Chat Support is not available in Mon-Fri 6-16 (GMT) ?

Parham
Parham Posts: 109 Enthusiast
in News and Feedback

Hi.

 

i think now it's 8:00 AM GMT

but Chat Support is not available like yesterday. anything happened?

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  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi Parham,

     

    Are you getting any error message when you try to contact chat support?

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  • Parham
    Parham Posts: 109 Enthusiast

    yes that error which say Chat Support ins unavailable at the moment use either Community or call us..

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  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi Parham,

     

    We have some settings that depend on your location. We have done some changes on the settings and you can try to test it again tomorrow (same time may be) and let us know the updates. We are working on the chat tools, to always improve our support better.

     

     

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  • Parham
    Parham Posts: 109 Enthusiast

    Hi Laksh.

    aha i'm from Iran,so you are not going to stop providing support to some countries like changes in your policies.. ? it's just a temporary problem then i will test again tomorrow.

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  • Parham
    Parham Posts: 109 Enthusiast

    Yup i connected to Chat Support .

     

    everything is Fine now

    thank you!

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