap Settings</li><li>Enable <b>Ultra power-saving mode</b></li><li>While in this mode, tap an empty square and add F-Secure SAFE. When it's activated, press the right-hand corner to exit the mode.</li><li>Return back to the program</li><li>Tap <b>Next</b></li><li>Press <b>Continue </b>if you started F-Secure SAFE in <b>Ultra power saving mode</b> successfully</li></ol><p>Now F-Secure SAFE should work on your child's device.</p> <ol></ol> If the <b>Ultra power saving mode</b> is not activated on your Huawei device, it turns everything off except for Phone, SMS, and Contacts. F-secure SAFE is also turned off. <br><br><b>Note: </b>If you have EMUI 8.0 you can do the following: <ol><li>Go to <b>Settings</b></li><li>Choose <b>Battery</b></li><li>Tap <b>Launch</b></li><li>Select <b>F-Secure</b> <b>SAFE</b></li><li>Choose<b> Run in the background</b></li></ol><p><strong>Note:</strong> You must re-set the above steps after restarting the device as EMUI does not keep the setting over a restart of the device.<br><br>If the above does not help, please try:<br><br>1. Settings -> Apps & Notifications -> Apps -> Settings -> Special Access -> Ignore battery optimisation -> F-Secure SAFE -> "Allow (May drain your battery more quickly) -> OK.<br>2. Settings -> Apps & Notifications -> Apps -> Settings -> Special Access -> Write System Settings -> <b>IF</b> F-Secure SAFE is there, click it -> "Allow write system settings"<br><br>If you have an older EMUI (<8.0) on your Huawei device: </p> <ol><li>Go to <b>Settings</b> > <b>Advanced Settings</b></li><li>Select <b>Battery manager</b> > <b>Protected apps</b></li><li>Find <b>F-secure SAFE</b> from the list and toggle the switch to the <b>On</b> position</li></ol><p><br><b>NOTE</b> that we cannot guarantee that even with these settings F-secure SAFE will work on Huawei. This is due to it's own Android limitations. </p> <p>Article no: 000003725</p> </article> </main>
