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I forgot or lost my [OLD] F-Secure Internet Security license code, where can I get it?
Issue: I forgot or lost my [OLD] F-Secure Internet Security license code. How can I get it back? Resolution: If you have purchased [OLD] F-Secure Internet Security directly from F-Secure, you can contact F-Secure Support and we should be able to find your license code in our system. Provide us with your email or reference…
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The Banking Protection pop-up banner does not appear when I visit a banking site
Issue: When visiting a banking site, the Banking Protection banner or tab does not appear. Resolution: To help troubleshoot, do the following:* Ensure that you are using a supported browser:* Internet Explorer 11 * Mozilla Firefox (two latest major versions) * Google Chrome (two latest major versions). *…
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How do I share my F-Secure SAFE subscription with a friend or family member?
Issue: How do I share my F-Secure SAFE subscription with a friend or family member so that they can install F-Secure SAFE using my licenses? How do I add them as a sub user on My F-Secure account? Resolution: You can share your subscription with a friend or family member by inviting them into your My F-Secure group. This…
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How do I release a license from My F-Secure so I can use it on another device?
Issue: How do I release a license in My F-Secure so I can use it on another device? Resolution: * Log in to My F-Secure. * On the My F-Secure page, select the product (F-Secure SAFE, Freedome or ID PROTECTION) that you want to release a license from. * Underneath the member, you see a list of protected devices. Click on a…
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How to reinstall [NEW] F-Secure Internet Security for Windows
Issue: If for example F-Secure Internet Security is malfunctioning, you may be able to rectify the issue by simply reinstalling the product. Resolution: How to uninstall a program from Windows Follow the steps below in order to uninstall the program from your device:…
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F-Secure product shows error notification "Security Cloud Malfunction" on a Mac computer
Issue: Why does the F-Secure product (SAFE / Anti-Virus) show "Security Cloud Malfunction" error notification on my Mac computer? Resolution: This issue may be related to a corrupt "hosts" file on the Mac. First, you can try to restart your Mac computer. If the issue still present, follow the steps below to reset the hosts…
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How to log out of F-Secure SAFE on my devices?
Issue: How do I logout of F-Secure SAFE on my devices? Resolution: Follow the steps below to log out of F-Secure SAFE on each platform: Windows and Mac * Open F-Secure SAFE * Click on your name at the top-right * Click Log out * On the log in screen, enter the correct email and password * Click Log in * Your SAFE is now…
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I have lost my F-Secure Anti-Virus license code. What should I do?
Issue: I have lost my F-Secure Anti-Virus license key. What should I do? Resolution: If you bought F-Secure Anti-Virus from the F-Secure website, check your email for the order confirmation that was sent to you when you bought the product. The order confirmation email includes the license key. If the you are unable to find…
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My device shows my product license is expired. I have purchased F-Secure Internet Security or Total subscription and it is valid.
Issue: I have renewed my F-Secure Internet Security license, but my device shows license expired. Resolution: You might have purchased a subscription for a different product: Check the product installed on your device. If the product installed on your device is [OLD] F-Secure Internet Security with a code, then the…
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F-Secure gives notification on my computer about time limit, what is this about?
Issue: * I get a notification on my computer about time limit, what is this about? * Why is my computer's usage limited to some hours? * I can't use my computer as F-secure program says that time limit is up. Resolution: If F-Secure program notifies you about a time limit on your computer, it is likely that time limitation…
