Community
User Guides
Support
Community
Help Forums
English Forum
General
About our Community
General Discussion
News and Feedback
Products
F-Secure Total
F-Secure Internet Security
F-Secure Freedome VPN
F-Secure ID Protection
F-Secure Sense
Other products
Beta programs
Feature Requests
Finnish Forum (Tukifoorumi)
Tuotteet Kotiin
F-Secure Total
F-Secure Internet Security
F-Secure Freedome VPN
F-Secure ID Protection
F-Secure Sense
Muut tietoturvatuotteet
Support Articles
Language
English
Suomi
Deutsch
Français
日本語
Svenska
Dansk
Italiano
Nederlands
Norsk
Polski
中文 (繁體)
Products & Services
F-Secure Total
F-Secure Internet Security / Anti-Virus
F-Secure Freedome VPN
F-Secure Sense
F-Secure ID Protection
Other products
Common topics
User Guides
Support
Login
|
Register
I forgot or lost my [OLD] F-Secure Internet Security license code, where can I get it? - F-Secure Community
<main> <article class="userContent"> <h3 data-version="12" data-article="000002442" data-id="issue">Issue:</h3> <p>I forgot or lost my [OLD] F-Secure Internet Security license code. How can I get it back?</p> <h3 data-id="resolution">Resolution:</h3> <p>If you have purchased [OLD] F-Secure Internet Security directly from F-Secure, you can contact <a rel="nofollow" href="https://www.f-secure.com/en/web/home_global/support#sort=relevancy">F-Secure Support</a> and we should be able to find your license code in our system. Provide us with your email or reference number.<br><br>Alternatively, you can find the subscription key from the F-Secure Internet Security user interface if you have it installed on one of your machines:<br></p><ol><li>Open the F-Secure Internet Security user interface</li><li>Click on <b>Settings</b></li><li>Go to the <b>Support </b>page</li><li>Click on <b>Edit settings </b>from the left side of the page </li><li>Click on the <b>Show license key </b>button</li></ol> If you have bought the license code from a retail store, we do not have the information in our system. <br><br>As your F-Secure Internet Security purchased before <u><strong>February 14, 2023</strong></u>, can no longer be renewed, it is possible that you have purchased the account-based Internet Security or the F-Secure TOTAL package. <br><br>Take note that <b>F-Secure SAFE </b>and<b><strong> </strong>F-Secure TOTAL</b> don't use subscription or activation codes when you have purchased the subscription via the <i>F-Secure online store</i>. <ul><li>When purchasing an F-Secure SAFE or TOTAL subscription, you will be directed to create a <b>My F-Secure account (<a rel="nofollow" href="http://my.f-secure.com">my.f-secure.com</a>)</b> from which you can install the product to your devices. </li><li>If you have <b>renewed</b> via your <i>existing My F-Secure account</i>, all the devices installed from that My F-Secure account will automatically update to the new subscription expiry date. </li><li>The only time F-Secure SAFE or TOTAL subscription codes can be found via retail (box) purchases, and via some campaigns, such code looks like that XXXXX-XXXXX-XXXXX-XXXXX</li></ul><br> <p>Article no: 000002442</p> </article> </main>
