Community
User Guides
Support
Community
Help Forums
English Forum
General
About our Community
General Discussion
News and Feedback
Products
F-Secure Total
F-Secure Internet Security
F-Secure Freedome VPN
F-Secure ID Protection
F-Secure Sense
Other products
Beta programs
Feature Requests
Finnish Forum (Tukifoorumi)
Tuotteet Kotiin
F-Secure Total
F-Secure Internet Security
F-Secure Freedome VPN
F-Secure ID Protection
F-Secure Sense
Muut tietoturvatuotteet
Support Articles
Language
English
Suomi
Deutsch
Français
日本語
Svenska
Dansk
Italiano
Nederlands
Norsk
Polski
中文 (繁體)
Products & Services
F-Secure Total
F-Secure Internet Security / Anti-Virus
F-Secure Freedome VPN
F-Secure Sense
F-Secure ID Protection
Other products
Common topics
User Guides
Support
Login
|
Register
When adding code to F-Secure Internet Security program, I get an error: "Check that you entered the subscription key correctly" - F-Secure Community
<main> <article class="userContent"> <h3 data-version="12" data-article="000001484">Issue:</h3> <p>When adding the code for F-Secure Internet Security renewal, I am getting a "Check that you entered the subscription key correctly" error message.</p> <h3>Resolution:</h3> <p>This error usually points to misspelling of the subscription key. Please try again by copying the code from the purchase confirmation email, and pasting it to the field. Also verify that your code is a F-Secure Internet Security code, which consists of five groups of 4-characters (XXXX-XXXX-XXXX-XXXX-XXXX).<br><br>To activate F-Secure Internet Security code:<br></p><ol><li>Open <b>F-Secure Internet Security </b>program (can be found as an icon on your desktop)</li><li>Click <b>Renew</b> or<b> Already have a new subscription code?</b> in the upper part of the program interface</li><li>Insert the license code, and click <b>Continue</b></li></ol> <p>Make sure that the license you purchased is not for F-Secure Anti-Virus. The code looks the same (XXXX-XXXX-XXXX-XXXX-XXXX), but won't work with the Internet Security program, since it uses its own installer. You can find all installation files for our consumer products from our <a rel="nofollow" href="https://www.f-secure.com/en/home/download">downloads page</a>.<br><br>Please note, that if the code is a F-Secure SAFE or F-Secure TOTAL code, which consists four 5-letter groups (XXXXX-XXXXX-XXXXX-XXXXX), you can't enter it to a F-Secure Internet Security program.<br><br>To activate a F-Secure SAFE or F-Secure TOTAL code:</p> <ol><li>Log in to My F-Secure at: <a rel="nofollow" href="https://my.f-secure.com/login">https://my.f-secure.com/login</a></li><li>Select <b>Subscription </b></li><li>Select <b>Enter a code</b></li><li>Enter your code and select <b>Continue</b></li></ol><p><br>If all above fails, check that your computer is showing the correct date and time.</p> <p>Article no: 000001484</p> </article> </main>