F-Secure gives notification on my computer about time limit, what is this about?
Issue: * I get a notification on my computer about time limit, what is this about? * Why is my computer's usage limited to some hours? * I can't use my computer as F-secure program says that time limit is up. Resolution: If F-Secure program notifies you about a time limit on your computer, it is likely that time limitation…
How do I activate my [OLD] F-Secure Internet Security subscription code on an existing installation?
Issue: I have an existing installation of [OLD] F-Secure Internet Security and I have bought a new subscription code (license key). How do I add the subscription code to an existing installation to extend the subscription? Resolution: To activate a new [OLD] F-Secure Internet Security subscription: * Open the Windows Start…
When adding code to F-Secure Internet Security program, I get an error: "Check that you entered the subscription key correctly"
Issue: When adding the code for F-Secure Internet Security renewal, I am getting a "Check that you entered the subscription key correctly" error message. Resolution: This error usually points to misspelling of the subscription key. Please try again by copying the code from the purchase confirmation email, and pasting it to…
How to reset [OLD] F-Secure Internet Security or Anti-virus subscription key if all licenses are in use?
Issue: I have used all licenses of my [OLD] F-Secure Internet Security or F-Secure Anti-Virus subscription. I'd like to release them so that they're available again. Resolution: A reset is normally not necessary, as each license can still be transferred to a new device through a new installation of the program. If all…
Can I install [OLD] F-Secure Internet Security or Anti-Virus on my Android/iOS/MacOS device?
Issue: Can I install [OLD] F-Secure Internet Security or Anti-Virus on my Android, iOS smartphone or MacOS device? Resolution: [OLD] F-Secure Internet Security nor Anti-virus cannot be installed on Android or iOS mobile devices or Mac computers. [OLD] F-Secure Internet Security supports Windows 7 SP 1, Windows 8.1, and…
I receive unwanted Chrome notification pop-ups even though I have an F-Secure program installed
Issue: Why I do keep receiving notifications pop-ups from, for example, easyspeedtest.com on my Windows 10 computer? Is my computer infected? I have already run a full computer scan but no harmful items were found. I'm getting suspicious notifications on my Android Chrome browser from e.g. marichi-moda.ru. Resolution:…
My computer got stolen, can I track it with F-Secure SAFE?
Issue: Can I track my lost or stolen computer (Windows or Mac) with F-Secure SAFE? Resolution: F-Secure SAFE does not include any tracking features. Article no: 000017044
Why is Banking Protection activating even if I'm not on a bank page?
Issue: F-Secure Banking Protection is activating randomly in the browser even when user is not on a banking site. Resolution: * Make sure there are no banking sites listed in the "Top Pages" or "Favorites" menu when opening a new tab on a browser. Browsers can cache the favorite and most visited websites in the background…
How to perform an F-Secure SAFE Virus Scan on Android devices?
Issue: I want to know if my phone has been infected by a virus, how can I perform a scan using F-Secure SAFE? Resolution: If you like to scan files on your device and the inserted memory card, follow these instructions: * Open F-secure SAFE app * Click Viruses and threats * Tap the Scan button * After the scan is finished,…
The download of the F-Secure product installation file gives the error: "Failed - virus scan failed"
Issue: I can't install the F-Secure product to Windows, as the downloaded file on the browser gives the error: "Failed - virus scan failed" or "xxxxxx.exe contained a virus and was deleted" Resolution: The most likely causes for this are: * Virus scan on your browser * Different anti-virus products on your computer Try to…