F-Secure SAFE / Internet Security / Anti-Virus

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Issue: I have an existing installation of F-Secure Internet Security and I have a new license code. How do I add a new license code to this existing installation? Resolution: To activate a new F-Secure Internet Security license key: Open F-Secure Internet Security program Click the Renew / Manage Subscription button in the upper part of the program window Insert the license code, and click continue Once you have activated the new license key, the new subscription validity date is shown on the Landing page of the app. ** If you have an older version of F-Secure Internet Security (17.4 or older) then you should do it in this way:  Open F-Secure Internet Security program Click the grey question mark icon Click Add new subscription Insert the license code (that you received on email when you renewed) and click Next Once you have activated the new license key, the new subscription validity date is shown on the Subscription keys page. Article no: 000002427
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Issue: I have renewed my F-Secure SAFE license, but my device shows license expired. Resolution: You might have purchased a subscription for a different product. Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product. In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Skip to the next step if this is not the case for you. Install F-Secure SAFE on PC Install F-Secure SAFE on iOS Install F-Secure SAFE on Android Install F-Secure SAFE on Mac If the product installed is the correct product for the subscription purchased:  Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance. If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login. Try restarting your device, the product may just need to be refreshed to connect to our servers. If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, you may need to reinstall the product on your device:   Uninstall and reinstall F-Secure SAFE on your PC: Uninstall F-Secure SAFE using  the F-Secure Uninstallation Tool. Restart your device. Release the previous installation license from My F-Secure so that you can reuse the same license again. Install F-Secure SAFE on your PC. Uninstall and reinstall F-Secure SAFE on your phone: Uninstall F-Secure SAFE app. Go to App Store or Google Play Store. Install F-Secure SAFE. Tap Login. Login using the correct account. F-Secure SAFE is now activated. Uninstall and reinstall F-Secure on your Mac:  Open Finder, and click on Programs / Application. Open the F-Secure folder. Run Uninstall F-Secure SAFE. After the uninstallation, restart the Mac. Release the previous installation license from My F-Secure so that you can reuse the same license again. Install F-Secure SAFE on your Mac. Article no: 000001358
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Issue: I forgot or lost my F-Secure Internet Security license code. How can I get it back? Resolution: If you have purchased F-Secure Internet Security directly from F-Secure, you can contact F-Secure Support and we should be able to find your license code in our system. Provide us with your email or reference number. If you still have an installation on one PC, you can provide us your account ID and we can find your license code. If you have bought the license code from a retail store, we do not have the information in our system.    Article no: 000002442
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Issue: Subscription is still running out even though I have renewed. F-Secure Internet Security is still valid, but I received your "subscription is going to expire soon" message or the expiration date is not correct. Resolution: The subscription is not renewed when you pay for the product, but when you enter the new subscription code into the program. The order confirmation email has your new code, and you can activate it the following way: Open F-Secure Internet Security. Click Renew or Manage subscription. Type in your license key. Click Continue. If you have protected several computers previously with the same subscription key, you need to enter the key only to one of the computers. If F-Secure program is giving expiring or expired -notification on one of the other computers, try rebooting the computer in question by choosing Reboot from the Windows Start menu. Also please check the order confirmation for which product you have renewed. If you have had F-Secure Internet Security and you have now bought F-Secure SAFE, the order confirmation includes a button which you will use to create a My F-secure account for yourself and from there you can install our new product F-Secure SAFE.  Note: Make sure that your Windows is up-to-date before renewing the product with the new code.  Article no: 000001336
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Issue: When opening F-Secure SAFE or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device. Resolution: There are a number of reasons why your F-Secure security product (F-Secure SAFE or F-Secure Internet Security) is reporting "Computer is not protected": Computer is pending a restart after a Windows or product update The product is not able to download the latest definition from F-Secure servers The product is malfunctioning Follow the steps below one by one, and check after each step to see if it resolved the issue: Restart the computer. After restarting the computer, open the F-Secure SAFE or F-Secure Internet Security and check if the issue is resolved. Perform a manual update on the product. Make sure your computer is connected to the Internet. Open F-Secure SAFE or Internet Security. Click Tools. Click Check for updates. Uninstall and reinstall the product. It may be malfunctioning. F-Secure SAFE installation instruction F-Secure Internet Security installation instruction Article no: 000001155
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Issue: Firefox blocked or disabled Browsing Protection. Error message - could not be verified for use in Firefox and has been disabled Resolution: This is a bug triggered on 4th May 2019 and currently being fixed by Firefox team. This bug has disabled a lot of add-ons and F-Secure is one of them. A temporary workaround has been released: https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/ Article no: 000011784
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Issue: I would like to upgrade my F-Secure Internet Security or Antivirus subscription to F-Secure SAFE subscription. What do I do? Resolution: It is advisable to upgrade your current F-Secure Internet Security or Antivirus subscription to SAFE as close to the expiry date as possible. As F-Secure SAFE is a different product, the remaining days of your current Internet Security subscription cannot be automatically transferred to your new F-Secure SAFE subscription. To upgrade to F-Secure SAFE, simply allow your F-Secure Internet Security subscription to expire and purchase a new F-Secure SAFE subscription by going to the: product web page, or;  selecting the F-Secure SAFE buy option in the renewal email that you have received from F-Secure As you go through the purchase process, you are asked to create a My F-Secure account. F-Secure SAFE subscriptions are accessed and managed through the My F-Secure service. Once your purchase is complete:  Create a My F-Secure account using the same email you used to make the purchase. Once created, check your email for an activation email sent by F-Secure, and activate your account by clicking link in the email. Your account is confirmed and created. As F-Secure SAFE is a different product, download and install the product from the My F-Secure service. Follow the instructions below to install F-Secure SAFE on your devices: How do I install F-Secure SAFE on my PC? How do I install F-Secure SAFE on my iPhone and iPad? How do I install F-Secure SAFE on my Android device? How do I install F-Secure SAFE on my Mac? Article no: 000001014
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In this video, we are going to show you how to install F-Secure SAFE on your PC.
