Got Wrong Subscription Key, and Chat Problems
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Ukko Posts: 3,160 Superuser
Hello,
Sorry for my reply.
But do you have an account for F-Secure SAFE already (?).
Or if account/credentials created/provided during/after the purchase?
If you able to login for "My F-Secure" portal (as F-Secure SAFE own place) with your mail/password (if known for you) and with fresh subscription (if there was not extend action and in somewhat reason license not updated).... do you able to "create" device and get installer for this device?Most likely installer should be with "valid key" for installation (and subscription license maybe "handled" by your credentials at account activation step - if it done already).
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Hi @Nemrog,
Any luck in getting in touch with our chat experts? May be try to connect with a different browser and see if it helps.
In addition to @Ukko's comments, You may also go through the SAFE KB articles under here for more information.
sorry for the long wait for a reply.
Was robbed recently, and have been busy these last two weeks getting things squared away.
Anywho. On my "My Secure" account. I have something that says "Add Device" to a computer.
It turns out that the advice to use a different internet worked (used edge, rather than chrome).
Thanks for the update Nemrog! Glad to know the suggestion worked.