Got Wrong Subscription Key, and Chat Problems

Nemrog · September 2016

So I bought a bundle for Booster and SAFE. But the subscription key only works for Booster, and I can't find anything for SAFE.

I tried using the Chat with an expert function. But my Laptop can't down dowload the app. IT just sends me to a blank page.

Ukko · September 2016

Hello,

Sorry for my reply.

But do you have an account for F-Secure SAFE already (?).

Or if account/credentials created/provided during/after the purchase?

If you able to login for "My F-Secure" portal (as F-Secure SAFE own place) with your mail/password (if known for you) and with fresh subscription (if there was not extend action and in somewhat reason license not updated).... do you able to "create" device and get installer for this device?

Most likely installer should be with "valid key" for installation (and subscription license maybe "handled" by your credentials at account activation step - if it done already).

Laksh · September 2016

Hi @Nemrog,

Any luck in getting in touch with our chat experts? May be try to connect with a different browser and see if it helps.

In addition to @Ukko's comments, You may also go through the SAFE KB articles under here for more information.

Nemrog · September 2016

sorry for the long wait for a reply.

Was robbed recently, and have been busy these last two weeks getting things squared away.

Anywho. On my "My Secure" account. I have something that says "Add Device" to a computer.

It turns out that the advice to use a different internet worked (used edge, rather than chrome).

Laksh · September 2016

Thanks for the update Nemrog! Glad to know the suggestion worked.

Got Wrong Subscription Key, and Chat Problems

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