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In this video, we are going to show you how to download and install F-Secure SAFE on a Mac computer.
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Follow these steps to renew F-Secure SAFE with a box code.
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When Banking protection is turned on, your online banking sessions are protected. Accessing your bank's web site or making online payment will...
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When Banking protection is turned on, your online banking sessions are protected. Accessing your bank's web site or making online payment will...
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This article describes how to install F-Secure SAFE on your child's Android device and set up Family Rules for the first time. We go through the...Application control Device use limits Content filtering
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This article applies to you if: You have already renewed your F-Secure Internet Security subscription, and if You have already received a new...
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This article describes how you can protect your child's PC with F-Secure SAFE, using the Family Rules feature. We're going to show you how to create a...
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Want to keep a closer eye on how much time your child spends on their device? Read on and find out how to limit the time your child uses on their...
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Looking for a way to protect your family from websites containing inappropriate content? Stay safe and activate Content Blocker.
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In some cases, Banking Protection does not close automatically when you log out of your online bank, and it may block access to other websites. The...
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When Banking Protection is activated on your computer, this feature offers a preventative layer to some of the techniques cyber criminals use to...
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Banking Protection adds another layer of security when banking online and/or carrying out online money transactions.
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App Control is a feature that is part of the Family Rules functionality in F-Secure SAFE. App Control is currently only available for F-Secure SAFE...
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In this video, we are going to show you how to download and install F-Secure SAFE on your iPhone or iPad.
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In this video, we are going to show you how to install F-Secure SAFE on your Android device.
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You may have noticed recent changes in our F-Secure Search web service. This is due to the discontinuation of the service. This means that when you...
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This article only applies to you if you have opted to renew your F-Secure SAFE subscription manually.
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Renewing your F-Secure Internet Security subscription takes place in our online store. There are a few different ways to get to the online store and...
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Note: This article only applies to Android devices running F-Secure Mobile Security.
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On your child's mobile device, open the F-Secure Mobile Security app.
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Keep a closer eye on your child's online activity, and set device limits and restrict content via Parental Controls.
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This article outlines important changes and features, as well as fixes released in the latest versions of F-Secure SAFE for PC and Internet Security.
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This article lists the system requirements for F-Secure Internet Security for all supported operating systems.
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This article lists the system requirements for F-Secure SAFE for all supported operating systems.
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Parental Control is a feature within F-Secure Internet Security and Mobile Security for Android that helps you keep your children safe on the Internet...
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When visiting a banking site, the Banking Protection banner does not appear.
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This article applies to SAFE for macOS from the 17.5 release.
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Real-time scanning protects your computer by scanning all files when they are accessed and by blocking access to those files that contain malware.
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Once F-Secure SAFE is installed correctly, the product works silently in the background. To see that your F-Secure SAFE product is working, there are...
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The data counter displays information about how the product is protecting you and your computer. The counter is at the bottom of the main product view...
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You do not have to actively transfer a license, but rather, this is done automatically in the background. If, when installing F-Secure Internet...
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A modified hosts file may trigger a detection (Redirected hosts file), even if you have intentionally modified the hosts file entry manually, or with...
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If your F-Secure security product displays the message, "Computer is not fully protected", this means that the product has not been able to update to...Follow the steps below to resolve the issue:
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Follow these steps if you want to uninstall the SAFE or Mobile Security app from your Android device.
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We recommend that you set up a separate Windows user account for each family member. When each computer user has their own Windows user account, you...
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When you have F-Secure SAFE installed, the website safety ratings categorize the search results and give an indication how safe or potentially...
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Want to control how much time your children can spend on their devices? You can limit the time your child can use the device in two ways: Daily time...
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Before you start installing F-Secure SAFE, make sure that:
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Note: These steps are to install F-Secure SAFE onto the computer you are currently using.
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Before you start installing F-Secure SAFE, make sure that:
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Note: These steps are to install F-Secure SAFE onto the computer you are currently using.
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Note: This article applies to the following products: F-Secure Internet Security, F-Secure Anti-Virus for PC, and F-Secure Mobile Security for Android...
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