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F-Secure product shows error notification "Security Cloud Malfunction" on a Mac computer - F-Secure Community
<main> <article class="userContent"> <h3 data-version="12" data-article="000002078" data-id="issue">Issue:</h3> <p>Why does the F-Secure product (SAFE / Anti-Virus) show "Security Cloud Malfunction" error notification on my Mac computer?</p> <h3 data-id="resolution">Resolution:</h3> <p>This issue may be related to a corrupt "hosts" file on the Mac.<br><br>First, you can try to restart your Mac computer. If the issue still present, follow the steps below to reset the hosts file on the Mac:<br></p><p><strong>Steps:</strong></p> <ol><li>From the Finder, navigate to <strong>Go → Go to Folder</strong></li><li>Type this in the Go to Folder window: <em>/private/etc/hosts</em></li><li>From the finder window, click and drag the hosts file to the desktop. (we're doing this because we can't open the hosts file directly and edit it)</li><li>Double-click the hosts file (on the desktop) and it will open in TextEdit (or any default text editor on your Mac)</li><li>Erase everything in it. Copy the following piece of text and paste it into the hosts file</li></ol><pre class="code codeBlock" spellcheck="false" tabindex="0"><br>##<br># Host Database<br>#<br>#<br># localhost is used to configure the lookback interface<br># when the system is booting. Do not change this entry.<br>##<br>127.0.0.1 localhost<br>255.255.255.255 broadcasthost<br><br><br>::1 localhost<br>fe80::1%lo0 localhost<br><br></pre> <ol><li>Save this file</li><li>Open <b>Go to Folder</b> window</li><li>Open <em>/private/etc/hosts</em> again</li><li>Drag the hosts file on desktop back to the /etc/ folder. You will be asked about the existing hosts file</li><li>Choose <strong>Replace</strong> and authenticate with the admin password when asked for it</li></ol> You can also contact F-Secure Customer Support via chat for remote assistance to reset the hosts file.<br><br><b>Note:</b><br>As we don't rely on hosts file anymore in currently available versions, a re-installation of the F-Secure product on your Mac computer should also solve the issue. <br><br>If the issue still persists after performing the reset of hosts file above, there is a possibility that it is caused by a cleaning application (for example, MacCleaner Pro, App Cleaner or etc) that disables the third party services to improve the performance.<br><br>In order to solve this, you may consider to implement the following steps and check if there is any improvement.<br> <br><div>1. Remove F-Secure SAFE for Mac if it is currently installed.</div><br><br><div><br><div> </div><br><br><div>2. Open Terminal app. It is located in "Applications" default macOS directory.<br> It has a subdirectory called "Utilities". Terminal app is located there.</div><br><br><div> </div><br><br><div>3. Execute all the commands below one by one. </div><br><br><div> Enter an administrator's password if it is asked by the Terminal app.</div><br><br><div> </div><br><br><div><i> sudo launchctl enable system/com.f-secure.fscsafeadmind</i></div><br><br><div><i> sudo launchctl enable system/com.f-secure.fsmac.fsupdated_guts2</i></div><br><br><div><i> sudo launchctl enable system/com.f-secure.fsmac.guts2downloader</i></div><br><br><div><i> sudo launchctl enable system/com.f-secure.orspclient</i></div><br><br><div><i> sudo launchctl enable system/com.f-secure.fscsafesettingsd</i></div><br><br><div><i> sudo launchctl enable system/com.f-secure.fsmac.licensetool</i></div><br><br><div><i> sudo launchctl enable system/com.f-secure.fsctelemetryd</i></div><br><br><div><i> sudo launchctl enable system/com.f-secure.fsavd.dbhelper</i><br> </div><br></div><br><br><div>4. Install F-Secure SAFE for Mac again.</div><br><br> <p>Article no: 000002078</p> </article> </main>
