F-Secure SAFE / Internet Security / Anti-Virus

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You have installed F-Secure SAFE on your Mac computer but the loginless activation fails.
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Issue: If for example F-Secure SAFE is malfunctioning, you may be able to rectify the issue by simply reinstalling the product. Resolution: Important: Windows XP and Vista are no longer supported by Microsoft and F-Secure. Therefore, the steps below is not applicable to Windows XP or Vista computers. You can re-install F-Secure SAFE without uninstalling the old version. Log into your My F-Secure account: https://my.f-secure.com/login ​​​If you are unable to access the account or forgot your password, click on the Forgot Password option and type in your email address for a reset link to be sent. Select the device name that you wish to reinstall and click Release License. A page will appear to confirm the action. Click on Release License. The license is now removed.  Click + Add device. Choose My device, My child's Device or Someone else's device Select the device type (the system recognizes your device type by default) and click on Download for Windows. Once the download is completed, run the F-Secure Safe Network installer. When the installer launches, click Accept and Install The installation will uninstall the previous version/installation an will require a restart. The process usually takes a few minutes or so, and once installed, your computer is protected. If you are not able to reinstall: If you are experiencing issues with the reinstallation, you may need to use the F-Secure Uninstallation Tool to remove the problematic installation. Follow the steps in the link below: How do I uninstall F-Secure products using the Uninstallation Tool? Once done, repeat steps 1-8 as indicated above. Article no: 000001141
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Issue: After upgrading MacOS to 10.15 Catalina, F-Secure SAFE / Anti-Virus shows the following status: "Computer is not protected" but the subscription is valid. What should I do? Resolution: With MacOS 10.15 Catalina, you need to do the following to allow F-Secure SAFE to scan the computer and allow the program to work again: Go to Settings (An icon in the bottom of your Mac screen) Click Security and Privacy Click Privacy Select Full Disk Access on the left pane. Click the Lock in the bottom-left corner to make changes, and login with your Mac password (if prompted). Tick the box next to F-Secure SAFE / Anti-Virus on the list Click the Lock again to prevent further changes Article no: 000016812
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Issue: How do I release an F-Secure SAFE license so I can use it on another device? Resolution: Log in to My F-Secure. On the My F-Secure page, select a member that you want to release a license from. Underneath the member, you see a list of protected devices. Click on a device that you want to release a license from. This brings up a window with basic details about that device. Click Release license. This frees up a license that you can now use on another device. Note: Removing a license from a device does not uninstall F-Secure SAFE from that device. To uninstall F-Secure SAFE, you have to do it manually from the device.   Article no: 000001016
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If your F-Secure security product displays the message, "Computer is not fully protected", this means that the product has not been able to update to...Follow the steps below to resolve the issue:
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If you are currently using F-Secure Internet Security and need to renew your subscription, we recommend that you upgrade your Internet Security to...
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To use Parental Control, go to F-Secure SAFE, and tap Parental Control.
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Note: This article only applies to Android devices running F-Secure Mobile Security.
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On your child's mobile device, open the F-Secure Mobile Security app.
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This article applies to SAFE for macOS from the 17.5 release.
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Follow these steps to renew F-Secure SAFE with a box code.
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This video tutorial shows you how to renew your F-Secure Internet Security subscription.
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Real-time scanning protects your computer by scanning all files when they are accessed and by blocking access to those files that contain malware.
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In Windows, the way of uninstalling a program varies between the operating system version. In this article, we describe one uninstallation method for...
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Follow the steps below to uninstall F-Secure SAFE on a Mac computer.
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Follow these steps if you want to uninstall the SAFE or Mobile Security app from your Android device.
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On your child's mobile device, open the F-Secure SAFE app.
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Keep a closer eye on your child's online activity, and set device limits and restrict content via Parental Controls.
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You can have browsing protection place a reputation rating icon before each link on search result page.To turn on or off the website reputation ratings in search results:
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When the banking protection is turned on, your online banking sessions are protected. Accessing your bank's web site or making online payments will...
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When Banking protection is turned on, your online banking sessions are protected. Accessing your bank's web site or making online payment will...
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You do not have to actively transfer a license, but rather, this is done automatically in the background. If, when installing F-Secure Internet...
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If someone changes the SIM card in your device, a notification will be sent to your trusted number. To set up a trusted number, do the following:
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Set your computer to scan and remove viruses and other harmful applications automatically when you do not use it, or set the scan to run periodically...
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Make sure you are running the most recent version of F-Secure SAFE in order to stay secure.
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This article only applies to you if you have opted to renew your F-Secure SAFE subscription manually.
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Depending on the device you want to install F-Secure SAFE on, the installation procedure may vary slightly.
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Automatic updates are turned on as soon as you install the F-Secure product. When your computer is connected to the internet, the product checks for...
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Once F-Secure SAFE is installed correctly, the product works silently in the background. To see that your F-Secure SAFE product is working, there are...
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Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
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Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
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Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when...
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Before you start installing F-Secure Internet Security or Anti-Virus, make sure that: Your Windows is up to date. You have uninstalled incompatible...
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Note: These steps are to install F-Secure SAFE onto the computer you are currently using.
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Before you start installing F-Secure SAFE, make sure that:
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This article describes how to install F-Secure SAFE on your child's Android device and set up Family Rules for the first time. We go through the...Application control Device use limits Content filtering
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Before you start installing F-Secure SAFE, make sure that:
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Note: These steps are to install F-Secure SAFE onto the computer you are currently using.
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A modified hosts file may trigger a detection (Redirected hosts file) even if you have intentionally modified the hosts file entry manually or with a...
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Sometimes you may want to exclude a file or folder from scanning. Excluded items are not scanned unless you remove them from the excluded items list.
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Once you have installed F-Secure SAFE on your PC, and you open up your browser for the first time, activate the Browsing Protection extension (add-on)...
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Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
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Once you have installed F-Secure SAFE on your computer, and you open up your browser for the first time, activate the Browsing Protection extension...
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Usually there is no need to change the default settings, but you can configure how the computer is connected to the internet so that you can receive...
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The product automatically detects your default system language and sets the product to the same language. During the installation, you can select your...If you later on want to change the product language, you need to do a fresh installation of the product, and remember to select the language during...
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The F-Secure security product uses Windows Defender Firewall to protect your computer.When the firewall is turned on, it restricts access to and from your computer. Some applications may require that you allow them through the firewall...
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Go to the Browsing Protection tab. At the bottom of the window, click on the View web site exceptions link.
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This article applies to you as follows: If you have already renewed your F-Secure Internet Security subscription, and If you have already received a...
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If you suspect that your device is stolen, you can remotely wipe all your personal data and apps from it.Note: This feature is available only for SAFE for Android. The "Lock/Wipe device" setting must be enabled on your device for it to work. This setting...
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